Puppies Shop

I am attempting to receive a full refund of payment for a purchase of a puppy I have not yet received. I am being threatened by the transportation agency that I will be charged with abandonment. I have contacted the seller on numerous occasions with no response. However, the seller was quick to respond before payment received. The website refund policy states: Return Policy
All purchases on our website are covered by a 30 days money back guarantee. That means within 30 days of purchase, you can return the puppy for a full refund. To return a puppy, contact us. Within 24 hours, we will have our shipper pick up the puppy from you location and issue you a refund.

I reached out for a refund in less than 24 hours, instead I received a threat.

I paid for puppy in full and never received the pup. I need refunded$499 and solace. Puppies refuses to acknowledge this

I purchased to Puppies And sent payment to *** A promotion was being offered.5th YEAR ANNIVERSARY SUPER PROMO !!!! — BUY ONE PUPPY TODAY FOR $499 USD — GET THE SECOND PUPPY FOR $299 USD —FREE SHIPPING AVAILABLE TODAY ONLY — HURRY!!! IT’S A LIMITED TIME OFFER How ever when itcam time to ship the puppiesthe airlines This is what I received American Domestic freight (***)
To:you Details
Dear Client,

We wish to inform you that everything has been processed and a direct flight has been scheduled to take off to your location today within the hour, it was however realized that due to current Coronavirus disease (COVID-19) and your puppies are about 10 weeks old.

The Department in charge with Boarding and Transporting of Pets has rejected your pets from boarding flights as scheduled, because of hazardous weather conditions that may be hazardous for young puppies. For this reason, a special Thermal Electronic Climate Controlled pets carrier crate is required for the shipping to proceed. This will help regulate the temperature and keep your pets in their normal state and stress free through the trip. If this fee is not covered within an hour, your puppies will have to miss the flight and more charges will be charged but if it's paid on time we shall confirm and ship your puppies as scheduled. We will not be able to ship the puppies without the Thermal Electronic crates.

NOTE.

The crate is free to use but we require a security deposit. Upon delivery, collect your puppies, return the crate and you will get an instant refund by check or your original payment method. In case you are unavailable or unwilling to return the crate, your deposit will be held until when the crate is returned to us.

See three available crate options and corresponding prices bellow:

CRATE DESCRIPTION

REFUNDABLE FEES

PLASTIC THERMAL ELECTRONIC

$ 998.00 USD
VIP PLASTIC THERMAL ELECTRONIC

$ 1350.00 USD

ILLUMINATED THERMAL ELECTRONIC

$ 1500.00 USD

Kindly choose preferred crate and pay corresponding deposit via Zelle using the following info:

ZELLE EMAIL

*** FIRST NAME

*** LAST NAME

*** After payment is made, email us the Zelle confirmation number to confirm your deposit. 100% of the create deposit will be refunded upon delivery of your dogs.

Tracking number: MN55376

Click here to track your pet: [https://www.americandomesticfreight.com] The following is the email that I received from Solace Solace Puppies ([email protected])
To:you + 1 more Details
Good morning,

This is to notify you that you puppy will be shipped and delivery today. Our shipping partner is currently drafting itinerary. You should receive the flight itinerary and shipping tracking number shortly.

Thanks Again for your business.

Best Regards.

----------
Solace Puppies
www.SolacePuppies.com
[email protected]

I don't have that kind of money and cancelled the order and asked for a refund they said included copy of the chat Chat log from solacepuppies.com
Print
6/16/2020 7:15:02 PM, you
06/16/2020 Ref Zelle Instant Pmt To 06/16 *** $799.00 Why wasthisreturnedto me

6/16/2020 7:19:16 PM, Solace Puppies (Customer Support)
can you please send me a screenshot of the transaction

6/16/2020 7:19:52 PM, you
?? https://files.jivosite.com/file-transfer/1358319/2020-06-17/5619ea76c75ee695e11a...⇄ />
6/16/2020 7:29:59 PM, Solace Puppies (Customer Support)
Waht is the question?

