Puppy House International Corp.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank You very much in helping me with this problem They said they tied to call My phone records show no calls to my cell or house number Again Thank You very much [redacted]

January
5, 2017Dear
Sirs:We are in receipt of your complaint dated December
22, In the complaint you indicate *** *** expressed concerns regarding
the service and delays associated with her claim.We strive to keep our customers
satisfied. In this case, we regret that ***
*** found our service inadequate.On December 1, 2016, *** *** reported
this claim to our company.On December 2, the adjuster spoke with *** ***
and confirmed the details of the accidentAt that time, the adjuster also
verified *** ***’s injuries and explained the medical forms which were sent
to her attentionOn December 13, 2016,
the adjuster obtained a recorded statement from *** *** to obtain further
accident information*** *** stated that at the time of the accident, her
foot slipped off the brakes causing her to strike a porch*** *** advised
that she had photographs of her vehicle and that that she would send them to the
adjuster’s attention so the adjuster could establish proof of the loss since no
police report was filedThat same day, the adjuster assigned
an appraiser to obtain photographs of *** ***’s vehicleOn December 16, 2016, the photographs from *** *** were
received and they showed minimal damage to a license plate*** *** also
advised the adjuster that there was no damage to the porch.On December 27, 2016, the adjuster received a voicemail
from *** *** indicating that she sold her vehicle before the appraiser
could obtain an inspection and photographs of her vehicleShe also stated that
while she thought she hit a porch, she realized she probably struck her
mother’s oxygen tank which was on the ground.We apologize for any delays that *** *** may have experienced during the handling of her claim, however, due to
the conflicting information; the file is still under investigationThe file
has been referred to our legal counsel for an examination under oath (EUO) of
*** *** to complete our investigationThe adjuster will advise *** ***
of any further developments and decisions on the claim. Should you have questions or comments or
require additional information, please feel free to contact me at the number
below.Sincerely,Marianne
M

Dear Sirs:We are in receipt of the above complaint dated December 23, 2016. In the complaint, you indicate that Mr. [redacted] expressed concerns related to the delays and service of his claim.We strive to keep our customers satisfied and regret that Mr. [redacted] found our service...

inadequate. This claim was reported to our office on December 5, 2016. On December 6, 2016, the adjuster attempted to contact Mr. [redacted], however, there was no answer and the adjuster was unable to leave a message because there was no voicemail. On December 7, 2016, the adjuster attempted to contact Mr. [redacted], however, there was no answer and the adjuster was unable to leave a message because there was no voicemail. On December 9, 2016, the adjuster attempted to contact Mr. [redacted], however, there was no answer and the adjuster was unable to leave a message because there was no voicemail. On December 12, 2016, the supervisor was able to speak with Mr. [redacted] to verify the details of the accident and ordered an appraisal assignment of Mr. [redacted]’s 2013 [redacted]. On December 15, 2016, Mr. [redacted] advised he had not heard from the appraiser. The adjuster contacted the appraiser and asked the appraiser to contact Mr. [redacted]. In addition, the adjuster contacted Mr. [redacted] and provided Mr. [redacted] with the appraiser’s phone number. On December 27, 2016, the supervisor spoke with the appraiser who advised he was waiting on a call back from Mr. [redacted] regarding the inspection location. The appraiser advised that he also had a difficult time reaching Mr. [redacted] but would attempt to contact him again that day to arrange for an inspection. On that same day, the adjuster contacted Mr. [redacted] and left him a voicemail advising him the appraiser will be contacting him again to complete the inspection.Upon receipt of Mr. [redacted]’s estimate, the adjuster will contact Mr. [redacted] and discuss the claim settlement.Should you have questions or comments or require additional information, please feel free to contact me at the numberbelow.Sincerely,Marianne M[redacted]On behalf of Bankers Independent Insurance Company, a Good2Go Auto Insurance CompanyClaims Compliance Manager###-###-####

June 17, 2016Dear The Revdex.com:Please allow this letter to serve as our follow up response to the above captioned complaint filed by [redacted].The claim was presented to Bankers Independent Insurance Company on Friday May 27, 2016, at approximately 6:00pm. Due to the three day Memorial Day Weekend, the adjuster's first contact attempt to each driver was on Wednesday, June 1. After unsuccessfully reaching each driver the day prior, the adjuster was able to obtain a statement from [redacted] on the morning of June 2. The adjuster informed [redacted] that liability is pending a statement from our insured driver or the police report to corroborate the details of the accident. In addition to speaking with [redacted], the adjuster assigned an appraiser to inspect [redacted]' vehicle. Another unsuccessful call was placed to our insured driver. The adjuster mailed a contact letter to our insured driver and ordered the police report,Liability was accepted on June 8, after the adjuster spoke with our insured driver, who confirmed the facts of the accident, Later that same day the appraiser inspected [redacted]' vehicle, then uploaded the estimate and pictures to Bankers the following morning. After the review of the estimate, the adjuster issued payment for the damages to [redacted]' vehicle. The adjuster then contacted [redacted]. She was advised payment has been issued and explained the repair process, including advising that rental will be provided if needed while her vehicle is being repaired. On June 14 the adjuster reserved a rental vehicle for [redacted]. [redacted]' claim was settled within nine business days.We apologize for any confusion or misunderstanding that may have occurred in the handling of [redacted]' claim. Should you need further clarification or additional information, please do not hesitate to contact our office at the number listed below.Sincerely,Reggie W. Property Damage Claims Supervisor

