Pure Water Sciences, LLC

Company's response below:From: [redacted] >Date: Wed, Jul 12, at 10:AMSubject: FW: [redacted] # [redacted] To: [redacted] >Hello ***, This transaction occurred over a year ago Our [redacted] has reached out to the customer and provided an explanation, which appears to have been accepted by the consumer We did not provide a refund for obvious reasons However, we did offer him discounts on his future service visits According to my [redacted] , that was satisfactory The customer is presently working with our dealership on another non-related automobile purchase I asked our [redacted] to make sure that he gave him every consideration possible on this new transactionIf you have any further questions, please let us know.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as we receive the final payment for deductible by the time they stated all is resolved Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as we receive the final payment for deductible by the time they stated all is resolved  
Regards,
[redacted]

Company's response below:From: [redacted]>Date: Wed, Jul 12, 2017 at 10:58 AMSubject: FW: [redacted] #[redacted]To: [redacted]>Hello [redacted], This transaction occurred over a year ago.  Our [redacted] has reached out to...

the customer and provided an explanation, which appears to have been accepted by the consumer.  We did not provide a refund for obvious reasons.  However, we did offer him discounts on his future service visits.  According to my [redacted], that was satisfactory.  The customer is presently working with our dealership on another non-related automobile purchase.  I asked our [redacted] to make sure that he gave him every consideration possible on this new transaction. If you have any further questions, please let us know.Thank you, [redacted]

To Whom It May Concern: Our [redacted] has been in contact with the customer, Mr. [redacted], and we have refunded him a previous check for his repair and we are issuing a $250 check for his deductible; this check will arrive to the customer by 8/4/17.  We believe this has satisfied the...

customer’s requests and concerns and would like for this complaint to be closed satisfactorily. If you have any questions, please call me at [redacted] or [redacted]. Sincerely, [redacted]

To Whom It May Concern:I have spoken with the customer regarding his warranty.  We need written consent to cancel it, which the customer has agreed to send me, and once received, we will cancel it.  The customer finds this satisfactory and I believe we have alleviated their concerns.If you...

would like to discuss this further or if you have any questions, please contact me at [redacted] or [redacted].Thank you,[redacted]