Good afternoon, We are so sorry this client is not happy with the product or service they were providedWe are not responsible if the client ordered the incorrect size and thats why we offer a one time size exchange which not many waist training companies offer because this is considered an undergarmentAs per our policy and stated on the product description the color/print may vary due to high demandOur shipping processing normally takes 7-business days and may vary when its high demand seasonIt is then shipped Priority ONCE it has been processed from ColombiaWe have provided the service we say we will and the product we said we willAs per our policy we do not offer refundsWe actually offered an exchange after the day policy to make her happyWe hope this client can see that and have a change of heartWe look forward to hearing about your results now that you will have the correct size:)Thank You,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] did not send a confirmation as I doubled checked according to your sites policiesThe order was also supposed to come with a free sauna top which it did not, nor was I ever sent ANY confirmation of order or shipmentThe lack of professionalism of this business is unbelievableNow I understand the low ratings, poor reviews along with the poor policies and desire to rip off customersBad business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by My Body Rocker regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Mybodyrocker contacted me and told me to return the item and they would replace it. It's been a little over a month since they received the item and they signed for it. I also made a complaint to [redacted] to get my money back at this point I don't even want the waist trainer this is a ridiculous situation. My body rocker took the payment in a matter of seconds but can't send me the waist trainer I ordered. What type of business is this I feel they scammed me. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
We strive to provide excellent service to all our customersWe are sorry that the processing time took longer than you anticipated but at the time of order it stated that it can take that long due to high demandWe would like to apologize for our customer service rep if she didn't service you the
way should should have been :) Your order has already been shipped Tracking # *** via ***Delivered on ***Have a blessed day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the company advising me product sizes/ colors may vary should not apply to the product I purchasedFurthermore, if the product selected is unavailable, the customer should be made aware BEFORE their money is taken, not AFTER when the incorrect product is receivedAdvertising a product that is unavailable gives a impression to the consumerMy asking for a refund was to expedite this laborious process and after not hearing back from anyone by the time this complaint was filed DAYS laterI returned the product on Friday December **, and have received no further correspondenceThis will not be resolved until I get my money back or receive the correct product that was paid for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I'm sorry but this is not accurateWe are already issuing you a credit for the merchandise as a courtesy because you can not fit our itemsThe shipping is not includedThat is charged by Usps not usWhy would we pay for shipping and no make money on the product? Please tell me if that makes sense to you?? I'm sorry that you were misinformed but that is out of our policyWe are going above and beyond to make you happyPlease accept our offer or we can just forget about it completely and you can keep the product and sell it to a friendWe have fulfilled our obligations as a merchant and our policies a restated clearly on our website
We have been in communication with the customerOur policy is clearly written on our siteWe have many happy customersWe are sorry we can not make her happyHopefully next time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I reject the response because I was sent a waist trainer that was the wrong size and printI feel that once you receive a complaint the company would make sure what they send is at least correctI asked if the records showed the size I ordered through email to *** advised yes it does but it was a human mistake because they had 200-ordersI would think the company would be prepared for thatI now have to pay to send back the size small and wait however long for what I ordered originallyI wasn't even offered anything for my inconvenience, but a sorry
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time the client still has not returned the item she is requesting a refundWe have been in contact with her and due to her size we can not provide any product that would fit herWe once again have made an exception to offer her a courtesy refund minus the s&h fee because we truly are
sorry we can not provide her product that would fitAs per our policy the item needs to be returned within days
We have been communication with the seller and our policy states all sales are finalWe don it offer refundsHer order was processed and in transit from ColombiaWe informed the client that we do not cancel orders after the payment has been submittedOur policy is clearly written on our website
Our processing time is also statedThe customer received her items in less than the time promised*** send the confirmation of the order
We are sorry for the delayDue to highFor the inconvenience we have sent you an upgrade at no additional charge :) You will have your product within 2-business daysHave a blessed day
