Pure Medical Spa

I am emtionally distraught over spending a very large amount of money with NO results from the services provided. I went to this spa seekng to improve my body. I was promised I would get fantastic results. I went through a series and varity of services ALL with NO results. each time I would go to complain they talked me into another service saying that one was needed in addtion to what I had already had in order to gain the desired results. Of course adding to additional costs. I was so desperate to gain results that I admit I feel for their BS and went through with the additional services still with NO results,, they even admitted that they were NOT sucessful and even re-did some procedures at no cost,, but that didn't work either,, so again, they said I had to have these other servies to see the result so I went through with it. I am EXTREMLY EMTIONALLY DISTRAUGHT AND FINANCIALLY this has caused me tremondous stress. I asked for a refund and they said that is not in the policy. Now they will not even take my calls as I said I was going to seek legal advise. Again I am so emtionally distraught that this is making me sick to my stomach to think I spent the amount of hard earned money to get "absolutley nothing" no results for all that money spent. They did nothing but try and sweet talk you,, it was always.. oh baby,, we got your interest at heart,, oh sweetie,, I got your body in my hands, I'm gonna make this work,, all this baby , sweetie talk is done right degrading. I even expressed that I did not want talked to that way as it insulting my intellegence.. I am a grown woman,,not a child!! all they ever did was convince me to spend more money promising results if I did the next treatment in additon to the ones already given.. Again, NO results. I want a refund of money. I thank you for your time and consideration in this matter.Desired SettlementOf course my preference would be a full refund which would amount to $7,200,,, however I would consider $5,000 as a settlement.Business Response We have gone above and beyond to provide services to attempt to satisfy this client and meet her needs. We have performed additional spa services at no charge to client as well as offer discounted pricing on new services as they were available. Despite knowledge of our no refund policy, client continued to purchase treatments from Pure Medical. Purchase agreements detailing refund policy were signed by client with each transaction. Visual and objective measurements were taken for treatments to document progress and treatment outcome. While client satisfaction is the ultimate goal, is is difficult to anticipate personal expectations. As with any procedure on the human body, and especially with aesthetic services, there is no guarantee outcome will satisfy personal expectations. As a medical spa, we have services designed to correct or enhance aesthetic appearance, many of which have been FDA cleared, but none that guarantee client personal satisfaction. We were advised to limit contact with client as she was threatening slander of Pure Medical Spa and had been harassing staff members directly, as documented in multiple voice mails. Consumer Response I already stated that they had to re-do certain procedures due to lack of any results,, as well I did NOT sign a form at each treatment,, and it was never discussed that they had a no refund policy until I requested a refund. And yes I left messages, some not so nice,,because they would not respond to me.. they just kept ignoring my messages,, all I said was that I thought they were rude and unprofessional and not sure how they can sleep at night knowing how distraut I am about the money I wasted. I would like you to communicate with them again and try to get a reasonable settlement from them on my behalf. I am sick to my stomach over spending the amount of money I did not to see any results!!! Please please help me recover at least some of my money!! Thanks so much for any assistance you can offer.Final Business Response Purchase agreements are on file for this client, starting with first purchase on 9/30/13, and correspond to payments made on services. Purchase agreements are signed with each payment, not for each individual treatments. Client has purchased multiple treatments for face and body services. Client has repeatedly asked for refunds (documented in client record starting 11/29/14), and reminded of no refund policy (11/29/14, 12/17/14) as documented in discussions with client. Client continued to purchase and receive services with Pure Medical spa (last received 5/8/14).Client was well informed that there is no guarantee on services. Client came in for follow-up on 7/28/14. Objective measurements revealed 1.5 inch improvement on abdominal measurement, at which point the client stated that measurements meant nothing and she "was going to stand on the corner and picket" until she received a refund. Client was not cooperative at follow up and threatened legal action.Although we make every attempt to achieve client satisfaction, it is difficult to uphold personal expectations. We have attempted to treat client with utmost respect and consideration to her frustrations. We have documented discussions regarding realistic expectations for treatments and client chose to pursue additional treatments.Client has verbally attacked multiple staff members(in front of other clients) voicing her dissatisfaction. We have gone to great lengths to achieve resolution for this client. Providing aesthetic solutions is our objective and we make every effort to provide a positive experience for thousands of clients. Threats against the spa or staff members are taken seriously. Consumer Response I want this business on record of being a rip-off. This is so Wrong,, things did not go the way they responded back,,and it seems my hands are tied,, I can not beging to express how sick to my stomach I am,,, THEY did NOT act as they claim and now I'm being punished,, they DID verbally guarantee results!!!!!!!!!!