6/16/2020 7:30:52 PM, you
The checkwasreturnedtomesothismust be ascam

6/16/2020 7:31:08 PM, Solace Puppies (Customer Support)
No it is not as scam

6/16/2020 7:31:17 PM, Solace Puppies (Customer Support)
As for your concern, I will urge you to read more about us, our activities and customer reviews on our website. After reading, you will realize that we are relaible people with a long track perfomance record.

6/16/2020 7:32:05 PM, you
Well Idid then why was the transaction returned to me

6/16/2020 7:32:17 PM, Solace Puppies (Customer Support)
I am trying to figure that out.

6/16/2020 7:32:28 PM, you
ok

6/16/2020 7:32:38 PM, Solace Puppies (Customer Support)
Can you please send me another photo of the transaction return natification?

6/16/2020 7:33:14 PM, Solace Puppies (Customer Support)
What did the mail say?

6/16/2020 7:33:33 PM, you
06/16/2020 Ref Zelle Instant Pmt To 06/16 *** $799.00

6/16/2020 7:34:17 PM, you
The banksaidit didn't gothrough andyour bank hasthereason

6/16/2020 7:35:35 PM, Solace Puppies (Customer Support)
It must have been a glitch int he system

6/16/2020 7:36:25 PM, Solace Puppies (Customer Support)
Please send to our other Zelle account using thr info bellow Zelle email:[email protected] Name:.................... Arica

6/16/2020 7:36:36 PM, you
When I receive the dogs I will send

6/16/2020 7:36:47 PM, Solace Puppies (Customer Support)
I will check with the bank in the morning to check why it didn't go though.

6/16/2020 7:37:02 PM, Solace Puppies (Customer Support)
Payment has to be made before we can ship out the puppy.

6/16/2020 7:37:23 PM, you
ok let me know

6/16/2020 7:39:06 PM, Solace Puppies (Customer Support)
let me know once you resend the payment.

6/16/2020 7:41:44 PM, you
what isthe namefirstandlast

6/16/2020 7:42:25 PM, Solace Puppies (Customer Support)
Arica Coree

6/16/2020 7:42:43 PM, Solace Puppies (Customer Support)
[email protected]

6/16/2020 7:51:13 PM, you
image.png

6/16/2020 7:52:21 PM, you
See ifthat works ifnot letme know

6/16/2020 7:53:21 PM, Solace Puppies (Customer Support)
Thanks, I will confirm with you first thing in the morning.

6/16/2020 7:53:30 PM, Solace Puppies (Customer Support)
Let me know if anything?

6/16/2020 7:54:30 PM, you
Your Zelle® payment of $799.00 to *** has been deposited.

6/17/2020 9:19:43 AM, agent
Please leave your message in the form below and we'll reply by e-mail

6/17/2020 10:04:43 AM, you
Please refund my moneyI cannotaffordthecrate

6/17/2020 10:06:55 AM, Solace Puppies (Customer Support)
The puppies have already been shipped,

6/17/2020 10:07:10 AM, Solace Puppies (Customer Support)
Sorry we can't refund on a puppy that is being shipped..

6/17/2020 10:08:02 AM, you
No Ihavecancelledcannotaffordthecrates

6/17/2020 10:08:56 AM, Solace Puppies (Customer Support)
Let me check with the shipper to see what is going on.

6/17/2020 10:23:20 AM, you
If you do not return my money I will fill adisp ute and report this to the federal trade commission

6/17/2020 10:24:10 AM, Solace Puppies (Customer Support)
I just checked with the shipper and they confirmed that the deposit is required due to current regulation. You should go ahead and pay the money so that the puppies can be shipped ASAP. It will be refunded to you upon delivery of the puppies.

6/17/2020 10:27:17 AM, you
I havenoway to pay

6/17/2020 10:27:48 AM, you
You should have known this

6/17/2020 10:28:14 AM, Solace Puppies (Customer Support)
I didn't know about it.

