Purco Fleet Services

Revdex.com Complaint Department Revdex.com of Utah South Redwood Rd #Salt Lake City, UT RE: Complaint Case #: [redacted] Renter: [redacted] PurCo Claim No.: [redacted] Damage Incident With: Hertz Rent A Car, Bentonville, AR Revdex.com Complaint Department: I am in receipt of your correspondence dated August 10, 2016, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc(“PurCo”) PurCo received this particular damage claim by assignment from Hertz Rent A Car in Bentonville, Arkansas (“Hertz”), and will answer in the capacity of assignee PurCo is a risk management company that has serviced the car rental industry for more than yearsIn that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all statesPurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehiclesWe are very proud of our record and reputation in the industry [redacted] rented a Nissan Quest (the “Vehicle”) from Hertz on April 20, At the time of his rental, Mr [redacted] signed a rental agreement, which included terms and conditions holding him responsible for the Vehicle, regardless of fault, including contractual loss of use, administrative fees and any diminution of value At some point during his rental, Mr [redacted] had an accident, as he outlines in his complaint The Vehicle was seriously damaged in Mr [redacted] ’s accident, amounting to nearly $2, Mr [redacted] submitted a claim with his personal insurance company, [redacted] to pay for the damage to the Vehicle [redacted] ultimately paid only a portion of the damage claim, but failed or refused to pay the contractual loss of use, diminution of value and administrative fee Mr [redacted] was also required to pay a deductible in the amount of $1, Mr [redacted] initially contested his responsibility to pay for loss of use, administrative fee and the Vehicle’s diminution of value However, since he made his complaint with the Revdex.com, PurCo and Mr [redacted] have reached a negotiated and mutually acceptable settlement In fact, Mr [redacted] paid this negotiated amount on August 22, 2016, and promised to inform the Revdex.com that we had reached an accord I trust this response has adequately addressed your concerns If you have any further questions, please do not hesitate to call me at ###-###-#### Sincerely, Tony S [redacted] Associate General Counsel Senior Claims Specialist PurCo Fleet Services, Inc###-###-#### - Phone ###-###-#### - Fax [redacted] www.purco.com Admitted in Nevada Utah admission pending

Revdex.com Complaint Department Revdex.com of Utah South Redwood Rd #Salt Lake City, UT RE: Complaint Case #: [redacted] Renter: [redacted] *** PurCo Claim No.: [redacted] Damage Incident With: Alamo/National Car Rental, Belgrade, MT Revdex.com Complaint Department: I am in receipt of your email dated January 2, 2017, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc(“PurCo”) PurCo received this particular damage claim by assignment from Alamo/National Car Rental, Belgrade, MT (“National”), and will answer in the capacity of assignee PurCo is a risk management company that has serviced the car rental industry for more than yearsIn that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all statesPurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehiclesWe are very proud of our record and reputation in the industry [redacted] rented a Chevrolet Equinox (the “Vehicle”) from National on October 1, There was no pre-existing damage on the Vehicle at the time Ms [redacted] rented it See PurCo Claim Packet, which includes a copy of the Rental Agreement, attached as Exhibit AMs [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW”), by which National ordinarily waives its right to hold renters responsible for any damage to their rental vehicles Id Ms***’s declination of LDW is important, because when she rented the Vehicle, she agreed to accept “responsibility for damage to, loss of or theft of Vehicle regardless of fault or negligence of Renter or any other person or act of God.” Exhibit A, Rental Agreement Terms & Conditions, paraBy declining LDW, Ms [redacted] agreed to be responsible and to pay for any and all damage to the Vehicle Ms [redacted] returned the Vehicle on October 8, 2016, having driven it miles over the course of days Exhibit A, Rental AgreementWhen National employees inspected the Vehicle within minutes of its return, they discovered damage to the Vehicle’s windshieldThis damage did not pre-date Ms***’s rental of the Vehicle, as demonstrated by the inspection slips PurCo provided in the Claim Packet, Exhibit A By the terms and conditions of the rental agreement, as outlined above, this damage was Ms***’s responsibility Ms [redacted] has contended she has photographs purporting to demonstrate no damage to the windshield Unfortunately, Ms [redacted] has thus far failed to share such photos with us here at PurCo PurCo’s evidence of the damage is the inspection slips both pre- and post-Ms***’s rental These act as bookends for the damage claim, and so far, nothing Ms [redacted] has argued changes the fact that the windshield was damaged and that the discovery of such damage coincided with the return of the Vehicle after Ms***’s rental This is a valid claimMs [redacted] never presented anything to support her denial, while PurCo presented strong documentary evidence of the damageThe damage to the windshield is real and undisputableIt was repaired Although this is a valid claim, and PurCo always acted within its rights to recover on the rental car damage claim, Ms [redacted] is a valuable customer of our client Given this fact, and after consultation with our management, we will agree to close this claim as a customer service to Ms***, effective immediately I trust this will resolve your concerns If you have any further questions, please do not hesitate to call me at 801-794- Sincerely, Tony S [redacted] Associate General Counsel PurCo Fleet Services, Inctony.s [redacted] @purco.com Admitted in Nevada Utah admission pending

