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Pure Cleanse Pro

PO Box 153201 Ste 1107, Tampa, Florida, United States, 33684-3201

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Pure Cleanse Pro Reviews (%countItem)

Purchased a product that was suppose to be a free trial and then was charged $89.97 Sent product back but never received the promised refund.
On 7/13/2017 upon taking a survey I was offered a free trail off Garcinia Pure Pro if I just paid the shipping. I took the offer and the product arrived. On 8/7/2017, I noticed a charge of $89.97 taken from my bank account. I called and was told that it was a membership. I said I had not signed up for a membership or future deliveries and I wanted to cancel both. I asked how to get e refund and they said send the product back, call them with the tracking number and I would get a full refund. I did just that but never received the refund. I have called them many times and they tell me to call my bank because they show it was refunded on 8/17/2017. I checked with my bank and they said no it was not and there is nothing they can do to help me. I called the company back and they finally said they would escalate to complaint. I sent the email they requested and received one back from Will saying Dear Customer,

Thank you for contacting Healthoffers Customer Support. My name is Will.
Thank you for that information,we will be escalating this issue to our higher department. We will be sending you an email/update or you can give us a call back within 24-48 hours.

Thank you.

I did not hear anything back so I began calling again. Today 11/24/2017, they told me that they issued the refund to my card so it was no longer their problem. I told them I was going to call the Revdex.com and I hung up.

Desired Outcome

I would like a full refund from this company. I sent the product back and paid the shipping at my cost. I just want the $89.97 put back in my checking account.

Pure Cleanse Pro Response

This is not our customer, and the brands/products she mentions have no relation to us whatsoever. The contact info she lists is not ours either. Please close this complaint with us and assist her in identifying the correct company that charged her.

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Address: PO Box 153201 Ste 1107, Tampa, Florida, United States, 33684-3201

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