I placed a deposit on services and received a portion. Business claims no refund policy but will not produce signed documents proving such policy.I placed a $1000 deposit on products from this business several years ago. Purchase date is unknown at this time. I received approximately $500 worth of services and was not completely satisfied with results so was uncomfortable with additional treatments. Twice I returned and was given appointments for services I did not quite understand because I was told there was a no refund policy. I cancelled both due to discomfort with the cost and uncertainty of results. Beginning in January of this year, I contacted the company asking to be given copies of the agreement that I signed stating there was a no refund policy. I spoke with [redacted] on January 26, 2015 and she assumed me she would scan and email those documents. I never received them. Since that time I have called the business and left numerous messages for [redacted] to please return my phone call. I went to the business's in March and asked to see her. I was told she was not available and again left a message for her to contact me. I was also told that no one in the practice could help me but her. Last Friday May 22, 2015, I sent a detailed e mail to their customer care email address again requesting help with this issue. I received a generic email response but have not been personally contacted by anyone.Desired SettlementI would like a refund or pure med spa to produce documents I signed acknowledging their no refund policy.Business Response On Dec 20, 2012 patient purchased [redacted]. Client received[redacted]. The financial transaction record is no longer available, as company was under different medical director, management and credit processing system in 2012. I spoke with client in January 2015 and offered treatment or consultation for use of filler balance, as policy for purchases currently offers in house credit and/or exchange but no cash refunds. I attempted to locate purchase agreement from scanned files but was advised previous director retained financial records. We are happy to offer an alternative service or product for the 2012 transaction.

Pure Med Spa sells treatments which are ineffective. They have deceptive advertising, and they are very unresponsive when you try to reach them. I have several complaints against Pure Med Spa. First, I was interested in a service they offered called Fat Cavitation, which, according to their sales staff and website, "converts fat cells into liquid which can then be naturally drained by the body's own natural filtration system." I had a consultation before signing up for the service and was told that the area in question, my inner thighs, could easily lose the desired amount in 3 to 6 treatments and that I should begin to see results after the first treatment. After 3 treatments there was no change, and another technician told me it could take 10 to 12 treatments. After 5 treatments with no change, I was told it could take 18-20 treatments to achieve results. On the 5th treatment I complained of extreme burning on one thigh, but was told that happened sometimes. When I got home, I found four large burn blisters on my thigh. I called the office and was told that there had been a faulty paddle, but it had been replaced. There was no apology for the burns I received. I told them I wished to discontinue treatments and received a credit for the unused treatment in the series. I asked what could be done about the fat that had not disappeared on my inner thighs, and this time I was told to try [redacted]. I received one side free and paid $350 for the other leg. I went through the treatment, but the technician couldn't get the machine to stay in place. What's more she didn't do the proper area. They performed the treatment again and said I should see results within 8 weeks. It has now been 3 months, and there is no change. Moreover, when I mentioned that I had previously tried the Fat Cavitation, I was then told that it was more of a cleansing treatment that would not really remove fat. That is the opposite of what their advertising states! Concurrently, I was trying their treatment for stretch marks. I was in the process of having my behind treated and asked the technician about some small stretch marks on my sides. She said they could easily be treated, so I purchased a package of three treatments for them through [redacted]. When I returned to use the treatments, a different technician told me that the areas on my sides wouldn't benefit from the treatment and that I should simply convert the money I spent on the treatments into a credit to have other services performed at the salon. I've explained repeatedly that I don't want other treatments, just a refund. Almost 5 months later, I still haven't gotten my money back. This company provides deceptive advertising, won't return clients calls or emails (I am still waiting to hear back from the manager about