The Revdex.com:Please allow this letter to serve as our follow up response to the above captioned complaint filed by [redacted].On June 8, 2016, Bankers Independent was contacted by its insured who stated he struck [redacted]’s vehicle the day before. The adjuster contacted each...

driver for a statement on June 10th, but was only able to successfully reach the insured driver. After another unsuccessful contact attempt to Mr. [redacted], the adjuster assigned an appraiser to inspect Mr. [redacted]’s vehicle on June 30, 2016.On July 11, 2016, the adjuster received notice that Mr. [redacted]’s vehicle was a total loss. The adjuster contacted Mr. [redacted] and notified him that his vehicle was a total loss and his file is being transferred to the total loss department for further handling.We apologize for any confusion or misunderstanding that may have occurred in the handling of Mr. [redacted]’s claim. Should you need further clarification or additional information, please do not hesitate to contact our office at the number listed below.Sincerely,Reggie W[redacted] Property Damage Claims Supervisor Bankers Independent Insurance Company

Complaint: [redacted]
I am rejecting this response because the contents of the letter submitted by Reggie W[redacted] of Bankers/OMNI contains inaccurate information. In addition, pertinent information that was promised to be sent to me is still being withheld.
Regards,
[redacted]

June 8, 2016Dear [redacted];Please allow this letter to serve as our response to the above captioned complaint filed by [redacted],On May 27, 2016, Bankers Independent Insurance Company was contacted by [redacted], who stated her vehicle was struck by a vehicle insured by Bankers. Once notified...

of the loss, an adjuster was assigned to investigate the claim.On June 1 the adjuster attempted to call both drivers for statements, but was unsuccessful. The following day [redacted] contacted the liability adjuster and provided her statement. The adjuster assigned an appraiser to inspect [redacted]' vehicle, but informed [redacted] that liability is pending a statement from the insured driver or the police report to corroborate the details of the accident,Liability was accepted on June 8, after the adjuster spoke with the insured driver, who confirmed the facts of the accident. On the same day the appraiser was able to schedule [redacted]' vehicle inspection after several unsuccessful attempts.Once the estimate is received, payment will be issued to resolve the claim. We apologize for any confusion or misunderstanding that may have occurred in the handling of [redacted]' claim. Should you need further clarification or additional information, please do not hesitate to contact our office at the number listed below.Sincerely,Reggie W. Damage Claims Supervisor

Tell us why here...
November 21, 2016
 
 
[redacted]
[redacted]
[redacted]
[redacted]
               ...


 
Re:          File Number:                                    �...⇄ [redacted]
                [redacted]                                   ...⇄ [redacted]
                Contract Type:                                      Private Passenger Auto
                Company:                                              Bankers Independent Insurance Company
                [redacted]                                   ...⇄ [redacted]
[redacted]                                                [redacted]
                [redacted]                             [redacted]
                [redacted]                                    [redacted]
                [redacted]                                 [redacted]
                                        ...⇄ />  
Dear Revdex.com:
 
We are in receipt of the above referenced complaint dated November 15, 2016.
 
At Bankers Independent Insurance Company, we strive to keep our customers satisfied and regret that [redacted] found our service inadequate. 
 
After completing our investigation into the above referenced claim, liability was accepted and payment was issued to [redacted] in the amount of $767.71 based on the appraised estimate of visible damages. [redacted] contacted the adjuster and advised that the appraiser omitted certain items on the initial estimate. The adjuster advised [redacted] that once the vehicle is at a repair facility, the repair facility would need to contact the appraiser if additional accident related damage was found.
 
[redacted] took his vehicle to a repair facility of his choice and the appraiser re-inspected the vehicle and wrote a supplemental estimate for additional visible damage. A supplemental payment in the amount of $720.32 was issued to [redacted]’s repair shop for the additional damage. The adjuster spoke with [redacted] regarding the supplement, and [redacted] stated the appraiser’s supplement didn’t contain all of the items the shop stated were needed for repair. The adjuster advised [redacted] that the supplement was written based on visible damage, and that an additional teardown would be needed and advised [redacted] to discuss this with his repair facility.
 
The supervisor returned a call to [redacted] and [redacted] advised that his shop refused to repair his vehicle until they receive a guarantee that they will be paid based on their estimate of $2,500.00. The supervisor reiterated that a teardown was needed to inspect the additional requested parts. [redacted] understood and stated the appraiser had already stated the same, but the shop was refusing to do any teardown. [redacted] requested a payment for loss of use and that he would pick his vehicle up from the shop and repair it himself. Payment of $720.00 was then issued to [redacted] for his loss of use.
 
Should you have questions or comments or require additional information, please feel free to contact me at the number below.
 
Sincerely,
 
 
Marianne M[redacted]
Claims Compliance Manager
Bankers Independent Insurance Company
1[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Thank You very much in helping me with this problem . They said they tied to call . My phone records show no calls to my cell or house number . Again Thank You very much .  [redacted]

June 19, 2015Dear [redacted]Please accept this letter as a response to [redacted]'s complaint regarding this claim.P.O. Box 3000, Plymouth Meeting, PA 19462 ###-###-#### - ###-###-#### - Claims FAX: ###-###-####Bankers Independent reviewed [redacted]'s claim for diminished value to his vehicle. I am...

pleased to report that our representative made [redacted] an offer, which he accepted. Payment for the diminished value has beenissued, so [redacted]'s concerns have been addressed.I have attached a copy of the offer to [redacted], the executed release he signed to finalize his claim, and ascreen showing the payment made to [redacted].If you need additional information, feel free to contact me at ###-###-####. extension [redacted].Sincerely,Jahn L.Director of Casualty Claims