Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Costumer had dryer vent cleaning outdoor included in the service since her dryer vent is roof top, tech did not cleaned it costumer called the office and said her dryer is not drying the cloths, costumer service manager explained costumer that we did not preformed any cleaning to the dryer, since the dryer is on the roof and it was not included in her service, she may need to do an indoor dryer cleaning, or roof top which is priced separately eventually tech preformed dryer vent cleaning indoor for no charge, just to satisfy the costumer when [redacted] offered costumer to clean the dryer in the right way for additional charge, costumer did not want to pay, at the end she paid that fee to a different company(which is what [redacted] recommended from the beginning)that all story could never be pure seasons really tried to pleased the costumer, although the costumer never paid for dryer vent cleaning Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The invoice from Pure Seasons, 10577, clearing stated that they included cleaning the "Dryer Vent Outdoor"This item is checkedPrior to my call to Pure Seasons, I had to call a dryer technician to isolate the problem, which identified the issue as a problem with the ventWhen I called the manager initially on July 10th and 13h, he stated they would clean the vent for no charge providing we didn't have dryer vents (which we don't as we only have dryer) Final Business Response / [redacted] (4000, 9, 2015/09/05) */ yes, the technician marked the dryer outdoor by mistake since the dryer side wall is included for no charge, he just marked it before preforming it when costumer called the office she did not mention her dryer is roof top, and this part is not marked on the invoice regardless, it was not the problem and the cleaning with the other company will prove it we did preformed a dryer cleaning indoor for no charge and it stilt didn't help because costumer needed roof top dryer cleaning, as was explained by the manager we tried to explain costumer several times that she needs a different type of cleaning, 1.seems that the costumer tried to get free service or 2.did not fully understand what we did and what needs to be done any way we prefer to believe the 2nd option company did the best, including free service to please the costumer even when she didn't pay for the service she want
Initial Business Response / [redacted] (1000, 8, 2015/06/03) */ Hello, pure seasons reject and denies all allegations pure seasons prefer not to comment on this case and keep the comment on company records, as it will not respect either party pure seasons offered costumer not to pay for the service (269$) to reach an agreement, costumer redused pure seasons offer wasnt a direct response to costumer allegations, offer is still valid Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks and I respectfully deny the offer I never ask for a discount on the services and provided my credit card to the technician to pay in full ($269) for the services (05/09) on the day of services performedHowever, I demand the cost to fix the damages which are $1050-$of repainting all the damaged ceilings Pure seasons technician accepted in writing the damages that occurredHowever, technician offered me not to charge for service after speaking to his employer in foreign language not understood both by me and my wifeHe was very fluent in English otherwiseTechnician also requested us not ask for the receipt of the work which is the first sign of anyone trying or having wrong intentions to bypass [redacted] law and an attempt to sabotage any later customer action and legal rights provided by law and will act as a proof of services performed I would insist on to pay for the damagesPure seasons have been following unethical business practices by misleading advertisement, not returning follcalls and denying any wrongdoing Someone not willing to respect organization like Revdex.com is clearly an organization that is not in business to do ethical business and follow business practices of high standardDenying a legitimate complaint, following unethical and shady business practicesShows the character of the business as how unethical they are No reputed business will act in this manner by trying to cheat customer by claiming as bonded and insured to gain the businessThis is a clear case of a business cheating and breaking law by first misleading advertisement and claim of being a reputed business who a customer can trust with their propertyThis falls under scam or frauds category I request Pure seasons to come out clean by accepting the wrongdoing and attempt to break the law not only once but on several counts Final Business Response / [redacted] (4000, 24, 2015/07/13) */ Pure Seasons does not trying to create a spin here to confuse everyone,pure seasons just uses the facts mentionedpure seasons always prefer to resolve costumer problems with the costumer and not through 3rd party, and avoid any spinning attempts coupon: pure seasons offers her costumer different packages, if costumer does not understand the contents of the package, we explain over the phone, if costumer still didn't understand we make sure technician explain again before starting the job it is a DUTY of pure seasons and any company to explain the costumer about the service that is about to be preformed, and his about to pay for in retrospect, Mr and Ms [redacted] did not understand the contents of the package, tech explain them before starting the job Mr and Ms [redacted] decided to preform a different package of cleaning during this time, costumer did not had any problem with the service Pure Seasons offer, not to collect the 269$ service fees that never paid, is still valid Final Consumer Response / [redacted] (4200, 26, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think your repeated offer of not charging me confirms that your tech indeed damaged the property as no service provider will do it for free without any reason I will see you in court to pay for my damages Thanks!
Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Costumer had dryer vent cleaning outdoor included in the service since her dryer vent is roof top, tech did not cleaned it costumer called the office and said her dryer is not drying the cloths, costumer service manager explained costumer that we did not preformed any cleaning to the dryer, since the dryer is on the roof and it was not included in her service, she may need to do an indoor dryer cleaning, or roof top which is priced separately eventually tech preformed dryer vent cleaning indoor for no charge, just to satisfy the costumer when [redacted] offered costumer to clean the dryer in the right way for additional charge, costumer did not want to pay, at the end she paid that fee to a different company(which is what [redacted] recommended from the beginning)that all story could never be pure seasons really tried to pleased the costumer, although the costumer never paid for dryer vent cleaning Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The invoice from Pure Seasons, 10577, clearing stated that they included cleaning the "Dryer Vent Outdoor"This item is checkedPrior to my call to Pure Seasons, I had to call a dryer technician to isolate the problem, which identified the issue as a problem with the ventWhen I called the manager initially on July 10th and 13h, he stated they would clean the vent for no charge providing we didn't have dryer vents (which we don't as we only have dryer) Final Business Response / [redacted] (4000, 9, 2015/09/05) */ yes, the technician marked the dryer outdoor by mistake since the dryer side wall is included for no charge, he just marked it before preforming it when costumer called the office she did not mention her dryer is roof top, and this part is not marked on the invoice regardless, it was not the problem and the cleaning with the other company will prove it we did preformed a dryer cleaning indoor for no charge and it stilt didn't help because costumer needed roof top dryer cleaning, as was explained by the manager we tried to explain costumer several times that she needs a different type of cleaning, 1.seems that the costumer tried to get free service or 2.did not fully understand what we did and what needs to be done any way we prefer to believe the 2nd option company did the best, including free service to please the costumer even when she didn't pay for the service she want
Initial Business Response / [redacted] (1000, 8, 2015/06/03) */ Hello, pure seasons reject and denies all allegations pure seasons prefer not to comment on this case and keep the comment on company records, as it will not respect either party pure seasons offered costumer not to pay for the service (269$) to reach an agreement, costumer redused pure seasons offer wasnt a direct response to costumer allegations, offer is still valid Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks and I respectfully deny the offer I never ask for a discount on the services and provided my credit card to the technician to pay in full ($269) for the services (05/09) on the day of services performedHowever, I demand the cost to fix the damages which are $1050-$of repainting all the damaged ceilings Pure seasons technician accepted in writing the damages that occurredHowever, technician offered me not to charge for service after speaking to his employer in foreign language not understood both by me and my wifeHe was very fluent in English otherwiseTechnician also requested us not ask for the receipt of the work which is the first sign of anyone trying or having wrong intentions to bypass [redacted] law and an attempt to sabotage any later customer action and legal rights provided by law and will act as a proof of services performed I would insist on to pay for the damagesPure seasons have been following unethical business practices by misleading advertisement, not returning follcalls and denying any wrongdoing Someone not willing to respect organization like Revdex.com is clearly an organization that is not in business to do ethical business and follow business practices of high standardDenying a legitimate complaint, following unethical and shady business practicesShows the character of the business as how unethical they are No reputed business will act in this manner by trying to cheat customer by claiming as bonded and insured to gain the businessThis is a clear case of a business cheating and breaking law by first misleading advertisement and claim of being a reputed business who a customer can trust with their propertyThis falls under scam or frauds category I request Pure seasons to come out clean by accepting the wrongdoing and attempt to break the law not only once but on several counts Final Business Response / [redacted] (4000, 24, 2015/07/13) */ Pure Seasons does not trying to create a spin here to confuse everyone,pure seasons just uses the facts mentionedpure seasons always prefer to resolve costumer problems with the costumer and not through 3rd party, and avoid any spinning attempts coupon: pure seasons offers her costumer different packages, if costumer does not understand the contents of the package, we explain over the phone, if costumer still didn't understand we make sure technician explain again before starting the job it is a DUTY of pure seasons and any company to explain the costumer about the service that is about to be preformed, and his about to pay for in retrospect, Mr and Ms [redacted] did not understand the contents of the package, tech explain them before starting the job Mr and Ms [redacted] decided to preform a different package of cleaning during this time, costumer did not had any problem with the service Pure Seasons offer, not to collect the 269$ service fees that never paid, is still valid Final Consumer Response / [redacted] (4200, 26, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think your repeated offer of not charging me confirms that your tech indeed damaged the property as no service provider will do it for free without any reason I will see you in court to pay for my damages Thanks!
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Case resolved with costumer directly Thank you