Purco Fleet Services, Inc.

To Whom it May Concern:Our Claims Specialist Keith N[redacted] reached out to [redacted] on 09/01/2015 regarding the concerns with the claim.  He negotiated a settlement with [redacted] that day reducing the claim to a total of $[redacted].[redacted] agreed to pay that amount over the course of two payments, once...

which is to be mailed on 09/07/2015 and the remainder which is to be mailed on 10/07/2015.Upon receipt of both payment this claim will be paid in full and closed.  At this time we believe this matter has been resolved to the satisfaction of all parties involved.If there are any further questions please feel free to contact me.Sincerely,Jamie D[redacted]Manager PurCo Fleet Services, Inc.###-###-#######-###-#### (Fax)[redacted]@purco.com

Revdex.com Complaint Department Revdex.com Serving Utah 3703 W. 6200 S. Salt Lake City, UT 84129   RE:       Complaint Case #: [redacted] Renter: [redacted]  PurCo Claim No.:  [redacted] Damage Incident With: Dollar/Thrifty Rent A Car, Fairbanks, AK Revdex.com...

Complaint Department: I am in receipt of your email dated April 16, 2017, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc. (“PurCo”).  PurCo received this particular damage claim by assignment from Dollar/Thrifty Rent A Car in Fairbanks, AK (“Dollar”), and will answer in the capacity of assignee. PurCo is a risk management company that has serviced the car rental industry for more than 23 years. In that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all 50 states. PurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehicles. We are very proud of our record and reputation in the industry. [redacted] rented a 2015 Nissan Altima (the “Vehicle”) from Dollar on February 28, 2017.  Although Mr. [redacted] contends that the Vehicle had “many” scratches on the door, bumper and windshield, the actual diagram (which Mr. [redacted] signed) indicates only minor damage in the form of small scrapes on the rear, driver’s side quarter and driver’s side rear door, as well as the small scratches on the front and rear bumpers.  See PurCo Claim Packet, which includes a copy of the inspection slips, attached as Exhibit A. At the time of his rental, Mr. [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW”), by which Dollar (and PurCo, as assignee) ordinarily waives their right to hold renters responsible for any damage to the rental vehicles.  Id. Mr. [redacted]’s declination of LDW is important, because when he rented the Vehicle, he agreed to be “absolutely liable and [ ] agree to pay us for any loss of or damage to the Vehicle…”  See Exhibit B, Rental Agreement Terms & Conditions, para. 4.  Mr. [redacted] also agreed to pay for the loss of use of the damaged Vehicle, any diminution of value, as well as an administrative fee.  Id.  By declining the LDW coverage, Mr. [redacted] accepted complete liability for all damage.  Mr. [redacted] admits that he had an accident, running into “snow and ice,” which caused extensive damage to the Vehicle – to the tune of nearly $4,000.00.  While he now mischaracterizes the damage as “a little damage” in his complaint, Mr. [redacted] did submit a claim to his American Express credit card member benefits for coverage, as he apparently has no personal automobile insurance.  Indeed, this complaint is the first time Mr. [redacted] expressed any disagreement with the claim amount – at all other times during the pendency of this claim, Mr. [redacted] simply said he was going to forward it to his insurance.  Later, when American Express indicated that they would not cover the diminution of value or administrative fee portions of this claim, the PurCo claims specialist answered Mr. [redacted]’s questions about the remaining items on the claim and offered to negotiate a lesser amount, given the fact that Mr. [redacted] would have to pay “out-of-pocket.”  It is frankly disingenuous of Mr. [redacted] to now complain about the amounts on this claim and denounce PurCo’s offer to assist him.  The fact is that American Express simply does not cover items such as diminution of value or administrative fees with regard to rental car damages.  The language from American Express that Mr. [redacted] cites in his complaint has no bearing on PurCo’s claim.  PurCo is cognizant that American Express often fails to indemnify their cardholders.  That is why PurCo offered to settle the matter for less than the billed balance!  Mr. [redacted] apparently now feels he should not be held responsible for the remaining portions of this damage claim that he agreed to pay.  PurCo cannot agree that such is the case. Mr. [redacted] makes several other very curious contentions.  PurCo has no idea what he means by the alleged “blocking” of his emails. This argument makes no sense.  Setting aside for the moment the fact that Mr. [redacted] never explains the “email blocking” issue, PurCo has absolutely no incentive to “block” an email or otherwise curtail communication with renters on damage claims. It would make no sense. The damage that was repaired was all related to Mr. [redacted]’s damage incident.  Although Mr. [redacted] somewhat confusingly quotes an email from Dollar to him regarding this incident, such email exchange only serves to prove that (1) Mr. [redacted] admitted damaging the car; (2) Dollar was injured by Mr. [redacted] damaging its car; (3) the amount of $3,999.33 was the actual amount expended by Dollar to repair the car; and (4) that loss of use, diminution of value and the administrative fee are all contractual obligations. This Response can be boiled down to one sentence: Mr. [redacted] remains obligated to pay the parts of this claim for which American Express failed, for whatever reason, to indemnify him. PurCo stands by this claim.  It is valid.  The fact that American Express failed to fully assist and indemnify its cardholder is hardly PurCo’s problem.  PurCo is, of course, willing to work with renters such as Mr. [redacted], and engage in good faith negotiations for the damage claim.  Mr. [redacted] must be willing to engage, as well, however.   I trust this will resolve your concerns.  If you have any further questions, please do not hesitate to call me at 801-794-6243. Best regards, Tony S[redacted] Associate General Counsel PurCo Fleet Services, Inc. (801) 794-6243 tony.s[redacted]@purco.com Admitted in Nevada Utah admission pending

