Pure Cleaners

Hi [redacted] , I can't apologize enough for the delay in getting back to you about this complaint The issue involved an employee that is no longer with us and took a while getting in touch with her and getting to the truth of the problem It turns out that that employee [redacted] had told the customer that she would be getting a refund from the companyAlthough we feel we are not at fault for this loss we will stand behind what the customer was toldI will be mailing out a check today to [redacted] in the amount of $ I'm sorry for her Inconvenience and hope this resolves the issue Please contact me if you have any questions Thank you, [redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
/>
To [redacted]
We apologize for the delay in responding to the complaint ID # [redacted] we received. In response, on December **, [redacted] dropped off his clothes for dry cleaning services. He returned on December ** to pick up his order. Although it is our belief that the entire order was received, [redacted] returned to the store to inform us of the 2 missing pairs of pants.
We apologized for the oversight and proceeded to try to find the missing items.
[redacted] was patient enough and gave us a reasonable amount of time to locate the pants. Unfortunately, they were not located. Our office was instructed to contact and inform him so that we could reimburse him as per our store policy, (see below - full store policy) which is both posted at the store and printed on the back of the receipt. [redacted] noted that he has in his possession of said receipt.
“LOST ITEM POLICY”
Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase. Reimbursement therein shall not exceed more than 10 times our charge for cleaning the item.
Although [redacted] did not submit proof of purchase of the items, and we are only responsible for $157, we would like to offer $250 in compensation for his inconvenience.
Sincerely,
Pure Cleaners
PURE CLEANERS
DRY CLEANING POLICY
GENERAL CONDITIONs
Here at PURE CLEANERS, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive dry cleaning knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede’s, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins. Likewise, although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, PURE CLEANERS is not responsible for any of such missing items.
According to NEW YORK STATE LAW, we cannot hold unclaimed garments for more than6 months. As such, PURE CLEANERS is not responsible for items that have not been claimed after 6 months from the time of drop off. Unclaimed garments beyond this period will be donated to charity accordingly.
PURE CLEANERS is not liable for reimbursing new items purchased by the customer to replace lost or damaged items. Our liability with respect to any lost or damaged item shall not exceed more than 10 times our charge for cleaning the item, regardless of brand or condition.
DRY CLEANING DAMAGE POLICY
Although we take the utmost care in processing each individual article, damages may inevitably occur. Our staff is trained to clean each garment with the utmost care and according to the guidelines set forth by the manufacturer as described on the labels or tags of each individual item. PURE CLEANERS is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure.
Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase and shall not exceed more than 10 times our charge for cleaning the item
LOST ITEM POLICY
Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase. Reimbursement therein shall not exceed more than 10 times our charge for cleaning the item.

Hi [redacted],
 
I can't apologize enough for the delay in getting back to you about this complaint. 
The issue involved an employee that is no longer with us and took a while getting in touch with her and getting to the truth of the problem. 
It turns...

out that that employee [redacted] had told the customer that she would be getting a refund from the company. Although we feel we are not at fault for this loss we will stand behind what the customer was told. I will be mailing out a check today to [redacted] in the amount of $52.24. 
I'm sorry for her  Inconvenience and hope this resolves the issue. 
Please contact me if you have any questions. 
 
Thank you,
[redacted]
[redacted]
[redacted]

Review: Pure Cleaners lost 2 Winter Blankets (Wash & Fold) & the [redacted] told me to go out & buy 2 New Winter Blankets to replace the Blankets he lost! I bought the 2 Replacement Winter Blankets & gave his people the Bill. I never got the payment for the 2 Replacement Winter Blankets & the lost 2 Winter Blankets were never found. At first, they said they mailed a Check; & then, after several calls & e-mails; they stop taking my calls! So, that's why I'm writing Revdex.com! BTW, the Store at [redacted] was sold. In the end I was speaking to [redacted] at their [redacted] Store (included their 800 # & her e-mail address).Desired Settlement: Pure Cleaners owes me $52.24 to pay for the 2 Replacement Winter Blankets that they promise me! That's all I want a check for $52.24!

Business

Response:

Hi [redacted],

I can't apologize enough for the delay in getting back to you about this complaint.

The issue involved an employee that is no longer with us and took a while getting in touch with her and getting to the truth of the problem.

It turns out that that employee [redacted] had told the customer that she would be getting a refund from the company. Although we feel we are not at fault for this loss we will stand behind what the customer was told. I will be mailing out a check today to [redacted] in the amount of $52.24.

I'm sorry for her Inconvenience and hope this resolves the issue.

Please contact me if you have any questions.

Thank you,

Review: On December **, 2013, I handed in several pieces of clothing for dry cleaning at PURE CLEANERS NYC LC, located at [redacted], license # [redacted] I have a copy of the original ticket in my possession. After picking up my dry cleaning, I noticed two pairs of pants were missing: a pair of regular, gray pants from Kenneth Cole (purchased around July 2013), and a pair of dark gray/black pants which was part of a tailored, special order suit (received as a Christmas gift in December 2012). After complaining to the manager at the store, I was told they likely erroneously delivered the pants to another customer, that such a thing happened with some regularity, and that issues like that are often resolved after the customer who mistakenly received the pieces return them to the store. Particularly because the pair of pants that belonged to the suit were part of an expensive, special order suit that I would likely be unable to replace, I agreed to wait for someone to return them. After approximately two months and several stops at the dry cleaners to ask for updates, I spoke to the manager in February that I could not wait any longer. He said he understood, that he would start the paperwork with his company, and that I should hear from them within a week with an offer of compensation. After not hearing back from them, I stopped by to request an update three to four times within the following weeks. Every time I did, I was told by the store attendant that someone would contact me (which never happened). About three weeks ago, after stopping by again, the store attendant put me on the phone with a person he indicated was the owner or the company who would be able to resolve the issue. After explaining to this gentleman once again what happened, he asked me for a description of the missed items and indicated they would search once again for them. He also said that if after one week they were unable to find it, they would call me to discuss compensation. I agreed to wait another week. A week went by and I received no calls from PURE CLEANERS. I stopped by the store two more times and the attendant told me on both occasions that he had let his boss know that I stopped by and that he would ask him to call me back. It's been almost three weeks since the last discussion with the [redacted]. As such, I feel I gave then a fair chance to resolve the situation and that I cannot wait any longer. As such, I am seeking your assistance to have this issue resolved. I am seeking $150 in compensation for the Kenneth Cole pants (current retail price per Kenneth Cole's web site) and another $1,000 for the made-to-order suit pants. Those pants are part of a special order suit which retails for approximately $1,800 to $2,000. I have looked for the same pants and was unable to locate it as the suit was an special order with top-quality, Italian-made fabric which the company that originally made it - Joseph Abboud - no longer carries. Because I will have to buy a similar value suit to replace the one that is now incomplete without the pants, I believe it is fair to ask PURE CLEANERS to pay for about half the cost.Desired Settlement: I am seeking $150 in compensation for the Kenneth Cole pants (current retail price per Kenneth Cole's web site) and another $1,000 for the made-to-order suit pants. Those pants are part of a special order suit which retails for approximately $1,800 to $2,000. I have looked for the same pants and was unable to locate it as the suit was an special order with top-quality, Italian-made fabric which the company that originally made it - Joseph Abboud - no longer carries. Because I will have to buy a similar value suit to replace the one that is now incomplete without the pants, I believe it is fair to ask PURE CLEANERS to pay for about half the cost.

Business

Response:

[redacted]

To [redacted]

We apologize for the delay in responding to the complaint ID # [redacted] we received. In response, on December **, [redacted] dropped off his clothes for dry cleaning services. He returned on December ** to pick up his order. Although it is our belief that the entire order was received, [redacted] returned to the store to inform us of the 2 missing pairs of pants.

We apologized for the oversight and proceeded to try to find the missing items.

[redacted] was patient enough and gave us a reasonable amount of time to locate the pants. Unfortunately, they were not located. Our office was instructed to contact and inform him so that we could reimburse him as per our store policy, (see below - full store policy) which is both posted at the store and printed on the back of the receipt. [redacted] noted that he has in his possession of said receipt.

“LOST ITEM POLICY”

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase. Reimbursement therein shall not exceed more than 10 times our charge for cleaning the item.

Although [redacted] did not submit proof of purchase of the items, and we are only responsible for $157, we would like to offer $250 in compensation for his inconvenience.

Sincerely,

Pure Cleaners

PURE CLEANERS

DRY CLEANING POLICY

GENERAL CONDITIONs

Here at PURE CLEANERS, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive dry cleaning knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede’s, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins. Likewise, although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, PURE CLEANERS is not responsible for any of such missing items.

According to NEW YORK STATE LAW, we cannot hold unclaimed garments for more than6 months. As such, PURE CLEANERS is not responsible for items that have not been claimed after 6 months from the time of drop off. Unclaimed garments beyond this period will be donated to charity accordingly.

PURE CLEANERS is not liable for reimbursing new items purchased by the customer to replace lost or damaged items. Our liability with respect to any lost or damaged item shall not exceed more than 10 times our charge for cleaning the item, regardless of brand or condition.

DRY CLEANING DAMAGE POLICY

Although we take the utmost care in processing each individual article, damages may inevitably occur. Our staff is trained to clean each garment with the utmost care and according to the guidelines set forth by the manufacturer as described on the labels or tags of each individual item. PURE CLEANERS is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure.

Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase and shall not exceed more than 10 times our charge for cleaning the item

LOST ITEM POLICY

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase. Reimbursement therein shall not exceed more than 10 times our charge for cleaning the item.