We are truly sorry to hear the item didn't fitWe go based on the Colombian size not US size on your tagWe did respond your emailPlease check your spam mailWe have improved our customer service by adding different forms to submit to the proper department to have a faster responseOur
processing time is listed on our websiteIt is high demand season right now and our customer service department is flooded with calls and emailsWe truly are sorry you may have fallen through the cracksWe will definitely still honor you an exchange even tho you are past our day policyPlease follow our exchange procedures on our website. Thank You,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received my exchangeI sent it back almost a month ago, and I have not heard back from this companyThis is not the first time this company has been informed about my situation*** told me to send it back with a money order includedI followed all the directions, but I still haven't received my new productThis is the reason why my complaint has not been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good afternoon, We are so sorry this client is not happy with the product or service they were providedWe are not responsible if the client ordered the incorrect size and thats why we offer a one time size exchange which not many waist training companies offer because this is
considered an undergarmentAs per our policy and stated on the product description the color/print may vary due to high demandOur shipping processing normally takes 7-business days and may vary when its high demand seasonIt is then shipped Priority ONCE it has been processed from ColombiaWe have provided the service we say we will and the product we said we willAs per our policy we do not offer refundsWe actually offered an exchange after the day policy to make her happyWe hope this client can see that and have a change of heartWe look forward to hearing about your results now that you will have the correct size:)Thank You,***
We strive for excellent customer service and have given the client thatWe have informed the customer that the size chart may varyNot everyone that weighs the same is shaped the same and thats why we are one of the very few companies that offer exchanges on a product that is considered an
undergarmentAs per our policy the color/print may varyIt is also stated on the product description prior to the customers purchaseWe have advised the customer to please exchange the product for one size bigger and follow our exchange proceduresIt now has passed our day policy but we will gladly still exchange the product as long as its un used and in the same condition it was sentOur exchange procedures can be found on our website www.MyBodyRocker.comThank You,***
Good afternoon, We are so sorry this client is not happy with the product or service they were providedWe are not responsible if the client ordered the incorrect size and thats why we offer a one time size exchange which not many waist training companies offer because this is considered an undergarmentAs per our policy and stated on the product description the color/print may vary due to high demandOur shipping processing normally takes 7-business days and may vary when its high demand seasonIt is then shipped Priority ONCE it has been processed from ColombiaWe have provided the service we say we will and the product we said we willAs per our policy we do not offer refundsWe actually offered an exchange after the day policy to make her happyWe hope this client can see that and have a change of heartWe look forward to hearing about your results now that you will have the correct size:)Thank You,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] did not send a confirmation as I doubled checked according to your sites policiesThe order was also supposed to come with a free sauna top which it did not, nor was I ever sent ANY confirmation of order or shipmentThe lack of professionalism of this business is unbelievableNow I understand the low ratings, poor reviews along with the poor policies and desire to rip off customersBad business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by My Body Rocker regarding complaint ID [redacted] .Sincerely, [redacted]
At this time, I have been contacted directly by My Body Rocker regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Mybodyrocker contacted me and told me to return the item and they would replace it. It's been a little over a month since they received the item and they signed for it. I also made a complaint to [redacted] to get my money back at this point I don't even want the waist trainer this is a ridiculous situation. My body rocker took the payment in a matter of seconds but can't send me the waist trainer I ordered. What type of business is this I feel they scammed me. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
We strive to provide excellent service to all our customersWe are sorry that the processing time took longer than you anticipated but at the time of order it stated that it can take that long due to high demandWe would like to apologize for our customer service rep if she didn't service you the
