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Puppy Paws Reviews (1)

Review: I had went to puppy paws and dropped a total deposit of $580.00 on a bull terrier that I was gonna adopt as well as pay off the $400.00 balance on the dog on 8/**/2014 but due to financial issues that came up I was not able to pay for the dog not pick up the dog. now on the same date I was suppose to pick up the dog witch is 8/**/2014 I went into the store and asked for a refund for my money back and I was told by a puppy paw staff member by the name of [redacted] that "I'm sorry you lost your deposit especially since the dog has been here so long"Desired Settlement: the settlement matter I am requesting is to get my money back for the down deposit on this bull terrier

Business

Response:

On 08/**/2014 [redacted] came into Puppy Paws and Purchased a Bull terrier. Accompanying him was his Boyfriend. They couldnt take the dog right away so they left a $100 deposit. We explained that we can't hold the dog for 7 days without having a bigger deposit on the dog. Hence, [redacted] came back on 08/**/14 to give us a bigger deposit of $480 more. We explained to [redacted] that the deposit is not refundable and that it clearly says it in large font that, "DEPOSIT IS NOT REFUNDABLE."[redacted] came into the store on the date of the pick up which was 08/**/2014 and told me that he was having problems with his boyfriend and that, "They broke up." He explained to me that because of his break-up he couldn't take the dog and asked about getting his Deposit refunded. I explained to [redacted] that Deposits are not refundable. We held this puppy for 7 days and didn't sell it or show it to anyone. It wasn't fare for us to give [redacted] his despot back because we held the puppy for 7 days and didn't sell it. In [redacted] complaint it states that he was having, "Financial Issues." Nevertheless, it was a different story when he came into the store on 08/**/2014. The reason for [redacted] not full fling his purchase was his personal problems with his Boyfriend. We feel that its not fair for a puppy to sit in the store for 7 days and not get picked up. Hence this was our policy that deposits are not refundable, and it clearly states that in our showroom.

Consumer

Response:

On 8/**/2014 me and my ex boyfriend went into puppy paws and we saw a bull terrier that we wanted so being that we did not have the full amount of money for the dog we spoke to a store associate names [redacted] about holding the dog for us and we would come back in week and pick up the dog and pay for him when we had the full amount of money to pay for the dog. me and my ex boyfriend asked [redacted] if there was anyway he can hold the dog for us and he stated yes but you would have to put a $100 deposit so after he informed me of that I left the store and went to get the $100 to give him for the deposit to hold the dog on my behalf. after giving him the deposit he asked me when can you pick up the dog and I stated Friday 8/**/2014 after agreeing on the him holding the dog he also sated to me that if you don't pick up the dog on that day you will be charged $100 for every additional week the dog is here. On 8/**/2014 I dropped by to give them a $480 deposit to minimize the amount owed on the dog witch the total amount on the dog was $979.88 so after now have giving them between the deposit to hold the dog and the additional payment to minimize the full amount owed on the dog the balance left on the dog was now $400. on 8/**/2014 I was assaulted by my ex boyfriend and after he assaulted me he was arrested and I moved back in with my uncle witch where my uncles lives they do not allow dogs in the building. on 8/**/2014 I explained all of that to them and at that point I asked for my money back and they stated there are no refunds on deposits followed by that they showed me a sign that states no refunds that is located behind the cashier desk towards the ground not really visible to the human eye and there where no signs near the cages or around the store that states the only place they had that sign was in the location so at that point I left the store and I went back on 8/**/2014 to ask for a copy of my receipt because I was proceeding with a civil suit and a Revdex.com complaint to get my $580 back. also when I went into puppy paws on 8/**/2014 to get a copy of my receipt I noticed the bull terries was not there and at that point was sold

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Description: PET SHOPS

Address: E9678 Prospect Street, Wetmore, Michigan, United States, 49895

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