To Whom it May Concern,We were able to confirm with our client that the damage was done prior to this rental.  The claim was sent to us by mistake.There was no fraud involved, it was simply an error that was quickly straightened out once we reviewed Mrs. [redacted]'s concerns.I apologize for the...

inconvenience, the claim is now closed and nothing further is required from the [redacted]'s regarding this claim.Feel free to contact me with any further questions..Sincerely,Jamie
D[redacted]
Manager
PurCo Fleet Services, Inc.
###-###-#### – Phone
###-###-#### – Fax
[redacted]@purco.com
www.purco.com

Revdex.com Complaint Department Revdex.com of Utah 5763 South Redwood Rd #22 Salt Lake City, UT  84123  ...

RE:                                      �...⇄ Complaint Case #:  [redacted]             Renter:                                    [redacted]              PurCo Claim No.:                   [redacted]             Damage Incident With:          Hertz Rent A Car, Fayettevill, AR   Revdex.com Complaint Department:   I am in receipt of your email dated August 23, 2016, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc. (“PurCo”).  PurCo received this particular damage claim by assignment from the Hertz Rent A Car licensee in Fayetteville, Arkansas (“Hertz”), and will answer in the capacity of assignee.   PurCo is a risk management company that has serviced the car rental industry for more than 22 years. In that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all 50 states. PurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehicles. We are very proud of our record and reputation in the industry.   [redacted] rented a 2015 Toyota Camry (the “Vehicle”) from Hertz on July 11, 2016, returning it in the morning of July 26, 2016.  At the time of Ms. [redacted]’s rental, the Vehicle did not have any damage.  Hertz does not rent out damaged cars, and it is a renter’s responsibility, upon commencement of his or her rental, to take note of any pre-existing damage on the Vehicle, or risk being held responsible for it.  This is true whether a specific form is provided or not, and whether or not an employee is present.  One does not need a specific form to bring to the rental company’s attention pre-existing damage.  Accordingly, there was no damage on the Vehicle at the time of Ms. [redacted]’s rental.  Indeed, she conceded this fact when she acknowledged and admitted that she “failed to look over the car or take any pictures of it either.”  See Letter from Ms. [redacted] to PurCo, dated July 6, 2016, attached hereto as Exhibit A.  See also Ms. [redacted]’s Incident Report, attached hereto as Exhibit B.  In her Incident Report, Ms. [redacted] admits not inspecting the Vehicle before or after her rental.  Id.  Inspecting the rental car prior to the commencement of a rental is the responsibility of the renter – Ms. [redacted], in this case.    Very soon after Ms. [redacted] returned the Vehicle on July 26, 2016, Hertz employees discovered new damage to its driver’s side rear door and quarter panel.  Pursuant to the Rental Agreement that she executed when she rented the Vehicle, Ms. [redacted] agreed to be responsible for all damage, regardless of fault: “[Y]ou are responsible for any and all loss of or damage to the car resulting from any cause…”  See PurCo Claim Packet, which includes a copy of the Rental Agreement and Terms & Conditions, para. 4(a), attached in Exhibit C.  Pursuant to the Terms & Conditions, Ms. [redacted]’s responsibility also includes “…an administrative charge and a reasonable charge for loss of use.  Id., Exhibit C, Terms & Conditions, para. 4(b).  Accordingly, pursuant to the express terms that she agreed to, Ms. [redacted] became responsible for this new damage to the Vehicle.   Ms. [redacted] makes the bizarre contention that the photos that were sent to her as a part of the claim packet, and that are attached to this Response, are not that of the Vehicle that she rented. The Vehicle Ms. [redacted] rented was a 2015 Toyota Camry, license plate no. AR 430SRE.  This was a very dark-colored car, and it is the same car that was noted in the estimate.  Ms. [redacted]’s reference to “Michigan” appears to be based solely on a typographical error on one part of the estimate.  The provided photos clearly show a car with that Arkansas license plate, with the described damage.  Ms. [redacted]’s argument is based on supposition and guesswork, not any actual facts.  All documentary evidence indicates that a dark-colored Vehicle was that rented by Ms. [redacted] and became damaged, somehow, at some point during her rental.    We are not contending that Ms. [redacted] intentionally damaged the Vehicle. The damage to the Vehicle is real, however, and all facts point to the conclusion that it occurred at some time during Ms. [redacted]’s rental.  Hertz (and by the assignment, PurCo) are the only injured parties here.  It is our chattel that has been damaged, and by the terms and conditions of the Rental Agreement that Ms. [redacted] freely signed, she is responsible, even if he had nothing to do with the damage or was unaware of it.   Lastly, it should be noted that Ms. [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW), which is a contractual product that would have covered any and all damage, provided the renter complied with the terms and conditions of the rental.  There is no reason to conclude that the LDW would not have applied here, had Ms. [redacted] purchased it.  Renters are free, however, to decline the LDW option, as they often have coverage through their own personal insurance or through credit card member benefits.  However, by declining LDW, Ms. [redacted] became personally responsible for the Vehicle, regardless of fault, as described above.   In conclusion, PurCo stands by the claim as originally submitted.  We know Ms. [redacted] disagrees with the claim, and so PurCo invites her to work with us and find a mutually satisfactory resolution.   Our track record with regard to disputes supports the fact that we are always willing to work with renters on disputed claims.  This claim is no different.   I trust this will resolve your concerns.  If you have any further questions, please do not hesitate to call me at 801-794-6243.   Sincerely,   Tony S[redacted] Associate General Counsel PurCo Fleet Services, Inc. [redacted] Admitted in Nevada Utah admission pending