Complaint: [redacted] I am rejecting this response because: I stand by the fact that the car was not damaged while it was in my care, custody or control As stated before, I have submitted affidavits to Purco from people who were with me during the course of the rental of the car, all of whom signed, under oath, that there was no damage to the car My wife, mother-in-law and sister-in-law were with me when we returned the car to the Cedar Rapids Airport and we all had a chance to walk around the car and inspect it There was no damage to the car Purco states that they inspected the car within a relatively short time after I returned it This is simply not true The car was not inspected until after it had sat in the rental car lot for over an hour, and then driven to and through the car wash I will not pay for damage that I did not cause, nor will I pay for damage that was caused after I returned custody and control of the car to Avis It is not my fault that they had no one to inspect the car at the time I returned it I recently traveled to Cedar Rapids again (in June 2016) and rented another car at the Cedar Rapids Airport Upon returning the car - this time to Budget - I insisted that the gentleman behind the counter come out and inspect the car at that time He was quite upset by my request because that would mean leaving the counter unattended, but after dealing with Purco on this issue and realizing that anything can happen to the car while it is sitting in the lot, I insisted that he inspect the car I believe that if I had made this request back in September (knowing what I know now), that I would have been greeted with the same hostility about inspecting the car that I received in June However, if nothing else, this has been a big lesson to me, my family and my friends Never, ever leave a rental car until it has been inspected!! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:(1) In response to the first point the company claims, "PurCo has received comparatively few complaints in the last two-plus decades..."A simple google search will reveal the avalanche of complaints against this companycomplaints:https://www.complaintsboard.com/?search=Purcocomplaints:http:/...⇄ complaints:https://www.flyertalk.com/forum/hertz-gold-plus-rewards/862032-receiv...⇄ In response to the second claim: "Advantage employees conducted an inspection and discovered the damaged windshield the exact same day and before the car was moved."How is it possible that PurCo knows the car was "not moved"? I implore them to provide evidence to support this claim(3) The only evidence to suggest the car was actually inspected on March 22, (the day of the return) is a single sheet of paper where the inspector does not provide any details such as the time they inspected the car, the car's mileage, an indication of where the damage was(For example, was this a chip or a full crack?)The claim simply says, "cracked glass", it does not even specify windshieldThis report is plainly incomplete I would feel much different if they could at least provide a photograph of the damage that I supposedly am responsible for For example, if the windshield was shattered, I obviously couldn't drive the car (4) The only dated evidence for the shattered windshield is March 27, days after I returned the car I refuse to accept the aforementioned single sheet of incomplete paper with no reasonable description of the inspection as proof that the car was inspected and the crack found on March (5) Purco states, "At the time of his rental, Mr [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW”)" This is an irrelevant fact I am happy to submit a claim to my insurance company for any damages that I am responsible for However, I see no photographic or reasonable evidence that I damaged this car I swear beyond any doubt in my mind, that I did not return this car with a cracked windshield I am happy to pay PurCo's $administrative fee to cover the time they put into this claim but I will not pay for damages that I am not responsible for nor should anyone be asked to do that Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com Complaint Department Revdex.com of Utah South Redwood Rd #Salt Lake City, UT RE: Complaint Case #: [redacted] Renter: [redacted] PurCo Claim No.: [redacted] Damage Incident With: Advantage Rent A Car, Fort Lauderdale, FL Revdex.com Complaint Department: I am in receipt of your email dated August 30, 2017, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc(“PurCo”) PurCo received this particular damage claim by assignment from Advantage Rent A Car, Fort Lauderdale, FL (“Advantage”), and will answer in the capacity of assignee PurCo is a risk management company that has serviced the car rental industry for nearly yearsIn that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all statesPurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehiclesWe are very proud of our record and reputation in the industry [redacted] rented a Hyundai Accent (the “Vehicle”) from Advantage on August 3, 2017, dropping it off later that same day the Advantage location in Fort Meyers, FL In fact, Ms [redacted] had dropped the Vehicle off at a time that the location was closed Upon opening and checking the Vehicle in the next day (August 4, 2017), however, Advantage employees at Fort Meyers discovered certain damage to the rear of the Vehicle As this Vehicle was “one-way” from Fort Lauderdale to Fort Meyers, the documentation regarding check in and damage was not readily available, and the claim was assigned to PurCo PurCo is Advantage’s assignee for damage claims, and acts as claim oversight, as well as claim recovery PurCo began its investigation of the claim As Advantage’s assignee on this claim, PurCo sent Ms [redacted] a simple letter on or about August 16, 2017, informing her only that the Vehicle “had sustained some damage.” Exhibit A This is a procedure, that places a renter on notice of damage that he/she may not be aware of Importantly, this initial letter is not a demand for money or an accusation that Ms [redacted] had caused such damage Ms [redacted] has disputed the damage in total In subsequent communications with Ms [redacted] , PurCo made very clear that we were investigating the damage claim and her allegations and that if the claim warranted closing, we would do so Unfortunately, Ms [redacted] failed to omit this pertinent detail in her complaint, but this investigation is still ongoing PurCo’s and Advantage’s investigation into this matter would normally be completed before now, if it weren’t for the pending hurricane bearing down on southern Florida We would ask both Ms [redacted] and the Revdex.com to keep these facts in mind There are two very important facts to remember here: (1) no demand has been made to Ms [redacted] to pay for any damage to the Vehicle; and (2) if PurCo’s investigation reveals that Ms [redacted] is not responsible, contractually or otherwise, we will close this claimI made this very clear to Ms [redacted] by phone on August 21, Unfortunately, this fact, too, was omitted in Ms [redacted] ’s complaint We ask for patience during this process I will supplement this response as more information becomes available to PurCo I trust this will resolve your concerns If you have any further questions, please do not hesitate to call me at 801-794- Sincerely, Tony S [redacted] Associate General Counsel PurCo Fleet Services, Inctony.s [redacted] @purco.com Admitted in Nevada and Utah