my refund), and has technicians who all have different answers about what treatments can do and how many are required. I don't want anything more to do with them and simply want the money I have spent there on ineffective treatments refunded. In addition, I want a refund on the [redacted] treatments I never received. I still have packages that I have purchased with them for 2 [redacted] appointments on my posterior, one [redacted] treatment, and one facial. I am so disgusted with their business practices that at this point I simply want the unused appointments refunded. I have tried multiple times to contact them by email and phone and have received no response.Desired SettlementI would like a refund of $839.10. This covers the $129 for the three [redacted] that I bought but was unable to use, $86 for the two unused [redacted] appointments on file, $59.60 for the unused [redacted] appointment on file, $49.50 for the unused facial on file, $165 for the 5 fat cavitation sessions that were not as advertised, as well as the $350 for the [redacted] that was not as advertised. Business Response We would like to resolve this matter with the client and maintain a positive relationship. On 6/17/14 I with the client regarding dissatisfaction with overall experience and reiterated that we could meet to set up a mutual agreement. With regards to differing opinions among providers, our experienced esthetitions and staff may have preferred treatment modalities based on their training and expertise, and there is a range of outcome expected for all services but individual results may vary. In speaking with the client, she referred to our website and staff providing misleading information in regards to the procedure. In reviewing website and client records, the information is accurate and thorough, providing explanation of how the ultrasounds liquifies the contents of the fat cells, is performed in a series of treatment (ranging 6-12) and specific instructions for the procedure. We have seen great results from treatment and share that enthusiasm. On 8/23/13 the client sent an email and was contacted by staff regarding her concerns with the fat cavitation procedure, and her negative experience with staff. Management acknowledged concerns, was given spa credit for monies spent ($149) and noted that "she appreciates the call, the care and is satisfied with our compromise". At that point the client used credits for facials and moisturizer on 1/15/14. Moisturizer was exchanged for SPF moisturizer two days later without question. Client had purchased additional services through online deal sites for chemical peels, [redacted] therapy and microdermabrasions at rates discounted over 50%. She has attended our free events for trials of popular treatments, including [redacted], and received a free fat freeze [redacted] treatment. Client purchased a treatment for the other thigh at $350. Pictures were taken before treatment but the client is not willing to come in for follow up for comparison. The technition had difficulty placing initial [redacted] treatment on 2/7/14 and a message was left with client to retreat at no cost due at her inconvenience. Inner thighs were treated on 3/5/14. Client has never received [redacted] as mentioned in the complaint. When speaking with the client, I offered to schedule a follow up visit (3 months post treatment is the usual time frame) and free treatment using the [redacted]-- a heat based ultrasound modality. The client declined. On 6/3/14 client called regarding the [redacted] scar package purchased. When treatments are purchased through a deal website, we can offer an alternative treatment but the purchase resolution is through a third party, as the $129 voucher was not redeemed at our spa. Call was returned 6/4/14 (did not leave voice mail on family an answering machine) and sent email to see how best to assist. On 6/14/14 (Friday afternoon) client called to request refund regarding the [redacted] purchase. The services purchased through a deal website are paid online, separate from Pure Medical Spa and are subject to their own expiration dates, rules, exchange and refund policies. We encourage our clients to purchase directly through our company using the same promotional price. We responded via email on 6/16/14 and followed up with phone call on 6/17/14. We understand that the client is not satisfied with her treatments and want to resolve with a follow up visit to settle the issues. Her satisfaction is important to us. Although everyone is different, we want to help the client achieve desired results. Consumer Response I spoke with the representative from the company. Her solution was for me to come in, yet again, to discuss more treatments. Since I have already wasted a large amount of my time on ineffective treatments, I do not wish to return. I was mistaken in my initial complaint when I write I had [redacted]. It was [redacted]. I apologize for the error.The credit of $149 for the