6/17/2020 10:34:48 AM, you
Well that is not my fault

6/17/2020 10:35:55 AM, Solace Puppies (Customer Support)
As soon as the puppy is delivered, you will be refunded. I just checked with our other customers, they thier, puppies where delivered and refunds made.

6/17/2020 10:37:04 AM, you
I do not care I still do not have the money

6/17/2020 10:38:14 AM, you
So so disappointed you pay and you get the refund

6/17/2020 12:48:54 PM, you
so now you are not talking

6/17/2020 12:49:21 PM, Solace Puppies (Customer Support)
There is nothing more I can do for you.

6/17/2020 12:49:48 PM, you
pay forthecrateandyouget refunded

6/17/2020 12:50:42 PM, you
Are you picking up the puppies from the shipper

6/17/2020 12:51:02 PM, Solace Puppies (Customer Support)
Sorry we can't cancel when puppy is being shipped.

6/17/2020 12:51:17 PM, Solace Puppies (Customer Support)
With Corona, the Guarantee is activated after the puppyt is shipped.

6/17/2020 12:51:30 PM, you
what about the puppies

6/17/2020 12:51:58 PM, Solace Puppies (Customer Support)
All other customers have already paid for their crate and their puppy are being shipped.

6/17/2020 12:52:05 PM, Solace Puppies (Customer Support)
I Will urge you to do same thing

6/17/2020 12:52:35 PM, you
I Don't have the money you do

6/17/2020 1:02:06 PM, Solace Puppies (Customer Support)
No I don't

6/17/2020 1:02:23 PM, Solace Puppies (Customer Support)
Borrow it if you have to, the puppies will be delivered and your refunds made today.

6/17/2020 1:24:58 PM, you
no one to borrow from I will give them the crate to take back with them

My wife and I recently purchased two dogs from Solace Puppies for $800. We were told that they will take care of all the additional paperwork, including delivery, at no additional charge.

On the day of expected delivery, my wife received a message from a representative of Solace Puppies stating that they needed a fee of $998, per puppy, for special climate-controlled shipping crates, and they would reimburse the full amount upon delivery. Since we purchased two dogs from them, they waived the fee for one dog, and my wife paid them the requested $998 fee.

A few hours later, we received yet another message from Solace Puppies stating that we needed to pay them an additional charge of $1600, per dog, for special insurance. My wife and I told them, “no, we cannot afford the additional costs and we want to cancel our order of the dogs.” Solace Puppies states on their own website, “All puppies sold are delivered to buyer’s address within 48 hours of purchase. All purchases are covered with a 30 days 100% Money Back Guarantee. We have an easy return and refund policy.”

Solace Puppies has refused to refund the full amount of the dogs.

When we told them that we will come to Pennsylvania to pick up the dogs ourselves, they said that they will not give us the dogs even though we had already paid for them.

I was scammed out of $798 from solacepuppies.com. They sold me two dogs and I immediately asked for a refund when I realized that there were not any puppies for sale. I was told I would have a 30-day refund policy and then they no longer will have contact with me. No refund was sent and no puppy was actually sold. It was a scam.

Bought dog no delivery lost 900 dollars. Website is lies should be taken down!!

I searched online for Chihuahua puppies and found this site solacepuppies.com. I found just the Chihuahua puppy I wanted with this on the website
All puppies purchased from us come with the following;
Lifetime Satisfaction Guarantee.
Health Guarantee.
Airline approved crate.
ISO Microchip.
Health Certificate.
Age appropriate shots
Food Menu.
Play toys and treat.
Blanket, collar and leash.
AKC Application.
Vitamins
Food Samples
Free Shipping
All puppies sold are delivered to buyer’s address within 48 hours of purchase. All purchases are covered with a 30 days 100% Money Back Guarantee. We have an easy return and refund policy. Photos on our website a most recent, it is updated every other day.