To Whom it May Concern: We have been in touch with [redacted] and resolved the outstanding balance of this claim with them.  They are sending an additional payment for [redacted] to resolve this claim. Upon receipt of this payment from [redacted] we are closing this file and nothing further will...

be required from Ms. [redacted] or [redacted] in regards to this matter. Please feel free to email or contact me with any further questions otherwise we consider this matter resolved.Jamie D[redacted] Manager PurCo Fleet Services, Inc. ###-###-#### – Phone ###-###-#### – Fax [redacted] www.purco.com

Complaint: [redacted]
I am rejecting this response because:  These photos (that I saw for the first time) show damage to a car with the odometer reading of 37024.  As shown in PurCo's previous attachment, I turned in my rental with the odometer reading of 36996.  There is a difference of almost 30 miles I am not responsible for and cannot be held accountable for.   Furthermore, Hertz/PurCo is claiming a date of loss on July 24th with various correspondence saying I didn't return the vehicle until the 26th.  The problem with both of those statements is that I returned my rental on July 25th.  I mentioned that in my first letter, the person with me that day as well as the Hertz employee that drove us back and my check-in paperwork (also found in the previous attachment) can verify this.   I don't see how any of the documentary evidence Hertz/PurCo has supports their argument that I caused damage to my rental. Again, I respectfully ask that they drop their claim and we can resolve this issue.  
Sincerely,
[redacted]

Tell us why her Complaint DepartmentRevdex.com of Utah5763 South Redwood Rd #22Salt Lake City, UT  84123 RE:    Complaint Case #:  [redacted]          Renter: [redacted] ...

          PurCo Claim Number:  [redacted]          Damage Incident With: Advantage Rent a Car, Phoenix, AZ Complaint Department: I am in receipt of your correspondence dated May 17th, 2017, about the above-referenced claim and appreciate the opportunity to respond to you. PurCo Fleet Services Inc, is a risk management firm which services the vehicle rental industry.  PurCo has been assigned this damage claim from the Advantage Rent a Car location in Phoenix, Arizona and will answer in that capacity. I will begin with the loss of use.  The fleet utilization that Ms. [redacted] and Mastercard ask for from us to substantiate our claim are considered confidential and proprietary, and even if we presented them, our experience shows they would somehow not ultimately be what they need.  We have provided such documents to them in the past only to be told what we sent doesn’t rise to their level of documentation.  It is a game we are not forced to play under any law or statute anywhere in the country, so we do not wish to as a matter of course.  Let me be very clear: nowhere in any state is there any law, statute, or other legal authority stating loss of use is only owed after a fleet utilization log is produced.  This is simply a fabricated hoop made to make our recovery of loss of use more difficult.  Ultimately our loss of use is the simple fact that while the vehicle was in for repairs, the use of it was lost.  It is a rather simple legal doctrine. It is important to note that Ms. [redacted] had the opportunity to purchase a loss damage waiver (“LDW”) for a small per-day cost that would have absolved her of her responsibility for any damage that happens while she had the car.  Ms. [redacted] declined to purchase LDW.  Accordingly, she agreed to bear complete responsibility for the vehicle, including loss of use and the administrative fee. In conclusion, the claim was billed fairly and PurCo stands by it.  The typical rental rate for this vehicle is $40.00 per day and was billed accordingly.  However, in the spirit of compromise we are willing to accept $21.29 for one day loss of use as Ms. [redacted] refers to in addition to the $50.00 administrative fee for a total of $71.29 to settle this claim in its entirety and put this matter behind all of us.  If this is agreeable to Ms. [redacted] she can forward payment of said amount to our office to conclude this claim.  If you have any questions or wish to discuss this further you can reach the claims specialist assigned to this file Michelle H[redacted] at 801-794-6226 or by email at michelle.h[redacted]@purco.com or you can email me directly or call me at 801-794-6304. Sincerely, Jamie *. D[redacted]ManagerPurCo Fleet Services, Inc.jd[redacted]@purco.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Shame on me for not having the sense to take photos of the car, and shame on Avis for not sending someone out to the lot to inspect the car at pick-up and drop off.  Purco received over $650.00 from my Visa Card Benefit Division.  During this dispute there were no photos from Purco of the damage- because there was no damage. 
[redacted]

Revdex.com Complaint Department Revdex.com of Utah 5763 South Redwood Rd #22 Salt Lake City, UT  84123   RE:                             ...

