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Pure-Tan Reviews (3)

Thank you for providing the member information. As I viewed [redacted]’s account, I have issued her a credit of $43.95 times two, ($87.90) based on the bank statement provided. As for a cancellation for this member, our records indicate that she cancelled her Eft membership with us on 3/21/15 in store. Due to our cancellation policy for Eft members, we have a 30 day notice requirement, which drafts one final eft payment from the account, also allowing the service use 30 days from final payment. Which in her case , her final Eft payment would draft 4/20/15. This policy is stated on the membership terms and agreement form signed by [redacted]. The customer received a copy of this agreement at the time she signed up. The customer also received a copy of her cancellation at the time of cancel on 3/21/15. Our records indicate no form of canceling prior to this date. If she had done so, she would have received documentation stating that. If she can provide that to me, I will issue any additional credits owed. I do apologize sincerely for the discrepancy on 3/20/15. [redacted] was also issued a credit of $43.95 on 4/2/15 from my merchant processing company. Therefore, she has been credited a total of 3 at $43.95. She was in fact overcompensated for the discrepancy, as she was only owed two credits. Thank you,[redacted]PureTan-Owner

In response to [redacted]. At no time has this person, that is not a customer of mine, at my place of business, mentioned who his wife is to verify and review her account. I do not have any customer in my client database with the last name [redacted]. If he can provide me further information to...

investigate this dispute, I will do so. Sincerely,PureTan Owner

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

We never received documentation for either time she cancelled so how are we to prove anything? Very shady business practice!

Regards,

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Address: 6070 W Bell Rd Ste A110, Glendale, Arizona, United States, 85308


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