Pure Life Science, LLC

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint This customer placed an order for the products Garcinia on June26, The customer paid shipping fees at this time for a day supply of the products Garcinia and receiving a day trial period At the time of the purchase, the customer agreed to the Terms and Conditions of the trial; which states that if their account is not cancelled within the first days, the customer would be charged for the price of the product; the customer received during her trial period timeframe and will also be enrolled into a monthly auto ship We have implemented on our website that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditionOnce the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed The website always offers the terms and conditions available for the consumer, the product details and the customer support informationOur company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer On July 11, this customer was charged for the Garcinia product and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account As required by the merchant, they have provided their customer service contact information including both their telephone numbers and emails, which are listed directly on the websites and product’s labelsBoth services for customer communication are provided hour for the purpose to make account adjustments and updates When Barbara contacted the merchant to cancel her account on July 15, 2015, the customer service department implemented that no additional charges would be applied to her as requested According to the customer account, you were issued a refund on July 15, in the amount of $for product Garcinia We hope this will satisfy her concerns as well abide by our policies

To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide you with a satisfactory customer experience After reviewing the customer account; we have issued the customer a total refund in the amount of $164.78; for both products to card number ending in MasterCard *** A refund for Garcinia was issued to the customer in the amount of $on June 26, There was a refund for the product Cleanse in the amount of $on June 26, Unfortunately, we’ve been unable to issue any additional refunds due to our day return policy, as to your account has pass the allotted time to be issued a refund for the product return The customer total refund issued from the company is $164.78on June 26, Refunds are made to the source of the original payment, and processing generally takes to business days We hope this will satisfy her concerns as well abide by our policies

Complaint: [redacted] I am rejecting this response because: I have not received refund and their was no mention of day trialI know how to read!! I would not have agreed otherwise Sincerely, Anna [redacted] T [redacted]

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint [redacted] places her order for the product Garciniaon August 16, The customer paid shipping fees at this time for a day supply of the product Garciniaand receiving a day trial period The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays On September 8, this customer was charged for the Garciniaproduct; and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account When [redacted] contacted the Customer Service support about cancelling her account, per her request on November 30, 2015, the customer service department implemented that no additional charges would be applied to her account as requested and cancelled his account Per the conversation with the customer support team member [redacted] proceeded to curse out the support agent, the agent then issued a refund for the last charge in the amount of $86.94, issued on November 30, (11/30/01:32pm - Refunded - $Trans-ID: [redacted] )I then issued the charge for October, the refund was in the amount of $;( 11/30/ 03:59pm - Refunded - $Trans-ID: [redacted] ) Refunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account Unfortunately, as per our company policy, we have a strict day refund policyWe are only able to issue refund(s) for the latest charge on the account that occurred within the last days We hope this will satisfy her concerns as well abide by our policies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Terry C***

To Whom It May Concern:
We are disappointed that this customer is unhappy
with
her experience with our company and we are diligently working towards a
resolution regarding this complaint
This customer placed an order for the products Garcinia
on June 29, The customer paid shipping fees at this time for a day
supply of the products Garcinia and receiving a day trial period
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first days, the customer would be charged for the
price of the product; the customer received during her trial period time frame
and will also be enrolled into a monthly auto ship
We have implemented on our website that the
consumer must confirm the order that indicate they have read through the terms
and conditions of our companies polices and agree to these terms and condition
The website always offers the terms and conditions
available for the consumer, the product details and the customer support
informationOur company policy is to ensure that we advertise our customer
support information on all aspects to ensure that it is convenient for the
consumer
On July 14,
this customer was charged for the Garcinia product and by doing do the
customer was registered as an auto delivery customer. Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labelsBoth services for customer communication are provided hour for the
purpose to make account adjustments and updates
When Terry contacted the merchant to cancel her account
on August 9, 2015, the customer service department implemented that no
additional charges would be applied to her as requested
When
Terry called into the support center on August 9, 2015; she requested to be
cancelled and refunded for the productOur agents then offered the customer a 50-60%
discount towards their orderThe customer however refused the price reduction
After review the
customer account we have issued you the customer a refund on August 28, in
the amount of $86.94, for the product Garcinia on the August charge
Unfortunately there will be no additional refund issued to
this customer due to our day return policyAccording to our records the
customer has pass the allotted time frame
Refunds are made to the source of the
original payment, and processing generally takes to business days
We hope this will satisfy her concerns as well
abide by our policies

