Puppy Yoga

Hello,

On Jan. 8 I purchased a ticket at puppyyoga.com for puppy yoga in Toronto on Feb. 3. My friend and I were booking at the same time since I could only buy one ticket at a time. I could only add one to the cart although the site said there were three spots left. I purchased one and when my friend was completing her transaction she received a message that they were sold out (the site continued to say there were three spots left - I have screenshots of my experience). Of course we wanted to book together so I've emailed them three times about changing my slot or adding her into the Feb 3 class (first email Jan. 8 and the final email this Sun. Jan 14). I have not received a response.

I was mislead by inaccurate information on the website and no one is responding to that. I'd like this to be rectified but have not received any acknowledgement. Does the no return/transfer policy still hold true if their information for the class/booking was inaccurate on their end? It's extremely misleading.
Additionally, I have yet to receive an electronic ticket or the location of the Feb. 3rd class for my purchase. Regardless of all of that, my credit card has been fully charged.

This 'business' doesn't have a phone number for anyone to reach them. Additionally, there isn't an office address. I've reached out on their social media but was told I have to email as whoever manages their social media does not manage questions. No one responds to their emails. It's really in their control what they respond to vs. not.

I ordered tickets to an event many weeks ago and sent several emails asking about the venue with no response. Now heing several weeks in and no response and no posting of venue locations, I became concerned with my order. It is only right for the company to respond in a timely manner to their customer asking a simple question. I decided to reach out through social media and finally got a response saying "why should we respond? To an email like that?"
They ended up blocking me on social media, banning me from their events AND refunding me the tickets I was looking forward to giving as a gift. This is an outrageous way to a respond to a customer concerned about an event that they PAID for! The date of purchase was nov 16 2018. Date of problem is november 30 2018.

I purchased 2 tickets alongside my friend who also purchased 2 tickets to attend a Puppy Yoga event on Sep 22 2018. We both purchased at the exact same time, and paid the exact same price ($90.38).

A few weeks before the event, my friend realized she was not able to attend and reached out to the business to ask if she could get a refund. It took 3 follow up emails and she received no personalized response, but she did end up getting an automated message with a full refund, with a follow-up email that stated that she was banned from all future events.

A few days before the event, I had a family emergency and I knew I would not able to attend. Knowing that my friend was able to get a refund, I reached out to ask if I could get the same. I contacted them through email, Instagram, and Facebook messenger, and only got a response through FB messenger saying that they have a no refund policy. When I asked for an explanation as to why in my situation I wasn't getting issued a refund vs my friend's situation where she did get a refund, I was told "no idea you'll have to email".

After 6 follow up emails before the event, the day of the event, and after the event over the span of 3 weeks, they have been neglecting ALL of my emails and messages. They use their email as a way to deflect questions they don't feel like answering. Their customer service was extremely unprofessional and inadequate. Since the only response I was getting was through FB messenger, I asked the social media rep if they could expedite my email request as it was already less than 24 hours until the event and I still hadn't gotten a response. "I can not. You can try to get a chargeback from ur cc company but they might not even approve and you will get banned" was their only and final response to me.

This business fails to provide basic customer service, and when they do, their respo