The current promotion on our website includes free home delivery. There is no additional charge for home delivery. If purchased while the promo is on, the total you will be paying is $499 per puppy or $799 for two. I talked on line to him and he more or less pressured me to send him 494.00 Moneygram to him and $5.00 in the cash app. I sent it to Charlie C. I then begin to wait on delivery instructions....it said I would get the pup in 48 hrs. Then I received this email from a

[email protected] with the following email
Dear Client,

We wish to inform you that after review, our vet cleared your puppy for travel. We however realize that your puppy lack the required travel insurance.

It states that; "Due to numerous complaints and shipment hazards involved with puppies below 20 weeks old, all puppies traveling within the united states or internationally from the United States shall be required an insurance premium covering all risk, these includes but is not limited to health, life, stress, lost, death of puppy etc... This policy will be determined by each carrier in proportion to pet being shipping and shall not exceed limits as set in place by applicable laws"

Because to the current situation, we have been experiencing a high volume of phone calls, which is resulting in longer than usual hold times. Our teams are working diligently to assist you, our customers, and at this stage we are trying to priorities calls for clients with imminent travel plans.

We will like would like to thank you for your understanding, patience and support during this unprecedented time. In light of the current Corona virus situation We want to assure our customers we are doing our very best to assist and support you, and most importantly, your fur baby, through this unprecedented and challenging time.

For over 28 years our number one priority continues to be ensuring animal welfare and servicing our customers as our highest priorities. Due to a number of airline and government announcements over the past 36 hours, we will be charging extra for insurance to facilitate any overseas pet travel from USA until later in the year, or until further notice. The charges are below ( refundable upon safe arrival of your dog ):-

PET’S ESTIMATED VALUE

$5,900

REIMBURSEMENT POLICY

110% of Pet’s estimated Value

POLICY PRICE (Amount to be paid)

$950USD.

PROCESSING CHARGE

$2%

REFUND POLICY

$930USD.

Insurance terms:

Pet's estimated Value: This refers to carriers estimated market value of your pets.
Reimbursement Policy: This refers to the total compensation that policyholder may claim for damages incurred during shipping. Except under exceptional circumstances as will be determined on a case by case basis, the reimbursement policy will not exceed 110% of pet's estimated value.
Policy Price:This refers to the amount payable by the policy holder to the carrier for the insuring policy of his/her pet.
Refund Policy (Generally 98% of Policy price): This refers to the amount that will be refunded by the carrier to the policyholder upon safe delivery of the pet. Upon safe delivery of puppy, 98% of amount deposited at purchase shall be refunded to policy holder in cash (Default) or by any means via which policy holder will like to be reimbursed.
Processing Charges (Generally 2% of policy price): This refers to the amount that may be deducted by the carrier from the Policy price for processing the insurance policy.
-------------------------------------

Total amount to be paid for your puppy's insurance Policy is $950. Upon safe delivery a cash equivalent to 98% of insurance deposit ($930USD) shall be refunded to you by our agent along with Puppy upon delivery.

For the above insurance policy, in case any hazards was to occur during shipping, we shall be liable to paying you a compensation of up to 110% of puppy's estimated value ($5,900 USD).

PAYMENT FOR THE REFUNDABLE INSURANCE SHOULD BE DONE USING THE INFORMATION BELOW:-

Receiver Name:***

City:Pittsburgh

State: Pennsylvania

Zipcode: 15120

Kindly email us the payment confirmation receipt so it can be confirmed and then we proceed with the shipping.

----------------------------------------

FACTS ABOUT THE REFUNDABLE INSURANCE

It is 98% (Ninety eight percent) refundable along with your pets upon safe delivery.
It applies only to puppies bellow 20 weeks of age
It use to be optional until made compulsory for all puppies 7 days ago due to numerous complexities involved in the puppy shipping procedure.
Each pet is required to pay it just once in its lifetime.
Thanks for your Cooperation.

Best Regards.
When I refused to send more money and I figured out it was a scam as the airlines were not even flying pets due to co-vid. I could not send email to this person it came back undelivered. and soltace puppies won't answer me either. So out of my trusting heart & stupidity I am out $499.00

Sincerely