Tell us why here November 21, [redacted] Re: File Number: [redacted] [redacted] [redacted] Contract Type: Private Passenger Auto Company: Bankers Independent Insurance Company *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Revdex.com: We are in receipt of the above referenced complaint dated November 15, At Bankers Independent Insurance Company, we strive to keep our customers satisfied and regret that [redacted] found our service inadequate After completing our investigation into the above referenced claim, liability was accepted and payment was issued to [redacted] in the amount of $based on the appraised estimate of visible damages [redacted] contacted the adjuster and advised that the appraiser omitted certain items on the initial estimateThe adjuster advised [redacted] that once the vehicle is at a repair facility, the repair facility would need to contact the appraiser if additional accident related damage was found [redacted] took his vehicle to a repair facility of his choice and the appraiser re-inspected the vehicle and wrote a supplemental estimate for additional visible damageA supplemental payment in the amount of $was issued to [redacted] ***’s repair shop for the additional damageThe adjuster spoke with [redacted] regarding the supplement, and [redacted] stated the appraiser’s supplement didn’t contain all of the items the shop stated were needed for repairThe adjuster advised [redacted] that the supplement was written based on visible damage, and that an additional teardown would be needed and advised [redacted] to discuss this with his repair facility The supervisor returned a call to [redacted] and [redacted] advised that his shop refused to repair his vehicle until they receive a guarantee that they will be paid based on their estimate of $2,The supervisor reiterated that a teardown was needed to inspect the additional requested parts [redacted] understood and stated the appraiser had already stated the same, but the shop was refusing to do any teardown [redacted] requested a payment for loss of use and that he would pick his vehicle up from the shop and repair it himselfPayment of $was then issued to [redacted] for his loss of use Should you have questions or comments or require additional information, please feel free to contact me at the number below Sincerely, Marianne M [redacted] Claims Compliance Manager Bankers Independent Insurance Company [redacted] ***
Complaint: [redacted] I am rejecting this response because the contents of the letter submitted by Reggie W [redacted] of Bankers/OMNI contains inaccurate informationIn addition, pertinent information that was promised to be sent to me is still being withheld Regards, [redacted] ***
Tell us why here November 21, [redacted] Re: File Number: [redacted] [redacted] [redacted] Contract Type: Private Passenger Auto Company: Bankers Independent Insurance Company *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Revdex.com: We are in receipt of the above referenced complaint dated November 15, At Bankers Independent Insurance Company, we strive to keep our customers satisfied and regret that [redacted] found our service inadequate After completing our investigation into the above referenced claim, liability was accepted and payment was issued to [redacted] in the amount of $based on the appraised estimate of visible damages [redacted] contacted the adjuster and advised that the appraiser omitted certain items on the initial estimateThe adjuster advised [redacted] that once the vehicle is at a repair facility, the repair facility would need to contact the appraiser if additional accident related damage was found [redacted] took his vehicle to a repair facility of his choice and the appraiser re-inspected the vehicle and wrote a supplemental estimate for additional visible damageA supplemental payment in the amount of $was issued to [redacted] ***’s repair shop for the additional damageThe adjuster spoke with [redacted] regarding the supplement, and [redacted] stated the appraiser’s supplement didn’t contain all of the items the shop stated were needed for repairThe adjuster advised [redacted] that the supplement was written based on visible damage, and that an additional teardown would be needed and advised [redacted] to discuss this with his repair facility The supervisor returned a call to [redacted] and [redacted] advised that his shop refused to repair his vehicle until they receive a guarantee that they will be paid based on their estimate of $2,The supervisor reiterated that a teardown was needed to inspect the additional requested parts [redacted] understood and stated the appraiser had already stated the same, but the shop was refusing to do any teardown [redacted] requested a payment for loss of use and that he would pick his vehicle up from the shop and repair it himselfPayment of $was then issued to [redacted] for his loss of use Should you have questions or comments or require additional information, please feel free to contact me at the number below Sincerely, Marianne M [redacted] Claims Compliance Manager Bankers Independent Insurance Company [redacted] ***
Complaint: [redacted] I am rejecting this response because the contents of the letter submitted by Reggie W [redacted] of Bankers/OMNI contains inaccurate informationIn addition, pertinent information that was promised to be sent to me is still being withheld Regards, [redacted] ***