ineffective fat cavitation treatment was for the treatments that I had paid for and not yet received. I was never refunded for all of the treatments I had already received that did not work. In addition, the number of treatments quoted above as being necessary, 6-12, was not what I was quoted when I went in to find out about the treatment initially. In my consultation I was told I would require only 3-6 treatments based on the area being treated. The fact that I was burned by the paddles was never addressed.As for the addition of a sunscreen I was given after purchasing a moisturizer, the woman performing the facial recommended a moisturizer and since I needed to use up the credit from the fat cavitation, I agreed. I told her I only used moisturizer with added SPF. She proceeded to sell me a moisturizer without it, which I noticed when I got home. They gave me an additional sunscreen when I pointed this out, but I wasn't happy since I prefer to use as few products as possible and their solution was to give me another product to use when I had wanted an all-in-one.After dealing with [redacted] since February regarding a refund on a package I purchased, I explained to them that I was having to go through the Revdex.com with Pure Med because of the number of problems I've encountered. Based on that, they finally agreed to refund my money and have promised to send me a check for $129. I would like that amount subtracted from the amount I am requesting from Pure Med Spa.If they insist I come back in so that they can take an after photo to show their treatment didn't work, I can do that. I do not, however, want additional treatments. I feel I have wasted enough time in their offices. I would simply like the rest of my money refunded. Final Business Response We appreciate the willingness the customer has given to resolve this matter. It is our goal to have satisfied clients. For treatments received, we are unable to issue a refund due to conditions of signed purchase agreement but we would love to offer $350 credit towards any services as a gesture of commitment to our customer. As a medical spa, our measurements of treatments are individual and subjective. Expectations and results vary greatly from person to person, but we will work to achieve desired results for the client.

A refund of $2275 was promised in Jan. 2016 and to day only $1600 has been received and that was after 4 months of continually contacting the company.Original purchase 12.17.2015. for $2,275. At time of purchase I clarified that this would NOT be added to my credit account and would be an exchange for other service not taken. I was told yes, even though I was still asked to sign a paper saying it was charged. In Jan 2017 I noticed there was a charge put through, immediately contacted them and was told I would get a full credit. and it could take up to 2 months. After repeated contacts I finally realized that I needed to start tracking this. Feb I sat down with [redacted] who assured em the credit would go through, I did not want to complete the service until I had assurances that the credit would be completed. I was told April 15 2016 that there had been a problem with the transfer of credit going to [redacted] and that is why the credit wasn't placed yet. But it finally went through and I now had to wait another 2 months- I was told this by [redacted]. As this is going on the $ amount is accruing almost 27% in interest each month. As of May 8 there was still no credit so- May 8, May 16, May 19, left vm asking for return call because no credit- calls not returned. May 24 a credit for $1600 was put through and I left a vm requesting the remaining. June 5 I left another vm- they are never available to pick up the phone. Again no return calls. June 8 my dog was attacked and I spent several weeks focusing on that. June 13- left msg for [redacted] because [redacted] was too busy to call me that day, june 20 left vm. June 21 [redacted] called me and said she told me in feb I would get $1,666.xx back. Which is not the case AND I would have written that down since it is not a refund of the full amount. She admitting they still need to put through at a minimum the $66.XX AND committed to sending me a full breakdown of my account before the end of the week. I also said that at this point I am not willing to accept anything less to the full amount due to my time and attention and all of the interest that has been accruing. To date I have NOT received an email from her with any information. June 27 I contacted [redacted] requesting the info again and had to leave a msg for [redacted]. July 7, July 10 left messages and again- no return calls. I have contacted my attorney who advised me that because the $ amount is just over $600 doesn't make sense to get an attorney involved. Please let me know what you can do to help. I am so unhappy about this and don't know where else to go. Thank youDesired SettlementRefund the remainder of the original price.