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Shame on me for not having the sense to take photos of the car, and shame on Avis for not sending someone out to the lot to inspect the car at piand drop off Purco received over $from my Visa Card Benefit Division During this dispute there were no photos from Purco of the damage- because there was no damage [redacted]

Revdex.com Complaint Department Revdex.com Serving Utah WSSalt Lake City, UT RE: Complaint Case #: [redacted] Renter: [redacted] *** PurCo Claim No.: [redacted] Damage Incident With: Avis Rent A Car, Kalispell, MT Revdex.com Complaint Department: I am in receipt of your email dated March 23, 2017, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo F*t Services, Inc(“PurCo”) PurCo received this particular damage claim by assignment from Avis Rent A Car in Kalispell, MT (“Avis”), and will answer in the capacity of assignee PurCo is a risk management company that has serviced the car rental industry for more than yearsIn that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all statesPurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehiclesWe are very proud of our record and reputation in the industry [redacted] rented a Subaru Crosstrek (the “Vehicle”) from Avis on August 20, There was no pre-existing damage on the Vehicle at the time Mr [redacted] rented it See PurCo Claim Packet, which includes a copy of the Rental Agreement, attached as Exhibit AMr [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW”), by which Avis ordinarily waives its right to hold renters responsible for any damage to their rental vehicles Id Mr***’s declination of LDW is important, because when he rented the Vehicle, he agreed to accept “responsibility and pay us for all loss of or damage to the car regardless of cause, or who, or what caused it.” Exhibit A, Rental Agreement Terms & Conditions, para Mr [redacted] also agreed to pay for the loss of use of the damaged Vehicle, as well as an administrative fee Id Mr [redacted] returned the Vehicle later in the evening on August 20, Avis employees were able to inspect the Vehicle early the next morning and found damage to the Vehicle’s hood This damage did not pre-date Mr***’s rental of the Vehicle, as demonstrated by the inspection slips PurCo provided in the Claim Packet, Exhibit A By the terms and conditions of the rental agreement, as outlined above, this damage was Mr***’s responsibility Mr [redacted] contends that the damage happened subsequent to his rental He is wrong The car was inspected as soon as possible following its return late in the evening on August 20, Mr [redacted] takes issue with the fact that two additional miles were put on the car before the damage was discovered This is irrelevant, however As the PurCo claims specialist already explained, on multiple occasions, the two mile distance is the total distance to drive to the Vehicle’s maintenance center This is the procedure for each of this Avis location’s rentals This kind of damage did not happen while being operated during this very short time Mr [redacted] has completely ignored this explanation This is a valid claimMr [redacted] has failed to present anything to support his denial, while PurCo has presented strong documentary evidence of the damage, as well as an explanation of the 2-mile discrepancy that Mr [redacted] has disregardedMeanwhile, the damage to the hood is real and undisputable It was repairedThe rental agreement places responsibility for this damage upon Mr*** PurCo stands by this claim It is valid Nevertheless, PurCo is always willing to work with renters and engage in good faith negotiations for the damage claim In order for that to work, Mr [redacted] must be willing to step up to the plate and discuss this claim in a mutually beneficial way with PurCo He can do this by reaching out to the PurCo claims specialist I trust this will resolve your concerns If you have any further questions, please do not hesitate to call me at 801-794-Best regards, Tony S [redacted] Associate General Counsel PurCo Fleet Services, Inc(801) 794-tony.s [redacted] @purco.com Admitted in Nevada Utah admission pending