            Complaint Case #:  [redacted]             Renter:                                    [redacted]              PurCo Claim No.:                   [redacted]             Damage Incident With:          Hertz Rent A Car, Bentonville, AR   Revdex.com Complaint Department:   I am in receipt of your correspondence dated August 10, 2016, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc. (“PurCo”).  PurCo received this particular damage claim by assignment from Hertz Rent A Car in Bentonville, Arkansas (“Hertz”), and will answer in the capacity of assignee.   PurCo is a risk management company that has serviced the car rental industry for more than 22 years. In that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all 50 states. PurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehicles. We are very proud of our record and reputation in the industry.   [redacted] rented a 2015 Nissan Quest (the “Vehicle”) from Hertz on April 20, 2015.  At the time of his rental, Mr. [redacted] signed a rental agreement, which included terms and conditions holding him responsible for the Vehicle, regardless of fault, including contractual loss of use, administrative fees and any diminution of value.    At some point during his rental, Mr. [redacted] had an accident, as he outlines in his complaint.  The Vehicle was seriously damaged in Mr. [redacted]’s accident, amounting to nearly $2,500.00.  Mr. [redacted] submitted a claim with his personal insurance company, [redacted] to pay for the damage to the Vehicle.  [redacted] ultimately paid only a portion of the damage claim, but failed or refused to pay the contractual loss of use, diminution of value and administrative fee.  Mr. [redacted] was also required to pay a deductible in the amount of $1,000.00.    Mr. [redacted] initially contested his responsibility to pay for loss of use, administrative fee and the Vehicle’s diminution of value.  However, since he made his complaint with the Revdex.com, PurCo and Mr. [redacted] have reached a negotiated and mutually acceptable settlement.  In fact, Mr. [redacted] paid this negotiated amount on August 22, 2016, and promised to inform the Revdex.com that we had reached an accord.   I trust this response has adequately addressed your concerns.  If you have any further questions, please do not hesitate to call me at ###-###-####.   Sincerely,   Tony S[redacted] Associate General Counsel Senior Claims Specialist PurCo Fleet Services, Inc. ###-###-#### - Phone ###-###-#### - Fax [redacted] www.purco.com Admitted in Nevada Utah admission pending

Revdex.com Complaint Department Revdex.com of Utah 5763 South Redwood Rd #22 Salt Lake City, UT  84123  ...

RE:                                      �...⇄ Complaint Case #:  [redacted]             Renter:                                    [redacted]               PurCo Claim No.:                   [redacted]             Damage Incident With:          Thrifty Car Rental, Spokane, WA   Revdex.com Complaint Department:   I am in receipt of your email dated August 4, 2017, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc. (“PurCo”).  PurCo received this particular damage claim by assignment from Thrifty Car Rental, Spokane, WA (“Thrifty”), and will answer in the capacity of assignee.   PurCo is a risk management company that has serviced the car rental industry for nearly 24 years. In that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all 50 states. PurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehicles. We are very proud of our record and reputation in the industry.   [redacted] rented a 2017 Nissan Murano (the “Vehicle”) from Thrifty on May 6, 2017, returning it later that same day.  There was no pre-existing damage on the Vehicle at the time Ms. [redacted] rented it.  See PurCo Claim Packet, which includes a copy of the Rental Agreement, attached as Exhibit A. Ms. [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW”), by which Thrifty ordinarily waives its right to hold renters responsible for any damage to their rental vehicles.  Id.   Ms. [redacted]’s declination of LDW is important, because when she rented the Vehicle, she agreed to be “absolutely liable for any loss of or damage to the vehicle, even if someone else caused it or the cause is unknown…” Exhibit A, Rental Agreement Terms & Conditions, para. 4. By declining LDW, Ms. [redacted] agreed to be responsible and to pay for any and all damage to the Vehicle, including loss of use and the administrative fee.   Ms. [redacted] contends that she returned the Vehicle at 6:30 pm on May 6, 2017.  The damage to the Vehicle was discovered less than an hour later, and before the Vehicle was moved.  It is the practice of this Thrifty Car Rental licensee to inspect their rental cars before and after each rental.  Car rental damages are recorded through a series of inspections and documentation by both the renter and the rental agency. Damages can be a large portion of rental agency costs, so Thrifty is particularly careful to keep accurate records of all damages to their vehicles. Vehicles are inspected at the time of rental and return by several different people at several different places to ensure accurate documentation.  It is often not convenient nor is it necessary for the renter and rental agent to inspect the vehicle for damages together. Please be assured, however, that these vehicles are inspected with a great deal of care.   Ms. [redacted]’s contention is that the damage pre-dated her rental. This cannot be the case, however, as demonstrated not only by the inspection slip included on Ms. [redacted]’s rental agreement, but also by the prior inspection slips we have attached in Exhibit A.  It is a renter’s obligation, too, to inspect their rental cars.  It is PurCo’s and Thrifty’s position that the damage was not on this Vehicle when Ms. [redacted] rented it, and also that it did not happen in the very short time between its return and the discovery.  It is far more likely that the damage happened somehow, at some point, during her rental.    Ms. [redacted] strenuously argues that she did not cause this damage.  PurCo will take Ms. [redacted] at her word, but because renters are responsible for all damage, regardless of fault, it does not matter if Ms. [redacted] caused the damage or not – she is still responsible, as she refused to purchase the damage waiver.   In conclusion, PurCo stands by the claim as submitted.  PurCo invites Ms. [redacted] to work with us and find a resolution to this damage claim.  I trust this will resolve your concerns.  If you have any further questions, please do not hesitate to call me at 801-794-6243.   Sincerely,   Tony S[redacted] Associate General Counsel PurCo Fleet Services, Inc. tony.s[redacted]@purco.com Admitted in Nevada and Utah