I was NOT given a copy of the paperwork that I signed at this place and went in with a different agenda, to have something less complex and less invasive, but I felt railroaded into treatment for $5500.00 worth of lipo. Yes, I signed the form for running my credit to see how much I could qualify for as "[redacted]" said 18 months interest free very affordable! (my credit up until this point is excellent)and before I knew it I had signed for a procedure, and been charged the full amount before I even met the "Doctor". Apparently that would come the day before or day of procedure, as she comes up from Fayetteville on weekends to do this. Dr[redacted] is an OB/GYN by trade. This all started on 2/12 and by the morning of 2/14 I left a message on [redacted] personal line to cancel. Repeated calls to the Spa to ensure she got the message thereafter, were voicemail. It is and has been very difficult getting hold of anyone there on the phone. They almost never return phone calls. I've even tried other ways to speak with someone like, going through the appointment section, customer service section, goes to voicemail to leave a message, then they don't call back. I went down to the Spa personally on 3/1 and demanded to speak, with the business manager. "[redacted]" finally came out and through discussion said that it was in hand, but what she actually said was that they were looking into . Subsequent attempts to contact PureMED Spa has been impossible.Desired SettlementFor this transaction to be voided as no treatment took place and wiped off my credit.Business Response The patient - who uses an alias for this complaint - presented to the spa on 2/12/15 to consult for body contouring treatments. She purchased and scheduled a procedure and paid through a third party credit company. This process is quite common and is indeed the purpose of the consultation - to determine which procedures the patient may be best suited for. Several days after her purchase the patient called demanding a refund. At that time, copies of the signed purchase agreement, credit terms and copies of identification were faxed to the patient. She was called to ensure receipt of the documents. At this time she was advised that with a third party credit purchase we would need to review the case and this process would take your time - we wanted to work with her. The client threatened to escalate the issue if her problem was not resolved immediately. The patient came into the spa demanding to speak with a manager. Her chart was reviewed and we found that the patient had previously demanded a refund from[redacted] for spa services-- although she did not recall that incident. Also, although she acknowledged it was her signature on the purchase agreement and receipt, she took no responsibility for entering into a contract and blamed her personal decision on the staff, the spa and the surgeon. She was advised that we were working towards resolution but it was complicated by the fact that she had closed her account and denied the charges. After this incident, a business meeting was held and it was determined that due to threats of slander on the physician and spa the client was deemed ineligible for any services or procedures. She would be discharged as a patient and refund was authorized through the credit company. The patient continues to call the scheduling line and other staff threatening action with the attorney general and the Revdex.com if we do not provide her money immediately. From our standpoint, the patient has received a refund and was advised that the process through the credit company may take 6-8 weeks.Consumer Response Firstly, I attempted several times on 2/14 to cancel this procedure, NOT several days as this company claims. I have phone records to prove this. Secondly, what is deemed "quite common" is NOT to charge the client the full amount up front before even meeting with the "Doctor", absolutely, NO reputable surgeon would do this. Thirdly yes I DID call REPEATEDLY and and I said I would take this issue as far as I could, even so far as the attorney general and now the Revdex.com, if I did not have a resolution from Puremed Spa. My response to this was I actually had to go in person to the spa to speak with a manager, I asked the person at the front desk to speak with a manager as "you people never answer the phone or return calls, and she informed me "we're just very busy" I stated that just wasn't good enough, that's not how you run a business. Fourthly, I have been in communication with [redacted] and they state that they had never heard before that there should be any difficulty refunding to a credit card that was closed, that was the first they had heard of anything like that. To me it seemed Puremed Spa was stalling, they continued to not return calls, didn't even have the decency to advise me that this process was actually being rectified, instead made a conscious decision to ignore me when all I've been asking for is that this transaction is voided and off my credit report. Upon checking the [redacted] statement they have only refunded $2000.00 of the $5500.00 thus far. From their standpoint and the credit card company the charges have come from PUREMED SPA, therefore THEY have to refund, NOT the credit card company. This company never has a problem getting you in the door for a consult, but follow-up or any issues that you might have require going through untold stress and incredible inconvenience to clear ones credit. I should have the right to change my mind regardless whether a contract was signed, it was not signed with the "Doctor" and the rest of the paperwork as you can see wouldn't "fly" in any other clinic and certainly not a hospital. The repeated calls from me to the Spa that went unanswered would be enough to put ANYONE off getting anything done at this place. I do not appreciate being told "it's being taken care of" when clearly it wasn't for several weeks. This all started 2/12 today it's 4/20...really! They took their money quick enough, all of it at the same time at the beginning, when they told me that they customarily take 50% to start. I am more than irritated that I am made to look as though I'm the "bad customer" - I am no different to anyone else that would have been treated this way, and stalled and told a load of rubbish just to appease but to never get the situation sorted out. I just want a full refund to [redacted] company from PureMed Spa of the $5500.00 and the matter closed, that's ALL I ever wanted and this whole business has upset me beyond belief.Final Business Response Pure Medical Spa has authorized a full refund for purchase amount of $5500. While it is not usual for a patient to pay full amount for surgical procedure to secure a specific date, only a 50% deposit is required to schedule pre-operative appointment, at which time procedure is scheduled when balance is paid in full. The payment and purchase agreement is very standard for elective esthetic procedures.

