Purdin Water Department

I am sorry the customer feels this way. We did our part and can't change how the customer feels or his personal opinion. Thank You Linda

This company is a bunch of charlatans.  They just try to sell you as much items as they can, they loose nothing from providing bad products and services.  Absolute junk!

My understanding from reading the notes in the customer file is that as of 8/1/16  the customer is returning to us for a full refund.  If the customer has tracking numbers for the parts showing they have been shipped back to us I can give a refund based on the return...

tracking. ThanksLinda

Linda Are are you  saying that airbagit  are going to credit us for the shipping cost plus the full purchase price. We have everything boxed up ready to go back will have to take to ups. I have already paid $60 extra to get parts to us that they didn't send to us in the first place. The tracking number is not going to tell them how much shipping is. There is a lot of  heavy boxes. We would be willing for you to send a pick up order and the shipping would be shipped to you on your account. It was not our fought that airbagit sent us the wrong parts (twice)[redacted]

This customer called back asking for instructions or install information, I walked him through the install and install instructions on our website he was content when we talked didn't have any issues after he was familiar, I believe it was after this complaint, pictures sent had a few available...

upgrades for his kit also that I told him he can purchase with the kit.    We believe we have taken care of the customer.

Our customer Danielle from [redacted] placed two previous orders [redacted] [redacted] for 6 barstools  before placing this order [redacted] . We cancelled both of the previous orders due to lack of stock. This order was placed on 8/12/15. Our salesperson got in contact with Danielle to let her...

know we only had 1 barstool left.  She said she would see if that would work for them and would let him know. Danielle got back in touch with our sales person stating one would work  and we shipped the one barstool on 8/21/15. She was aware this was our last one.The next contact from the customer came on 10/12/15 approx. 2 months from the time of her order. Customer stated they would like to return the barstool. After 2 months time our policy is a restock fee the product can not have been used, must be in resale condition and the customer pays the shipping.    This customer can return the item as long as it is in resale condition. We do not pay for shipping because they have changed their mind or because they found and purchased similar items elsewhere.We will refund the customer once the item is received back in resale condition. I am sorry that the customer isn't happy with our policies or customer service. We feel we were up front in letting her know we only had one barstool left.  ThanksLinda

No resolve has been made, just a bunch of emails. More consumer cost to incur while working to resolve this...

advertised "100% bolt on kit" Consumer has spent to date $2400 for shop modifications to install this 100% bolt on kit. Email responses from Joe Morrow, Joe states he is doing consumer a favor while working to make corrections and have vehicle operate safely on roadways. All responses state my vehicle must be uniquely manufactured from Ford assembly line back in 1999. I purchased this vehicle and have been the only owner throughout it's history, no suspension modifications were made on this vehicle until this regrettable purchase was made by myself. Joe is also stating this assembly line vehicle can differ so greatly there is no way to build a 100% bolt on kit, Joe makes it sound that in assembly a person is making components as the vehicle moves down the assembly line, no 2 are the same. So therefore stated by Joe M[redacted] all issues I've incurred while installing this advertised 100% bolt on kit is the installers problem to correct, but he is now doing me a favor in helping to get this now unsafe vehicle to a safe operating condition.I would love to be satisfied with this expensive purchase/install and have vehicle operate in a safe roadworthy manner.....But this is not where we are today

I am sorry for not responding I guess I thought I had.This customer has returned the first partial kit and kept the 2nd kit the salesman sent as a no charge exchange. I think everything is good now.Thank You,Linda

We are working with our customer to resolve his issues. He has sent photos and is working with Joe and Jake. We hope to have all issues resolved and a happy customer.Thank You,[redacted]