Complaint: [redacted]
I am rejecting this response because:(1) In response to the first point the company claims, "PurCo has received comparatively few complaints in the last two-plus decades..."A simple google search will reveal the avalanche of complaints against this company. 35 complaints:https://www.complaintsboard.com/?search=Purco27 complaints:http://www.ripoffreport.com/reports/relevant/purco5 complaints:https://www.Revdex.com.org/utah/business-reviews/auto-services/purco-...⇄ /> 15 complaints:https://www.flyertalk.com/forum/hertz-gold-plus-rewards/862032-receiv...⇄ In response to the second claim: "Advantage employees conducted an inspection and discovered the damaged windshield the exact same day and before the car was moved."How is it possible that PurCo knows the car was "not moved"?  I implore them to provide evidence to support this claim. (3)  The only evidence to suggest the car was actually inspected on March 22, (the day of the return) is a single sheet of paper where the inspector does not provide any details such as the time they inspected the car, the car's mileage, an indication of where the damage was. (For example, was this a chip or a full crack?). The claim simply says, "cracked glass", it does not even specify windshield. This report is plainly incomplete.  I would feel much different if they could at least provide a photograph of the damage that I supposedly am responsible for.  For example, if the windshield was shattered, I obviously couldn't drive the car.  (4) The only dated evidence for the shattered windshield is March 27, 5 days after I returned the car.  I refuse to accept the aforementioned single sheet of incomplete paper with no reasonable description of the inspection as proof that the car was inspected and the crack found on March 22. (5) Purco states, "At the time of his rental, Mr. [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW”)"  This is an irrelevant fact.  I am happy to submit a claim to my insurance company for any damages that I am responsible for.  However, I see no photographic or reasonable evidence that I damaged this car.  I swear beyond any doubt in my mind, that I did not return this car with a cracked windshield.  I am happy to pay PurCo's $50 administrative fee to cover the time they put into this claim but I will not pay for damages that I am not responsible for nor should anyone be asked to do that. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I reject PurCo's characterization of the events and circumstances of this case, it appears our dispute has concluded. I appreciate the Revdex.com's help in this matter.
Sincerely,
[redacted]

[redacted] Revdex.com of Utah 5763 South Redwood Rd #22 Salt Lake City, UT  84123 RE:    Complaint Case #:  [redacted]           Renter: [redacted]           PurCo...

Claim Number:  [redacted]           Damage Incident With: Advantage Rent A Car, Austin, TX Complaint Department: I am in receipt of your email dated May 11th, 2016, concerning the above-referenced claim and I appreciate the opportunity to respond to the Revdex.com on behalf of PurCo Fleet Services, Inc. (“PurCo”).  PurCo received this damage claim by assignment from the Advantage Rent A Car licensee located in Austin, Texas (“Advantage”), and will answer in the capacity of assignee. PurCo is a risk management company that has serviced the car rental industry for more than 20 years. In that time, PurCo has handled over 395,000 recovery claims for rental vehicles in all 50 states. PurCo has received comparatively few complaints in the last two decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehicles. We are very proud of our record and reputation in the industry. Mr. [redacted] rented a 2015 Toyota from Advantage on May 22, 2015.  He was subsequently involved in an unfortunate incident with the vehicle on May 25, 2015. He filed a claim with his automobile carrier [redacted] General Insurance Co.  [redacted] paid for the replacement of the vehicle which was a total loss, less Mr. [redacted]’s $500.00 deductible, the loss of use and administrative fee which were apparently not covered by his policy. The deductible is self-explanatory and undisputed so I will begin with the loss of use.  Loss of use is owed by contract – the rental agreement that Mr. [redacted] executed.  The fleet utilization log that Mr. [redacted] is demanding contains confidential and proprietary information.  Moreover, such information is irrelevant to PurCo’s loss of use claim, and no state law, statute, or other legal authority requires production of fleet utilization information of any kind before loss of use must be paid.  This is simply a fabricated hoop made to make our recovery of loss of use more difficult.  Ultimately PurCo’s loss of use claim is substantiated by the simple fact that because this vehicle was totaled and subsequently sold for salvage, during that time, the use of it was lost.  That loss is compensable in every state.  Loss of use is well-settled legal doctrine. In addition to the loss of use, Mr. [redacted] also agreed, in the rental agreement, to pay an administrative charge if the vehicle was returned in a damaged condition.  Advantage and PurCo have now spent over 11 months seeking recovery on this damage claim.  PurCo’s mere $250.00 administrative fee is patently reasonable under the circumstances, given the time, effort, and expense in undertaking the same, especially in light of Mr. [redacted] complaining about his contractual obligations.     While I regret that Mr. [redacted] had an unfortunate experience, he is responsible for the balance remaining on this damage claim.  His contractual obligations are very clear, and the rental agency’s documentation cannot be disputed.  It is important to note that Mr. [redacted] had the opportunity to purchase a loss damage waiver (“LDW”) for a small per-day cost that would have absolved him of his responsibility for any damage that happens while he had the car.  Mr. [redacted] declined to purchase LDW.  Accordingly, he agreed to bear complete responsibility for the vehicle, including loss of use and the administrative fee. In conclusion, the claim was billed fairly and PurCo stands by it.  However, in the spirit of compromise we are willing to accept Mr. [redacted]’s offer of $600.00 to settle this claim in its entirety and put this matter behind all of us.  Upon receipt of payment from Mr. [redacted] of the $600.00 as agreed upon we will remove the derogatory report made against him with regard to this matter.  If you have any questions or wish to discuss this further you can reach the claims specialist assigned to this file Anjan L[redacted] at ###-###-#### or by email at [redacted] or you can email me directly or call me at ###-###-####. Sincerely, Jamie *. D[redacted] Manager PurCo Fleet Services, Inc. [redacted]