I was charged for a procedure I canceled and did not have done. Seeking a FULL refund.This nightmare has been going on for months, and I want it resolved once and for all. On 6/17/15, I went to Pure MedSpa for a consultation for a procedure I purchased on [redacted]. During the consultation, I was told that I was not a good candidate for that procedure, and was told that I should have lipo instead. I know that that is the purpose of a consultation, and I went there only to get information. The consultant made me feel pressured into booking the procedure, as she said spots " fill up fast." I did make an appt. for pre-op and the actual procedure. I thought I could cancel if I needed to. Pure MedSpa ran my credit report, which I authorized them to do. What I did not know was that they were charging me the FULL amount of the lipo procedure, $6000. If I had been told they were charging me instantly, I would never have agreed for them to run my credit. I did cancel my appts the VERY NEXT day, on 6/18. So, I was completely surprised when a couple of weeks later I got a $6000 bill in the mail. I called Pure MedSpa immediately, but as it was July 4th weekend, I was told that the person I needed to speak to was not there. That was understandable, so I waited until after the holiday to try again. I quickly found out that the person you need to speak to is always "unavailable" for one reason or another. I called every day several times a day and kept leaving messages. They knew exactly that I wanted a refund, and no one would call me back. These people are horrible at returning phone calls. Finally, someone did call me and I was told I'd need to come in to their office to sign a form for a refund. This was sometime around 7/16-7/18. I was told when I got there that I was only entitled to a refund of $4500, per their cancellation policy. I understood the cancellation policy as this: if you canceled more than 2 weeks before your procedure, you were fine and not penalized. It is quite the opposite. Apparently, a customer cannot cancel AT ALL without some sort of financial penalty. I was told the refund could take up to 60 days. I didn't even get the refund I was "entitled" to until I filed a charges dispute with the credit company, and the refund finally went through in Dec. 2015. Because of all this, I firmly believe Pure MedSpa to have absolutely horrid customer service practices. I have never had such an experience with any kind of company, ever.This is my next to last resort to get this issue settled. My next step is to contact an attorney. I do not think it's fair to financially penalize a customer for canceling an appt. within 24 hours of making said appt, and for a business to hide behind a bogus cancellation policy and then choose not to return a customer's phone calls. I want a $1500 refund from Pure MedSpa, which is the balance from the $6000 they charged me up front, and after the $4500 refund.Desired SettlementI just want the remaining $1500 refunded.

