Pure Diesel Power

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never received the order Regards, [redacted] ***

My apologies for the delay on this response, you left a customer review as well as a customer complaint, and I had responded to the review, not the complaint as I was not aware this complaint even existed until today.We apologize about the shipping error on our partI personally listened in on this call after she told me there was an issue and monitored the callYou threatened to bash us several times but did not did not offer a solution that would satisfy you (other than getting your parts at noon, which was impossible at this point), so I felt the credit back to 2nd day air shipping method was more than fair at the time of the callYou never once asked for a full shipping refundWe cannot be responsible for any mechanic fees, and if a mechanic charged you $to wait for parts, perhaps you should find another mechanicIf it helps you out, we can offer you a full shipping credit on this order, but that is the extent of the help we can offer in this situation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This order was shipped immediately as promised via shipping method requestedThe UPS tracking issued had a weather delay and customer requested a shipping creditI told him we would check with our UPS rep about a credit, but that it was not likely because it was a weather-related delayCustomer
threatened a charge back immediately if we did not credit his 2nd day air shipping to him right awayCustomer did not appear to read or comprehend email correspondence completely, as we were attempting to resolve his issueWhile we were further investigating the shipment with UPS, we discovered that the first tracking number (that showed a weather delay) was actually the wrong tracking number for his orderThe correct tracking number showed delivery on the date promised, with no weather delay indicatedWhen we let the customer know this the next day via email, he claimed he never got the package, even though UPS showed delivery to his addressWe started a UPS tracer, but UPS was unable to contact ***We also emailed and called him as well to further investigate the "missing package"My overall opinion of the situation is that Mr*** over-reacted to a situation that actually wasn't a "situation" to begin with (due to incorrect tracking being issued)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never received the order. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

My apologies for the delay on this response, you left a customer review as well as a customer complaint, and I had responded to the review, not the complaint as I was not aware this complaint even existed until today.We apologize about the shipping error on our part. I personally listened in on this...

call after she told me there was an issue and monitored the call. You threatened to bash us several times but did not did not offer a solution that would satisfy you (other than getting your parts at noon, which was impossible at this point), so I felt the credit back to 2nd day air shipping method was more than fair at the time of the call. You never once asked for a full shipping refund. We cannot be responsible for any mechanic fees, and if a mechanic charged you $300 to wait for parts, perhaps you should find another mechanic. If it helps you out, we can offer you a full shipping credit on this order, but that is the extent of the help we can offer in this situation.

Review: I ordered a part with 2nd day air, and the item has been delayed. I attempted to contact the company I ordered the part from since services paid for was not rendered and I requested a refund of the 2nd day air charges, I was met with aggression and threats from the owner who at one point threatened in an email that he would impose a $50 fee if I filled a complaint with my credit card company over the non refund of services not rendered. At this point I discontinued all communication with this company and owner as they are not using reasonable business practices.Desired Settlement: I want a refund of services not rendered and all threats to impose any fees for exercising my rights as a consumer discontinued.

Business

Response:

This order was shipped immediately as promised via shipping method requested. The UPS tracking issued had a weather delay and customer requested a shipping credit. I told him we would check with our UPS rep about a credit, but that it was not likely because it was a weather-related delay. Customer threatened a charge back immediately if we did not credit his 2nd day air shipping to him right away. Customer did not appear to read or comprehend email correspondence completely, as we were attempting to resolve his issue. While we were further investigating the shipment with UPS, we discovered that the first tracking number (that showed a weather delay) was actually the wrong tracking number for his order. The correct tracking number showed delivery on the date promised, with no weather delay indicated. When we let the customer know this the next day via email, he claimed he never got the package, even though UPS showed delivery to his address. We started a UPS tracer, but UPS was unable to contact [redacted]. We also emailed and called him as well to further investigate the "missing package". My overall opinion of the situation is that Mr. [redacted] over-reacted to a situation that actually wasn't a "situation" to begin with (due to incorrect tracking being issued).

Consumer

Response:

Review: Ordered parts from this company with next day air before noon delivery. Verified next day air before noon status with company employee. Parts were shipped incorrectly and not received on time for mechanic who was called in at noon. Complained to company and was not credited full shipping amount as requested. Their shipping error cost me over $300 in call-in time for mechanic.Desired Settlement: Requesting full shipping charges refunded and 25% refund on parts.

Business

Response:

My apologies for the delay on this response, you left a customer review as well as a customer complaint, and I had responded to the review, not the complaint as I was not aware this complaint even existed until today.We apologize about the shipping error on our part. I personally listened in on this call after she told me there was an issue and monitored the call. You threatened to bash us several times but did not did not offer a solution that would satisfy you (other than getting your parts at noon, which was impossible at this point), so I felt the credit back to 2nd day air shipping method was more than fair at the time of the call. You never once asked for a full shipping refund. We cannot be responsible for any mechanic fees, and if a mechanic charged you $300 to wait for parts, perhaps you should find another mechanic. If it helps you out, we can offer you a full shipping credit on this order, but that is the extent of the help we can offer in this situation.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,