Complaint: [redacted] I am rejecting this response because certain statements and assumptions are incorrect and/or not true I appreciate the ability to discuss this with PurCo Fleet Services, Inc They are free to contact me via the information they have on file.Sincerely, [redacted]

To whom it may concern: I have talked with the customer and have settled the dispute directly Please contact me with any questionsThank you,Shayne

Revdex.com Complaint Department Revdex.com Serving Utah WSSalt Lake City, UT RE: Complaint Case #: [redacted] Renter: [redacted] PurCo Claim No.: [redacted] Damage Incident With: Advantage Rent A Car, Boston, MA Revdex.com Complaint Department: I am in receipt of your email dated June 30, 2017, concerning the above-referenced claim and I appreciate the opportunity to respond to you on behalf of PurCo Fleet Services, Inc(“PurCo”) PurCo received this particular damage claim by assignment from Advantage Rent A Car in Boston, MA (“Advantage”), and will answer in the capacity of assigneePurCo is a risk management company that has serviced the car rental industry for more than yearsIn that time, PurCo has handled hundreds of thousands of recovery claims for rental vehicles in all statesPurCo has received comparatively few complaints in the last two-plus decades, which is particularly notable given the fact that renters rarely believe they should be responsible for damage or other outstanding obligations concerning their rental vehiclesWe are very proud of our record and reputation in the industry [redacted] rented a Toyota Camry (the “Vehicle”) from Advantage on March 20, 2017, returning it on March 22, At the time of its rental, the Vehicle had no damage on it, a fact verified by the check out inspection slip that Mr [redacted] signed See Inspection Slip in the PurCo Claim Packet, attached as Exhibit A Upon the Vehicle’s return, Advantage employees conducted an inspection and discovered the damaged windshield the exact same day and before the car was moved Contrary to Mr [redacted] ’s allegation, this inspection did not occur five days after he returned the Vehicle The glass invoice was dated March 27, 2017, but Mr [redacted] ignores the contemporaneous Incident Report that PurCo provided as a part of its claim packet which states that the damage was discovered on March 22, Exhibit AAt the time of his rental, Mr [redacted] was offered, but declined to purchase, the loss damage waiver (“LDW”), by which Advantage (and PurCo, as assignee) ordinarily waives their right to hold renters responsible for any damage to the rental vehicles IdMr [redacted] ’s declination of LDW is important, because when he rented the Vehicle, he agreed to be responsible for “all damage to or loss or theft of the Vehicle during the Rental Period resulting from any cause, including damage caused by collisions, weather, vandalism, theft, road conditions and acts of ***.” Exhibit A, Rental Agreement Terms and Conditions, para This responsibility includes payment for loss of use and an administrative fee Id By declining the LDW coverage, Mr [redacted] accepted complete liability for all damage PurCo stands by this claim It is valid The alleged 5-day delay between the damage event discovery and the repair cannot form the basis for a contention that PurCo’s claim is invalid While inconvenient, it is Mr [redacted] ’s responsibility to pay for this rental car damage claim PurCo is, of course, willing to work with renters such as Mr [redacted] , and engage in good faith negotiations for the damage claim Mr [redacted] must be willing to engage, as well, however To date, Mr [redacted] has failed to reach out to PurCo in response to this claim, aside from this complaint with the Revdex.com We cannot resolve this without Mr [redacted] ’s inputI trust this will resolve your concerns If you have any further questions, please do not hesitate to call me at 801-794-Best regards, Tony S [redacted] Associate General Counsel PurCo Fleet Services, Inc(801) 794-tony.s [redacted] @purco.com Admitted in Utah and Nevada