Charged for services that were not received I went to this facility with a friend who was having [redacted] injections. I saw a poster for the [redacted] and inquired about it. I was immediately added to the schedule for a consultation. The two technicians that I spoke to [redacted] and [redacted] raved about the procedure. I commented on the cost and [redacted] said "let me run a credit app just to see what you qualify for". The application was approved with plenty of credit but I was still hesitant. [redacted] told me to just book the appointment because the appointments fill up fast. They never said anything about a no refund cancellation policy. I made the appointment in May for July10. They immediately charged the credit card for the full amount. I was told that this procedure was totally safe and was even called Safe [redacted]. After I did some research on the procedure and found that there was a risk of death from [redacted] toxicity or from fat embolism, I called and cancelled my appointment on June 5. This was more than a month before the procedure was scheduled to be done on July 10. I was never examined or weighed. They do not have my BMI, yet they expect me to pay 8000.00 dollars for a procedure that I never had and will never have. No risk factors were discussed with me. The consultation was performed by 2 Techs which I believe was to keep me distracted I am totally disappointed and I have lost a lot of trust in what should be our most trustworthy facilities. I could never put my life in the hands of a physician involved with this type of facility. I will be more than happy to provide credit card statements and forward emails on request.Desired SettlementRefund of the payment they received from [redacted] credit on my behalf to myself or [redacted] in a timely manner.Business Response Patient provided written notification from personal physician that she was not medically cleared for procedures. The prescription was received at our office via mail and entered into the refund process on 7/20/15. The patient will receive a full refund based on medical exclusion and credited back to account. Consumer Response Tomorrow is September 20th which is 2 months after Pure Med Spa "entered me into the refund process". I have not received a refund, [redacted] has not received a refund and I have not heard from any representatives of Pure Med Spa. I called Pure Med Spa and left several requests for a return phone call with reception prior to filing this complaint. I am still waiting for a response. I am not requesting an account credit. I am requesting a full monetary refund to myself or to [redacted]

My doctor would not give me medical clearance on a cosmetic procedure & I still have not received a refund.In May 2015 I applied for financing through the [redacted] to receive a cosmetic procedure. [redacted] approved me for $11,000 & immediately Pure Med Spa collected payment. My procedure was not scheduled until July. In June I developed a medical issue that my medical Dr. said it wouldn't be a good time to have an unnecessary elective procedure. I provided all the required documentation from my Dr. I still have not received a refund. I have tried calling & leaving multiple messages. No reply. How can they collect & keep money on a service I didn't have.Desired SettlementA refund as promised.Business Response We are working with customer to satisfy refund based on medical reasons. Currently processing the request, which usually takes 60-90 days from initial filing.Consumer Response I spoke to [redacted] on June 25th and she indicated that the process had started & it would take 30 to 60 days. Since it has been over 60 days without any communication I felt it necessary to file this complaint. Your office have not kept me updated & have not returned my calls. Very unprofessional.Final Business Response I sincerely apologize for the situation. Pure Medical spa has a policy of no refunds on purchases- exceptions limited to medical exclusions as in this case. Unfortunately the transaction is not immediate, but in process- as filed when we verified needed information. Refund will be recieved through third party financing company. I regret any inconvenience or miscommunication.

PURCHASED A LIPO TREAMMENT AND WAS NOT AN IDEAL CANADIATECONTACTED THIS COMPANY WITH IN 72 HOURS AND EXPLAINED I COULD NOT AFFORED THIS PRICE. WAS NOT EXPLAINED THERE WAS A NOREFUND POLICY. NOW TO CANCEL THEY TELL ME THEY WILL KEEP $1300 DEPOSIT Desired SettlementRETURN ALL OF THE MONEY COLLECTED, SINCE THE SURGERY WAS NOT PERFORMEDBusiness Response On 11/21/14 client and her husband came into office for consultation, applied for credit through [redacted] and purchased a[redacted] liposuction package. Client applied $6500 [redacted] payment towards procedure and appointment for preoperative instructions was made for 12/1/14. On 11/25/14 client called office to cancel her appointment and transactions. Consulting technician returned call and left voice mail with client. Office closed for Thanksgiving holidays 11/27/14-11/30/14. On 12/1/14: Client called office to speak with management. 12/2/14: Client spoke with management, set up time to come into office. 12/6/14: Client (and husband) came into office. Signed service and purchase agreement copies regarding refund policy given to client. Payment to Pure Medical Spa was made via third party credit provider, [redacted]. Options presented to 1. Receive refund from Pure Medical Spa minus 20% deposit, 2. Dispute charges directly through [redacted], paperwork given to client. 3. Proceed with procedure as planned, remaining balance forgiven. Client chose to meet with physician directly to make best informed decision. Client left with questions answered and procedure explained in detail. Physician verbalized client was appropriate candidate for procedure. All options for client are still available and we would be glad to assist in any way possible. Consumer Response I went into the scheduled appointment and met with mtg and md. Explained the reaso. For cancelation, due to budget and was told the payment would be between $35 and $40 per month and received a bill for $230 per monthReached out to third party payment centet and they stated this was the lowest payment they could accept. We are now at point "A"I feel the refund policy should have been explained through and we would not be in this situation now.I feel as if a client decides they do mot want to precede with a precedure they should not be forced into a situation or precedure they can not afford. Not a happy customer