Hi [redacted] ,Thank providing your feedback as it is important to usWe are sorry to hear you were not satisfied with our product or service.With regards to your experience with our call agents, we do apologize and want you to know management has been notified and the agents will be coached appropriatelyI have reviewed your account and see it was cancelled as of and a refund was issued in the amount of $on You shouldsee the credit reflected on your statement within 5-days of the credit issue dateWe were glad to hear back from you in response to our email notifying you of the refund: "Thank you so very much for your help! We greatly appreicate your help in this matter."We apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction
Hi [redacted] ,Thank providing your feedback as it is important to usWe are sorry to hear you were not satisfied with our product or service.With regards to your experience with our call agents, we do apologize and want you to know management has been notified and the agents will be coached appropriatelyI have reviewed your account and see it was cancelled as of and a refund was issued in the amount of $on You shouldsee the credit reflected on your statement within 5-days of the credit issue dateWe were glad to hear back from you in response to our email notifying you of the refund: "Thank you so very much for your help! We greatly appreicate your help in this matter."We apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction