Pump IT UP of Orland Park

Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ Mr [redacted] We are sorry to hear about your recent experience at Pump It UpPump It Up takes pride in making our customers happy and want nothing but smiles when celebrating at our facilityWe would like to offer you a $gift certificate for future use at our facility, and a $credit back to your account for the mishap with the B missing from your birthday cakeThank you for your feedback and we hope to see you soon! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (3000, 14, 2015/05/27) */ On 4/20/15, we received a response that $would be credited back the original card and we would receive a $gift certificateMy wife and I have not received the $credit to the card and we have not received the $gift certificateToday is 5/27/15, a whole month laterWe would like this complaint re-openedThank you Final Business Response / [redacted] (1000, 27, 2015/09/25) */ Contact Name and Title: [redacted] General Manager Contact Phone: [redacted] Hello [redacted] Sorry for such the delayI am sending the gift certificate in the mail today (9/25/15), so you should receive that by next weekAs for the refund, I will need to give you a call to have the credit card that you would like the refund to go back onIf you have any questions or concerns feel free to give us a call

Initial Business Response /* (1000, 9, 2014/03/28) */
Dear [redacted]
Your comments regarding the service you received at our store are very important to us. We want customers to enjoy their experience with us, and want you to know we take our customers feedback very serious. We have spoken...

to staff regarding your party and explained the importance of customer satisfaction. We would like to express our deepest apologies, you deserve only the best service, especially when you visit Pump It Up and celebrate your event with us. I hope your experience will not keep you from visiting us in the future. You will be receiving via mail, a $50 gift certificate to be used toward your next visit at Pump It Up of Orland Park, and also several free open jump passes. Thank you for reporting this incident and have a great day!!

Initial Business Response /* (1000, 5, 2015/04/20) */
Mr. [redacted]
We are sorry to hear about your recent experience at Pump It Up. Pump It Up takes pride in making our customers happy and want nothing but smiles when celebrating at our facility. We would like to offer you a $50 gift...

certificate for future use at our facility, and a $25 credit back to your account for the mishap with the B missing from your birthday cake. Thank you for your feedback and we hope to see you soon!
Initial Consumer Rebuttal /* (2000, 7, 2015/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 14, 2015/05/27) */
On 4/20/15, we received a response that $25.00 would be credited back the original card and we would receive a $50.00 gift certificate. My wife and I have not received the $25.00 credit to the card and we have not received the $50.00 gift certificate. Today is 5/27/15, a whole month later. We would like this complaint re-opened. Thank you.
Final Business Response /* (1000, 27, 2015/09/25) */
Contact Name and Title:[redacted] General Manager
Contact Phone: [redacted]
Hello [redacted]
Sorry for such the delay. I am sending the gift certificate in the mail today (9/25/15), so you should receive that by next week. As for the refund, I will need to give you a call to have the credit card that you would like the refund to go back on. If you have any questions or concerns feel free to give us a call.