Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ July 28, To: [redacted] Ref: [redacted] Dear [redacted] As per our telephone conversation about [redacted] and the work done on his auto The following invoices are in closed linvoice [redacted] , timing belt cost appx $then we checked his a/c found that the evaporator had a leakI think he knew he had that problem no other leak was found at that time he gave the ok to fit evaporator cost appx $ invoice [redacted] rechecked car a/c not cold found one a/c hose had pin hole in alum upper parts of pipe causing Freon to leak out of pipe showed cust replaced hose problem not due other work done other than now the syst had pressure and any other weak spots many leakNormally labor would be $plusserviceing and Freon .since we just worke on carand understood that customer was tight on money I charges $labor N/c for complete service and n/c for Freon,parts was l invoice [redacted] cam back again same problem not cold recheck car found low side press hose leaking now knowing is is short on money charged him $ labor n/c for servicing n/c for Freon told him he could pay me at the end of month called him to remind him about payment got no response called twice finally left message that there would be no warranty if not paid by the of June and would be sent to collector he paid june if at that time he had a problem he should have let me know so we could find out what went wrongI always try to take care of the problem if we are at fault Since he is not returning my calls he can 1.bring car back to me to find out what is wrong and if it is our fault we can fix it at no chargeor he can take it to [redacted] and alignment, [redacted] Ph [redacted] to have him check it out and if [redacted] finds that it is something we did we will fix it I will pay [redacted] to check it.I think this is air but if I am not at fault then it is over I think I have been honest with him and told him that we would recheck the car, we cannot be at fault when other parts in the syst goes bad Thank you [redacted] Final Business Response / [redacted] (4000, 9, 2014/08/12) */ August 12, To [redacted] Recivied Mr [redacted] complaint I really dont agree with most of it But to put and end to this I will agree to send you a ck for $1252.10, it is 50% of invoices # [redacted] $310.81, [redacted] $ and [redacted] $ If he agrees I will mail ck to you and you can mail it too him, and it will end this If he does not agree to this we can have the Auto complaint people take it over I hope his dentist dont yank out all his teeth for bad tooth Thank you [redacted] Final Consumer Response / [redacted] (2000, 12, 2014/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ July 28, To: [redacted] Ref: [redacted] Dear [redacted] As per our telephone conversation about [redacted] and the work done on his auto The following invoices are in closed linvoice [redacted] , timing belt cost appx $then we checked his a/c found that the evaporator had a leakI think he knew he had that problem no other leak was found at that time he gave the ok to fit evaporator cost appx $ invoice [redacted] rechecked car a/c not cold found one a/c hose had pin hole in alum upper parts of pipe causing Freon to leak out of pipe showed cust replaced hose problem not due other work done other than now the syst had pressure and any other weak spots many leakNormally labor would be $plusserviceing and Freon .since we just worke on carand understood that customer was tight on money I charges $labor N/c for complete service and n/c for Freon,parts was l invoice [redacted] cam back again same problem not cold recheck car found low side press hose leaking now knowing is is short on money charged him $ labor n/c for servicing n/c for Freon told him he could pay me at the end of month called him to remind him about payment got no response called twice finally left message that there would be no warranty if not paid by the of June and would be sent to collector he paid june if at that time he had a problem he should have let me know so we could find out what went wrongI always try to take care of the problem if we are at fault Since he is not returning my calls he can 1.bring car back to me to find out what is wrong and if it is our fault we can fix it at no chargeor he can take it to [redacted] and alignment, [redacted] Ph [redacted] to have him check it out and if [redacted] finds that it is something we did we will fix it I will pay [redacted] to check it.I think this is air but if I am not at fault then it is over I think I have been honest with him and told him that we would recheck the car, we cannot be at fault when other parts in the syst goes bad Thank you [redacted] Final Business Response / [redacted] (4000, 9, 2014/08/12) */ August 12, To [redacted] Recivied Mr [redacted] complaint I really dont agree with most of it But to put and end to this I will agree to send you a ck for $1252.10, it is 50% of invoices # [redacted] $310.81, [redacted] $ and [redacted] $ If he agrees I will mail ck to you and you can mail it too him, and it will end this If he does not agree to this we can have the Auto complaint people take it over I hope his dentist dont yank out all his teeth for bad tooth Thank you [redacted] Final Consumer Response / [redacted] (2000, 12, 2014/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)