Purdy Plumbing Repair & Construction Inc

From: Doug S*** [mailto:***@yahoo.com] Sent: Monday, August 01, 2:PM*** *** *** ***Subject: Complaint ID 11567094This is the invoice sent to the people with the complaint ID ***.I was on vacation and didn't have access to the invoice when we received your email.Please notice the invoice was for $not $as the customer stated She also wants to only pay $for the materials that total $112.53.Thank you,Lori Purdy Plumbing Repair

This customer called us up and told us that they had a bid for another company and was told it would cost $4500.00 to fix the leaks caused by old galvanized pipes.  We told them that we were a time and material company.  When we got there we found the old galvanized pipe and worked several...

hours even going past our normal business hours to repair it without charging them overtime hours.  Upon testing the leak, we discovered another leak and advised the customer to replace the old line rather than to keep repairing it.  They paid the bill and we scheduled them to come back but because of our busy schedule we came back two days later.  
That is the day she is complaining about.  We sent a licensed plumber out with a helper to repair the leaks.  Much of the bill was also materials used plus the 4.5 hours of labor. The labor involved jack hammering concrete.  My plumbing broke the old concrete out and dug under it so the repair could be made being careful not to break the newer concrete so the patching would look nice.  Neither the husband or the wife was there when the repair was done.  We had to leave the job early because of our scheduling and our plumber talked to the husband telling him that he had to leave and that upon testing that repair that there was another leak so we would return the next day which was Saturday. He also told him the cost of the work done.  We left the water on to the house.  The wife called Saturday upset because water was gushing out and my plumber told her that he would be there as soon as he finished his other job but wasn't sure how long it would take.   The husband called back saying they found someone else that could come out right away.
The wife called our office complaining about the bill, telling us that she was a contractor and she knew how long repair should have taken.  My plumber is a licensed plumber and has been plumbing for 25 years with both his father and grandfather in the plumbing trade.  In Washington state, it is required that to be a plumber you have to have 6000 hours of training and pass a test.  To be a contractor all you need is a bond and the money to pay for a license, no experience necessary.  As said before, neither the husband or the wife bother to be there to see what was going on and we had done previous work twice before at their home.