Complaint: [redacted]
I am rejecting this response because:Fact: Alleged damage to this vehicle is documented prior to our rental agreement. The Vehicle Damage Incident Report provided by PurCo states vehicle mileage at the time of the report is 60,922, the mileage prior to our rental period. This document supports the fact that any alleged damage to this vehicle occurred outside the period of our rental agreement. This documentation is a legal document that will stand up in a court of law. Fact: PurCo has made attempts to collect Loss of Use fees that exceed our rental agreement by 125%. This practice is dishonest and deceptive. What PurCo deems “good faith” is no such measure, PurCo has agreed to honor the terms of the rental agreement we signed. Fact: No in person assessment of the vehicle was conducted at the time of pick-up of drop-off. The photographic “evidence” provided by PurCo leaves a gap of several hours prior to our rental period. Furthermore, the repairs claim from Don’s Body Shop provided by PurCo, dated 7/22/2016, lists a parts cost of $405.00 to replace the Grille. The photographic evidence demonstrates no damage to this portion of the vehicle.  What PurCo deems to be overwhelming evidence does not demonstrate the damage for which they seek payment. PurCo continues to argue that the issue of who is complaining is valid. Marriage is a legal contract. I made this claim on the behalf of my wife, with her full knowledge. This fact does not adversely affect the Revdex.com complaint at all, and PurCo has failed to present any reason why it should.The deceptive and dishonest practices of PurCo are clearly demonstrated. One: alleged damage is documented prior to our rental period; and two: the claimed damage is not supported by the photographs provided. We have no reason to believe the validity of this claim.
Sincerely,
[redacted]

Revdex.com Complaint Department
Revdex.com of
Utah
West South
Salt Lake City, UT
RE: Complaint Case
#: [redacted]
Renter: [redacted]
PurCo Claim No.: [redacted]
Damage Incident With: Rent
A Wreck, Billings, MT
Revdex.com Complaint Department:
I am
in receipt of the above-referenced complaint dated November 25, 2015, and I
appreciate the opportunity to respond to you on behalf of PurCo Fleet Services,
Inc("PurCo"). PurCo received this
particular damage claim by complete assignment from Rent A Wreck in Billings,
MT ("Rent A Wreck"), and will answer in the capacity of assignee
PurCo
is a risk management firm that has serviced the car rental industry for more
than yearsIn that time, PurCo has handled over 350,recovery claims for
rental vehicles in all statesPurCo has received comparatively few
complaints in the last two decades, which is particularly notable given the
fact that renters rarely believe they should be responsible for damage or other
outstanding obligations concerning their rental vehiclesWe are very proud of
our record and reputation in the industry
I
have had the opportunity to review this file.
[redacted] rented a Chevrolet Silverado pickup (the "Vehicle") from Rent
A Wreck for the period of August to September 5, 2014. Mr[redacted] returned the Vehicle on September
5, 2014, and shortly thereafter, a Rent A Wreck employee discovered damage to its
rear bumper. Because Rent A Wreck makes
an assignment of all damage claims to PurCo, it turned over this claim to PurCo
for handling. Mr[redacted] disputed the
damage to the rear bumper of the Vehicle, resulting in a good faith dispute. Relying upon the rental agreement (wherein
Mr[redacted] had agreed to be responsible for all damage), PurCo continued to
pursue the claim.
Due
to Mr[redacted]'s continuing dispute, however, PurCo undertook a comprehensive investigation
of the damage claim. After our
investigation, we determined that we would not hold Mr[redacted] responsible for
the damage to the bumper on this claim, and communicated the same to Mr
[redacted]. PurCo also requested that Experian
remove the credit action with regard to Mr[redacted]. Mr[redacted] communicated to PurCo today (December
9, 2015) his confirmation of the credit action removal, and confirmed his
agreement with PurCo closing the claim.
As
we always do at PurCo, we reviewed the disputed claim and made the decision as
to whether we would pursue it or not. In
this case, we decided to close the claim as a customer service to Mr[redacted]. Mr[redacted] is aware that we have closed the
claim.
I
trust this will resolve any concerns. If
you have any questions you may feel free to reach out to me, at ###-###-####,
or by email if preferred.
Sincerely,
Tony S[redacted]
Associate General Counsel
PurCo Fleet Services, Inc
[redacted]@purco.com

Revdex.com Complaint Department 3703 W. 6200 S. Salt Lake City, UT  84129  ...

