Pulte Homes of Minnesota, LLC

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe our account to be correct at this time. However, this does not alter the fact that the business has failed to address the unprofessional behavior of its employees or address the damages imposed on our business when our coverage was dropped due to administrative errors on Anthem's part. We were instructed not to pay through the portal and we could not pay over the phone because we were never given an accurate balance to authorize said payment. We had to pay for charges made due to these errors and inability to supply an account reconciliation. And this speaks nothing of the damage to company morale when they learned about this lapse in coverage and feared being able to get vital care and prescriptions. I have received 1 message from [redacted] and I have yet to have her respond to the message I left attempting to get into contact.  
Regards,
[redacted]