Pura Stainless

I am so sorry to hear about your bad experience with our Customer Service and that you received damaged product. Feedback from our customers is invaluable and we appreciate the time you have taken to express your disappointment.   We need your information, order number, name, and e-mail address...

in order to process a refund.  We will need to have the product returned to us to have on hand when discussing with our Quality Control Team.  We will send a prepaid label to you once you provide your e-mail address.  Contact us at [email protected] or call us at ###-###-####.With regard to the strong smell, could this be from the internal tag?  We are looking into using soy inks for printing.  Your feedback will be forwarded to the team working on this project.Best regards,J[redacted]Vice President and Co-Founder