RE:                                      �...⇄ Complaint Case #:  [redacted]             Renter:                                    [redacted]               PurCo Claim No.:                   [redacted]             Damage Incident With:          E-Z Rent A Car, Nashville, TN   Revdex.com Complaint Department:   I am in receipt of your email dated March 11, 2018, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc. (“PurCo”).  PurCo received this particular damage claim by assignment from E-Z Rent A Car, Nashville, TN (“E-Z”), and will answer in the capacity of assignee.   PurCo is a risk management company that has serviced the car rental industry for more than 24 years. In that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all 50 states. PurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehicles. We are very proud of our record and reputation in the industry.   [redacted] rented a 2018 Kia Optima CX-9 (the “Vehicle”) from E-Z on September 11, 2017.  At the time Ms. [redacted] rented the Vehicle, there were some scratches to the exterior that were properly marked on her pre-rental vehicle inspection form.  See PurCo Claim Packet, which includes also a copy of the Rental Agreement, attached as Exhibit A. This damage is not at issue in Ms. [redacted]’s complaint and it was not a part of the underlying rental car damage claim.  Ms. [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW”), by which E-Z and PurCo ordinarily waive the right to hold renters responsible for any damage to their rental vehicles.  Id.   Ms. [redacted]’s declination of LDW is important, because when she rented the Vehicle, she agreed to be “responsible for all damage to or loss or theft of the Vehicle during the Rental Period resulting from any cause, including damage caused by collisions, weather, vandalism, theft, road conditions and acts of God.” Exhibit A, Rental Agreement Terms & Conditions, para. 4. By declining LDW, Ms. [redacted] agreed to be responsible and to pay for any and all damage to the Vehicle.   Ms. [redacted] returned the Vehicle early in the morning on September 13, 2017, having driven it 344 miles over the course of her 2 day rental.  Exhibit A, Rental Agreement. When E-Z employees inspected the Vehicle shortly after its return, they discovered an indication that air bag system was malfunctioning. This was the first time anyone at E-Z realized there was an issue with the airbag system. Upon inspection, it was discovered that the wiring harness to the airbag system had been severed somehow.   Exhibit A, Incident Report.  This damage necessitated a replacement of the wiring harness.    Because Ms. [redacted] was the last known user of the Vehicle, PurCo, as E-Z’s assignee, was justified in reaching out to her with regard to the resulting damage claim, pursuant to the rental agreement’s terms and conditions, supra.    In her complaint, Ms. [redacted] contends that PurCo refused to work with her insurance company.  However, this is simply not true.  Ms. [redacted] did indeed submit the claim to Progressive Insurance, and PurCo sought to recover from Progressive.  Progressive, however, indicated that they would not issue payment because Ms. [redacted] was disputing the damage claim.  In other words, Progressive’s effort to “resolve this issue” was to tell PurCo that they would not pay the claim because Ms. [redacted] disputed it.  PurCo has the right, under its assignment, to pursue the renter (Ms. [redacted] in this case) for damages that occur to rental cars.   PurCo stands by the validity of this claim.  The damage was discovered on the date of return and before the Vehicle was moved.  PurCo acknowledges that there is a difference of 109 miles between the rental agreement and the estimate, but that does not indicate anything other than that the car was driven a certain distance before it was repaired.  It has no bearing on the date of the damage discovery, which was the date Ms. [redacted] returned the Vehicle.    Upon review of this claim and after consultation with PurCo management, however, we have decided to close this claim as a customer service to Ms. [redacted], who is a valued customer of PurCo’s valuable client.  This letter will serve as notice that the claim will be   I trust this will resolve your concerns.  If you have any further questions, please do not hesitate to call me at 801-794-6243.   Sincerely,   Tony S[redacted] Associate General Counsel PurCo Fleet Services, Inc. tony.s[redacted]@purco.com Admitted in Utah and Nevada

Thursday, July 16th, 2015 Revdex.com Complaint DepartmentRevdex.com of Utah5763 South Redwood Rd #22Salt Lake City, UT  84123     Complaint Case #:  [redacted]              Renter: Willie...

D[redacted]             PurCo Claim Number:  [redacted]            Damage Incident With: Byers Car Rentals LLC, Hertz System Licensee, Vandalia, OHRevdex.com Complaint Department: I am in receipt of your email dated July 13th, 2015, about the above-referenced claim and appreciate the opportunity to respond to the Revdex.com on behalf of PurCo Fleet Services Inc, ("PurCo"). PurCo is a risk management firm which services the vehicle rental industry.  PurCo has been assigned this damage claim from this Hertz System Licensee in Vandalia, Ohio ("Hertz"), and will answer in that capacity.Following my lead our Claims Specialist Sandy Pike reached out to Mr. D[redacted] regarding the loss of use and administrative fee associated with this claim.  We are always willing to work and negotiate with people to help resolve situations such as this.  On 07/14/2015 Sandy and Mr. D[redacted] reached a settlement. Mr. D[redacted] subsequently made payment of that negotiated amount to our office yesterday on 07/15/2015. At this time our claim has been closed accordingly and we believe this matter has been resolved.  If that is not the case please let me know.Sincerely,Jamie *. D[redacted]ManagerPurCo Fleet Services, Inc

