Revdex.com: I have attached screen shots of proof that it was infact a review and the email she sent meShe was in no way at all professional nor was she professional in calling me mother when I am years old I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]
To Revdex.com,
sans-serif;">
I am writing this letter in reference of Revdex.com letter and issue concerning *** ***My business name and reputation is very important and so is that of my caring instructors
I want to start by saying most of my staff of trainers has a medical background in a very caring field of nursing,occupational therapy, physical therapy, and massage therapy They do this line of work because they want to, not because they need toThey love it like I do and that's why I chose them
*** *** signed up online under mind body This is a company out of California who takes care of our booking processShe check marked the waiver box at the time that she signed up and created her profile( no signature needed when they sign up online It is a box they check from their own PC).
She purchased classes shortly there after
She began coming to classes and she wrote nice reviews on our FACEBOOK site about our business and trainers
She was signed up for a class on one of our pilates reformer machines and also her mother She was in a car accident and we told *** not to worry we would cancel her classes as she had texted us from the hospital about her accident She returned to her classes shortly there afterWe asked her to consider waiting and she refused The instructors watched over her carefullyShe then began to cancel several appointments there after along with her mother and failing to show up for classes.
There is a hours cancelation policy on all classesThey are always welcome to sign up the day of class *** had preregistered for several classes This disallows others to sign up for reformer pilates spots as it appears the spots are spoken for They were canceling just prior to classes sometimes with in minutesWe allowed a few occasions of this and then we had to put an end to this habit they were appearing to make use of regularly Our waiver online clearly states that there is a cancellation policy
The box was checked as she sign up Whether she chose to read this or not was her decision
With only pilates Reformer machines we need to be able to sell each spot per class This effected the trainers pay and also our small studio We are a small private facilityWe work with small groups to make women feel more comfortable in there workout environment We have sq feet We do ballet, yoga, and reformer pilatesAllowing no more than per class
Also, I was never informed that there was an issue, nor were my instructors until she posted a nasty picture and paragraph on FacebookI caught glimps of this and tried quickly to remove it.
If she would have contacted me personally I would have found a way to resolve this matter the best I could She chose to Facebook message with me and she let me know it couldn't be fixed.
I had a copy of waiver at studio waiting for her as she stated she would be in to get itShe never arrived
I am sad that a client is not happy On mind body you can clearly see our reviewsAnd we always try to do out bestIf I can be of further help please let me know.
I do not feel as though she should have a refund Her continual cancellations and inappropriate behaviorsHave caused us time,money, and heartache (of a business I ,(and my staff )love and enjoy sharing with others)
Attached you will find documents that I feel will help you Thanks so much for your time,
*** ***
PURE EARTH PILATES.
& staff.
Also please feel free to visit our Facebook
Pureearthpilates *** ***
Website
***
Mindbody site w/ reviews.
Receiving out of
I have messages from *** on Facebook ( not a review as she states) that I am more than willing to share as they reference her comments It will show that I was polite and professional I tried to get her to calm down and discuss the matter in an adult mannerNever did anyone harass or talk about a client in a rude wayOur job is to build women up not hurt them
In Health,
*** ***
PURE EARTH PILATES
& Staff
Reviews
Revdex.com:
I have attached screen shots of proof that it was infact a review and the email she sent meShe was in no way at all professional nor was she professional in calling me mother when I am years old.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
Regards,
*** ***
Revdex.com: I have attached screen shots of proof that it was infact a review and the email she sent meShe was in no way at all professional nor was she professional in calling me mother when I am years old I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]
To Revdex.com,
sans-serif;">
I am writing this letter in reference of Revdex.com letter and issue concerning *** ***My business name and reputation is very important and so is that of my caring instructors
I want to start by saying most of my staff of trainers has a medical background in a very caring field of nursing,occupational therapy, physical therapy, and massage therapy They do this line of work because they want to, not because they need toThey love it like I do and that's why I chose them
*** *** signed up online under mind body This is a company out of California who takes care of our booking processShe check marked the waiver box at the time that she signed up and created her profile( no signature needed when they sign up online It is a box they check from their own PC).
She purchased classes shortly there after
She began coming to classes and she wrote nice reviews on our FACEBOOK site about our business and trainers
She was signed up for a class on one of our pilates reformer machines and also her mother She was in a car accident and we told *** not to worry we would cancel her classes as she had texted us from the hospital about her accident She returned to her classes shortly there afterWe asked her to consider waiting and she refused The instructors watched over her carefullyShe then began to cancel several appointments there after along with her mother and failing to show up for classes.
There is a hours cancelation policy on all classesThey are always welcome to sign up the day of class *** had preregistered for several classes This disallows others to sign up for reformer pilates spots as it appears the spots are spoken for They were canceling just prior to classes sometimes with in minutesWe allowed a few occasions of this and then we had to put an end to this habit they were appearing to make use of regularly Our waiver online clearly states that there is a cancellation policy
The box was checked as she sign up Whether she chose to read this or not was her decision
With only pilates Reformer machines we need to be able to sell each spot per class This effected the trainers pay and also our small studio We are a small private facilityWe work with small groups to make women feel more comfortable in there workout environment We have sq feet We do ballet, yoga, and reformer pilatesAllowing no more than per class
Also, I was never informed that there was an issue, nor were my instructors until she posted a nasty picture and paragraph on FacebookI caught glimps of this and tried quickly to remove it.
If she would have contacted me personally I would have found a way to resolve this matter the best I could She chose to Facebook message with me and she let me know it couldn't be fixed.
I had a copy of waiver at studio waiting for her as she stated she would be in to get itShe never arrived
I am sad that a client is not happy On mind body you can clearly see our reviewsAnd we always try to do out bestIf I can be of further help please let me know.
I do not feel as though she should have a refund Her continual cancellations and inappropriate behaviorsHave caused us time,money, and heartache (of a business I ,(and my staff )love and enjoy sharing with others)
Attached you will find documents that I feel will help you Thanks so much for your time,
*** ***
PURE EARTH PILATES.
& staff.
Also please feel free to visit our Facebook
Pureearthpilates *** ***
Website
***
Mindbody site w/ reviews.
Receiving out of
I have messages from *** on Facebook ( not a review as she states) that I am more than willing to share as they reference her comments It will show that I was polite and professional I tried to get her to calm down and discuss the matter in an adult mannerNever did anyone harass or talk about a client in a rude wayOur job is to build women up not hurt them
In Health,
*** ***
PURE EARTH PILATES
& Staff
Reviews
Revdex.com:
I have attached screen shots of proof that it was infact a review and the email she sent meShe was in no way at all professional nor was she professional in calling me mother when I am years old.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
Regards,
*** ***