To Whom It May Concern:
We are disappointed that this customer is
unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint
This customer placed an order for the products Garcinia
Cambogia and Mango Cleanse on May 10, The customer paid shipping
fees at this time for a day supply of the products Garcinia Cambogia
and Mango Cleanse and receiving a day trial period
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first days, the customer would be charged for the
price of the product; the customer received during her trial period timeframe and
will also be enrolled into a monthly auto ship
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
conditionOnce the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed
The website
always offers the terms and conditions available for the consumer, the product
details and the customer support informationOur company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer
On May 25,
this customer was charged for the product Garcinia Cambogia and on
May 26, there was a charge for product Mango Cleanse; and by doing do the
customer was registered as an auto delivery customer. Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labelsBoth services for customer communication are provided hour for the
purpose to make account adjustments and updates
When Anna contacted the merchant to cancel his account
on June 17, the customer service department implemented that no additional
charges would be applied to his as requested
After reviewing
the customer account and the notes, we have deicide to issue a refund on the
last charge on each product
On
product Garcinia
Cambogia a refund was issued in the amount of $on June 26, 2015, and on product Mango Cleanse a refund was
issued in the amount of $on
June 26,
Refunds are made to the source of the
original payment, and processing generally takes to business days.
We hope this will satisfy her concerns as well
abide by our policies

To Whom It May Concern:
We are disappointed that this customer is unhappy
with
her experience with our company and we are diligently working towards a
resolution regarding this complaint
This customer placed an order for the products Garcinia
and Cleanse on July 13, The customer paid shipping fees at this time for
a day supply of the products Garcinia and Cleanse and receiving a day
trial period
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first days, the customer would be charged for the
price of the product; the customer received during her trial period time-frame and will also be enrolled into a monthly auto ship
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
conditionOnce the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed
The website
always offers the terms and conditions available for the consumer, the product
details and the customer support informationOur company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer
On July 28,
this customer was charged for the Garcinia product and on July 29,
charged for Cleanse product and by doing do the customer was registered as an
auto delivery customer. Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labelsBoth services for customer communication are provided hour for the
purpose to make account adjustments and updates
When Tara contacted the merchant to cancel her account
on August 7, 2015, the customer service department implemented that no
additional charges would be applied to her as requested
After looking over the customer’s account,
we have issued the customer a 65% discount on the products in question
On the product Cleanse we issued a refund to
the customer in the amount of $
on August 7,
The product Garcinia we issued a
refund to the customer in the amount of $
on August 7,
In regards to return the product, please
keep the products as a courtesy for the miscommunication regarding the charges that you have incurred
We hope this will satisfy her concerns as well
abide by our policies

To
Whom It May Concern:
 
Thank
you for contacting us, and we are sorry we have not been able to provide you
with a satisfactory customer experience.
After reviewing
the customer account; we have issued the customer a total refund in the amount
of $164.78; for both products to
card number ending in MasterCard [redacted].
A refund
for
Garcinia was issued to the customer in the amount of $86.94 on June 26, 2015.
There was a refund for the product Cleanse in the
amount of $77.84 on June 26, 2015.
Unfortunately,
we’ve been unable to issue any additional refunds due to our
30 day return policy, as to your account has pass the allotted time to be
issued a refund for the product return.
The customer total refund issued from the company
is $164.78on June 26, 2015.
Refunds
are made to the source of the original payment, and processing generally takes
4 to 5 business days. 
We hope this will satisfy her concerns as well
abide by our policies.