way should should have been :) Your order has already been shipped Tracking # *** via ***Delivered on ***Have a blessed day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the company advising me product sizes/ colors may vary should not apply to the product I purchasedFurthermore, if the product selected is unavailable, the customer should be made aware BEFORE their money is taken, not AFTER when the incorrect product is receivedAdvertising a product that is unavailable gives a impression to the consumerMy asking for a refund was to expedite this laborious process and after not hearing back from anyone by the time this complaint was filed DAYS laterI returned the product on Friday December **, and have received no further correspondenceThis will not be resolved until I get my money back or receive the correct product that was paid for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I'm sorry but this is not accurateWe are already issuing you a credit for the merchandise as a courtesy because you can not fit our itemsThe shipping is not includedThat is charged by Usps not usWhy would we pay for shipping and no make money on the product? Please tell me if that makes sense to you?? I'm sorry that you were misinformed but that is out of our policyWe are going above and beyond to make you happyPlease accept our offer or we can just forget about it completely and you can keep the product and sell it to a friendWe have fulfilled our obligations as a merchant and our policies a restated clearly on our website
We have been in communication with the customerOur policy is clearly written on our siteWe have many happy customersWe are sorry we can not make her happyHopefully next time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I reject the response because I was sent a waist trainer that was the wrong size and printI feel that once you receive a complaint the company would make sure what they send is at least correctI asked if the records showed the size I ordered through email to *** advised yes it does but it was a human mistake because they had 200-ordersI would think the company would be prepared for thatI now have to pay to send back the size small and wait however long for what I ordered originallyI wasn't even offered anything for my inconvenience, but a sorry
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time the client still has not returned the item she is requesting a refundWe have been in contact with her and due to her size we can not provide any product that would fit herWe once again have made an exception to offer her a courtesy refund minus the s&h fee because we truly are
sorry we can not provide her product that would fitAs per our policy the item needs to be returned within days
We have been communication with the seller and our policy states all sales are finalWe don it offer refundsHer order was processed and in transit from ColombiaWe informed the client that we do not cancel orders after the payment has been submittedOur policy is clearly written on our website
Our processing time is also statedThe customer received her items in less than the time promised*** send the confirmation of the order
We are sorry for the delayDue to highFor the inconvenience we have sent you an upgrade at no additional charge :) You will have your product within 2-business daysHave a blessed day
We are truly sorry to hear the item didn't fitWe go based on the Colombian size not US size on your tagWe did respond your emailPlease check your spam mailWe have improved our customer service by adding different forms to submit to the proper department to have a faster responseOur
processing time is listed on our websiteIt is high demand season right now and our customer service department is flooded with calls and emailsWe truly are sorry you may have fallen through the cracksWe will definitely still honor you an exchange even tho you are past our day policyPlease follow our exchange procedures on our website. Thank You,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received my exchangeI sent it back almost a month ago, and I have not heard back from this companyThis is not the first time this company has been informed about my situation*** told me to send it back with a money order includedI followed all the directions, but I still haven't received my new productThis is the reason why my complaint has not been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good afternoon, We are so sorry this client is not happy with the product or service they were providedWe are not responsible if the client ordered the incorrect size and thats why we offer a one time size exchange which not many waist training companies offer because this is
considered an undergarmentAs per our policy and stated on the product description the color/print may vary due to high demandOur shipping processing normally takes 7-business days and may vary when its high demand seasonIt is then shipped Priority ONCE it has been processed from ColombiaWe have provided the service we say we will and the product we said we willAs per our policy we do not offer refundsWe actually offered an exchange after the day policy to make her happyWe hope this client can see that and have a change of heartWe look forward to hearing about your results now that you will have the correct size:)Thank You,***
Revdex.com:At this time, I have not been contacted by My Body Rocker regarding complaint ID ***.Sincerely,*** ***
We strive for excellent customer service and have given the client thatWe have informed the customer that the size chart may varyNot everyone that weighs the same is shaped the same and thats why we are one of the very few companies that offer exchanges on a product that is considered an
undergarmentAs per our policy the color/print may varyIt is also stated on the product description prior to the customers purchaseWe have advised the customer to please exchange the product for one size bigger and follow our exchange proceduresIt now has passed our day policy but we will gladly still exchange the product as long as its un used and in the same condition it was sentOur exchange procedures can be found on our website www.MyBodyRocker.comThank You,***