Pure Fitness - El Cajon

Customer [redacted] # [redacted] requested a month hold on 05/21/ Per the agreement any changes made to the account require a day notice As a courtesy we waived her day notice for this hold request and her last debit was on 05/15/ Her payment declined on that day therefore the balance increased from $to $($returned fee is added to the dues) ***'s payment approved on 05/17/in the amount of $ Her hold went into affect on 06/15/and ended on 11/15/ [redacted] then came in on 1/12/and terminated her account Per the agreement there is a day notice so her last debit should have been 01/15/As a courtesy we waived her day notice once again and she was not billed past 12/15/

The hold request is for 6 months: June, July, August, September, October and November. The date must have been entered incorrectly because 12/15/13 should have been the date written on the sheet. 
 I apologize for the mistake however when an account is cancelled a 30 day notice is required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response is incorrect.  Their own "Hold Request Form" which is attached shows that the next debit is on January 15, 2014 at $43.  There wasn't anything that they waived.  They still owe me $106.
Regards,
[redacted]

Customer [redacted] requested a 6 month hold on 05/21/13.  Per the agreement any changes made to the account require a 30 day notice.  As a courtesy we waived her 30 day  notice for this hold...

request and her last debit was on 05/15/14.  Her payment declined on that day therefore the balance increased from $43 to $63 ($20 returned fee is added to the dues).  [redacted]'s payment approved on 05/17/13 in the amount of $63.  Her hold went into affect on 06/15/13 and ended on 11/15/13. [redacted] then came in on 1/12/14 and terminated her account.  Per the agreement there is a 30 day notice so her last debit should have been 01/15/14. As a courtesy we waived her 30 day notice once again and she was not billed past 12/15/13.

Review: I have been a member of this gym for several years. In December of 2012, I got married and moved from El Cajon to Rancho Bernardo. I tried for several months to continue to go to the gym but it was just too far for me. So, in May of 2013, I had them freeze my membership for six months. I really didn't want to cancel my membership as I really liked this gym. The documentation I received for freezing my membership was from May 15, 2013 to January 15, 2014. In December 2013, Pure Fitness withdrew my membership fee. On January 12, 2014, I sent them a certified letter to cancel my members and to get reimbursed for the money that was not authorized to be removed from my account. They have ignored my request for reimbursement. On February 3, 2014, I sent a letter to their corporate office and provided them with a copy of the certified letter I sent to the El Cajon branch. I have not received any response from them either. I have now discovered that they took an additional $63.00 out of my account on May 21, 2013 after I had my account frozen on May 15, 2013.Desired Settlement: I would like a refund of the unauthorized withdrawal on my account totaling $106.00.

Business

Response:

Customer [redacted] requested a 6 month hold on 05/21/13. Per the agreement any changes made to the account require a 30 day notice. As a courtesy we waived her 30 day notice for this hold request and her last debit was on 05/15/14. Her payment declined on that day therefore the balance increased from $43 to $63 ($20 returned fee is added to the dues). [redacted]'s payment approved on 05/17/13 in the amount of $63. Her hold went into affect on 06/15/13 and ended on 11/15/13. [redacted] then came in on 1/12/14 and terminated her account. Per the agreement there is a 30 day notice so her last debit should have been 01/15/14. As a courtesy we waived her 30 day notice once again and she was not billed past 12/15/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their response is incorrect. Their own "Hold Request Form" which is attached shows that the next debit is on January 15, 2014 at $43. There wasn't anything that they waived. They still owe me $106.

Regards,

Business

Response:

The hold request is for 6 months: June, July, August, September, October and November. The date must have been entered incorrectly because 12/15/13 should have been the date written on the sheet.

I apologize for the mistake however when an account is cancelled a 30 day notice is required.