The original time confirmed for this customerShe asked for a rescheduled time that was unavailableThis was explained clearly that we will not have that time frame availableShe then told us she will be going with another companyAfter that process did not go as she proceeded to call us back asking when we will arriveWe apologize for your inconvenience but reschedules made within hours are not guaranteed
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] That is false, I contacted the company and was told the time frame was open and to either pay over the phone with my debit card or online, I stated I would pay cash. Why would I set up a time frame with the U-Haul company around the same time frame I set up with them, if I called and said I don't need their service anymore more. Will provide phone records and copy of the U-Haul records.
The original time confirmed for this customer. She asked for a rescheduled time that was unavailable. This was explained clearly that we will not have that time frame available. She then told us she will be going with another company. After that process did not go as she proceeded to call us back...
asking when we will arrive. We apologize for your inconvenience but reschedules made within 24 hours are not guaranteed.
The original time confirmed for this customerShe asked for a rescheduled time that was unavailableThis was explained clearly that we will not have that time frame availableShe then told us she will be going with another companyAfter that process did not go as she proceeded to call us back asking when we will arriveWe apologize for your inconvenience but reschedules made within hours are not guaranteed
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] That is false, I contacted the company and was told the time frame was open and to either pay over the phone with my debit card or online, I stated I would pay cash. Why would I set up a time frame with the U-Haul company around the same time frame I set up with them, if I called and said I don't need their service anymore more. Will provide phone records and copy of the U-Haul records.
The original time confirmed for this customer. She asked for a rescheduled time that was unavailable. This was explained clearly that we will not have that time frame available. She then told us she will be going with another company. After that process did not go as she proceeded to call us back...
asking when we will arrive. We apologize for your inconvenience but reschedules made within 24 hours are not guaranteed.