Complaint: [redacted]
I am rejecting this response because:
I have not received refund and their was no mention of 15 day trial. I know how to read!! I would not have agreed otherwise.
Sincerely,
Anna [redacted]

To Whom It May Concern:
We are disappointed that this customer is unhappy
with...

her experience with our company and we are diligently working towards a
resolution regarding this complaint.
[redacted] places her order for the product Garciniaon August 16,
2015. The customer paid shipping fees at this time for a 30 day supply of the
product Garciniaand receiving a
14 day trial period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price. Customers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.
The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer
service center is available 24-7 including holidays.
On September 8, 2015 this customer was charged for
the Garciniaproduct; and by
doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account.
When [redacted] contacted the Customer Service support
about cancelling her account, per her request on November 30, 2015, the
customer service department implemented that no additional charges would be
applied to her account as requested and cancelled his account.
Per
the conversation with the customer support team member [redacted] proceeded to curse
out the support agent, the agent then issued a refund for the last charge in
the amount of $86.94, issued on November 30, 2015. (11/30/2015 01:32pm - Refunded -
$86.94 Trans-ID: [redacted]). I then issued the charge for October, the refund was
in the amount of $86.94 ;( 11/30/2015
03:59pm - Refunded - $86.94 Trans-ID: [redacted]).
 Refunds are made to the source of the original
payment, and processing generally takes 4 to 5 business days. Please contact
your bank or credit card company directly to inquire as to when you can expect
this refund to show up in your account.
Unfortunately, as per our company policy, we have a strict 30 day refund
policy. We are only able to issue refund(s) for the latest charge on the
account that occurred within the last 30 days.
We hope this will satisfy her concerns as well
abide by our policies.

To Whom It May Concern:
We are disappointed that this customer is...

unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint.
This customer placed an order for the products Garcinia
on June26, 2015. The customer paid shipping fees at this time for a 30 day
supply of the products Garcinia and receiving a 15 day trial period.
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first 15 days, the customer would be charged for the
price of the product; the customer received during her trial period timeframe
and will also be enrolled into a monthly auto ship.
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
condition. Once the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed.
 The website
always offers the terms and conditions available for the consumer, the product
details and the customer support information. Our company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer.
 On July 11,
2015 this customer was charged for the Garcinia product and by doing do the
customer was registered as an auto delivery customer.  Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account.
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labels. Both services for customer communication are provided 24 hour for the
purpose to make account adjustments and updates.
When Barbara contacted the merchant to cancel her account
on July 15, 2015, the customer service department implemented that no
additional charges would be applied to her as requested.  
According
to the customer account, you were issued a refund on July 15, 2015 in the
amount of $86.94 for product Garcinia.
 
 
We hope this will satisfy her concerns as well
abide by our policies.

To Whom It May Concern:
We are disappointed that this customer is...

unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint.
This customer placed an order for the products Garcinia
and Cleanse on May 23, 2015. The customer paid shipping fees at this time for a
30 day supply of the products Garcinia and Cleanse and receiving a 15 day trial
period.
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first 15 days, the customer would be charged for the
price of the product; the customer received during her trial period timeframe
and will also be enrolled into a monthly auto ship.
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
condition. Once the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed.
 The website
always offers the terms and conditions available for the consumer, the product
details and the customer support information. Our company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer.
 On June 7,
2015 this customer was charged for the Garicina product and on June 8, 2015
charged for Cleanse product and by doing do the customer was registered as an
auto delivery customer.  Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account.
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labels. Both services for customer communication are provided 24 hour for the
purpose to make account adjustments and updates.
When Betty contacted the merchant to cancel her account
on June 10, 2015, the customer service department implemented that no
additional charges would be applied to her as requested.  
 
According
to the customer account, the customer requested to cancel account and receive a
refund for the product. Per our company policy we do not accept open product.
Due to the customer’s complaint by not being satisfied we have issued a 50%
refund on both products.
 
For
product Garcinia
we issued a refund in the amount of $43.47
on June 29, 2015, we also issued a refund for product Cleanse in the amount of $38.92; on June 29, 2015.
 
Refunds are made to the source of the
original payment, and processing generally takes 4 to 5 business days. 
 
We hope this will satisfy her concerns as well
abide by our policies.