Revdex.com Complaint Department
Revdex.com of Utah
South Redwood Rd #
Salt Lake City, UT
RE: Complaint
Case #: [redacted]
Renter: [redacted]
[redacted]
PurCo Claim
No.: [redacted]
Damage
Incident With: Alamo Rent A Car,
Wichita, KS
Revdex.com Complaint Department:
This is in response to Mr[redacted]'s "rejection" of PurCo's
response to the above-referenced complaint
When Mr[redacted] rented the Vehicle from Alamo on September
24, 2015, it had no pre-existing damage.
Immediately after Mr[redacted] returned the Vehicle and before
it was moved, Alamo employees discovered that the Vehicle had sustained
damage to its front bumper
The contract language is not "moot" simply because Mr
[redacted] feels it should be. It is in
force still. Mr[redacted] agreed to be
responsible for all damage to the Vehicle, regardless of fault. The damage is his responsibility. He apparently disagrees.
Mr[redacted] was also offered, but declined to purchase, the LDW
coverage, by which renters are not held responsible for damage to their rental
vehicles
Mr[redacted] references certain communications to PurCo. These came while this complaint was
pending. There is no "disconnect," as
alleged by Mr[redacted]. We simply felt
it best to respond to the Revdex.com complaint first.
Mr[redacted]'s prior communications amounted to accusations that PurCo's
claim was "fraudulent" and he insisted on contacting a party that had no legal
interest in this claim for some sort of assistance. So far, we have not seen any willingness on
the part of Mr[redacted] to comply with the terms and conditions of the rental
agreement
PurCo stands by the claim as submitted. We are open to reasonable negotiation of the
claim. If you have any further
questions, please do not hesitate to call me at ###-###-####
Sincerely,
Tony S[redacted]
Associate General Counsel
PurCo Fleet Services, Inc
[redacted]@purco.com
Admitted in Nevada
Utah admission pending

Revdex.com Complaint Department Revdex.com Serving Utah 3703 W. 6200 S. Salt Lake City, UT 84129   RE:       Complaint Case #: [redacted] Renter: [redacted]   PurCo Claim No.:  [redacted] Damage Incident With: Advantage Rent A Car, Boston, MA...

Revdex.com Complaint Department: I am in receipt of your email dated June 30, 2017, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc. (“PurCo”).  PurCo received this particular damage claim by assignment from Advantage Rent A Car in Boston, MA (“Advantage”), and will answer in the capacity of assignee. PurCo is a risk management company that has serviced the car rental industry for more than 23 years. In that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all 50 states. PurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehicles. We are very proud of our record and reputation in the industry. [redacted] rented a 2017 Toyota Camry (the “Vehicle”) from Advantage on March 20, 2017, returning it on March 22, 2017.  At the time of its rental, the Vehicle had no damage on it, a fact verified by the check out inspection slip that Mr. [redacted] signed.  See Inspection Slip in the PurCo Claim Packet, attached as Exhibit A.  Upon the Vehicle’s return, Advantage employees conducted an inspection and discovered the damaged windshield the exact same day and before the car was moved.  Contrary to Mr. [redacted]’s allegation, this inspection did not occur five days after he returned the Vehicle.  The glass invoice was dated March 27, 2017, but Mr. [redacted] ignores the contemporaneous Incident Report that PurCo provided as a part of its claim packet which states that the damage was discovered on March 22, 2107.  Exhibit A. At the time of his rental, Mr. [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW”), by which Advantage (and PurCo, as assignee) ordinarily waives their right to hold renters responsible for any damage to the rental vehicles.  Id. Mr. [redacted]’s declination of LDW is important, because when he rented the Vehicle, he agreed to be responsible for “all damage to or loss or theft of the Vehicle during the Rental Period resulting from any cause, including damage caused by collisions, weather, vandalism, theft, road conditions and acts of [redacted].”  Exhibit A, Rental Agreement Terms and Conditions, para. 4.  This responsibility includes payment for loss of use and an administrative fee.  Id.  By declining the LDW coverage, Mr. [redacted] accepted complete liability for all damage.  PurCo stands by this claim.  It is valid.  The alleged 5-day delay between the damage event discovery and the repair cannot form the basis for a contention that PurCo’s claim is invalid.  While inconvenient, it is Mr. [redacted]’s responsibility to pay for this rental car damage claim.  PurCo is, of course, willing to work with renters such as Mr. [redacted], and engage in good faith negotiations for the damage claim.  Mr. [redacted] must be willing to engage, as well, however.  To date, Mr. [redacted] has failed to reach out to PurCo in response to this claim, aside from this complaint with the Revdex.com.  We cannot resolve this without Mr. [redacted]’s input. I trust this will resolve your concerns.  If you have any further questions, please do not hesitate to call me at 801-794-6243. Best regards, Tony S[redacted] Associate General Counsel PurCo Fleet Services, Inc. (801) 794-6243 tony.s[redacted]@purco.com Admitted in Utah and Nevada