PureGlare.com

Ive requested 6 times and nothing im tired of them also I order order order if bulb isnt already broken when it arrives its sure not to work when u replace old on the company is a joke shouldn't be selling or doing people this way they receive their moneys correctly why can we do it the right way all I want is a exchange no refund just for them to make it rt right. ...wow that seems to be to much to ask

I just sent my 17th request for a return of two lamps I purchased from this company. The day they arrived, I realized I had ordered the wrong lamps for my TV. So I started the process pureglare.com requires for a return. Now 17 emails later, this is just a joke. They keep asking me the same questions over and over. They are doing their best to were me down so I just forget and walk away. I am a business man myself and understand procedures. I have lost my patience and now need your help. Sincerely, Lew JunkProduct_Or_Service: Two - TV Lamp ModulesOrder_Number: [redacted]Desired SettlementI was willing to accept their terms for a partial refund, but now I want all my money back for my inconvenience. My time is also worth money.Business Response We apologize to customer for the confusion. We will issue customer a full refund for the return as soon as the product is received back to the originial for of payment used. Attached are the instructions along with a prepaid return label for your refence. Below is a copy of what we send to customer: Dear Customer,We received your Revdex.com complaint and we apologize for the confusion. We are more than willing to assist you with a full refund back to your account. Please use the attached return prepaid label for the return and as soon as the return is received back, a full refund will be issued to the original form of payment used. We have also included the instructions for your reference. If you have any questions or concerns you can contact us directly at 800-251-4648. Thank you for contacting us. We are sorry to hear you are having difficulties with the item you received. Included is your assigned authorization number to return your merchandise. Please reference the RMA number outside the shipping box and return as follows:Return Address:Customer Service20153 Paseo Del PradoWalnut, CA. 91789Attn: RMA# *RMA*Upon receipt of your shipment, we will process as followed: Replacement/ exchange (It usually takes 3-5 business days from the time we receive your shipment to review and approve your RMA) Refund (credit will be issued to original payment method provided).__ Other (advanced replacement/ x-ship)Important Return Instructions: * Include all original contents (manuals, cables, software, etc.) Missing accessories will cause delays. * Products must be returned in original manufacturer packaging (Do not write on the manufacturer packaging) * Post the assigned rma number clearly on the outside of your box. * Be sure to use a reputable carrier, which provides tracking information for your protection. * All merchandise must be shipped prepaid and insured by the customer. * All rma numbers are valid for 15 days only (postmark). * Any physically damaged components are not covered for warranty and will be rejected. * Packages without RMA numbers will be refused.Your satisfaction is very important to us! If you have any questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.Sincerely,Customer ServiceCRThank You,Customer Service1510Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I returned my order as instructed by pureglare and have not yet received my refund to date. I understand that this takes time, but this case is still open as far as I am concerned until I get said refund. The above emails from pureglare never arrived in my inbox, spam/junk mail folder until you all got involved. Thanks for your assistance Revdex.com. I will keep you posted.Final Business Response Dear Customer,Thank you for contacting us. We have refunded the full amount which was $91.94, back to your account on 10/30/2013 at 10:36am Pacific time. Also we appologize for inconvience that have cause you. Thank you,Customer Service 1510

Sent me a defective product that started a fire and damaged far more valuable equipment. Online reviews shows this to be a common, unisolated issue.Bought a replacement bulb for my 61" TV. After double checking serial #s and plugging in the unit, the TV turned on and worked normally, but there was a burning plastic smell and a crackling sound. Looking behind the TV I see a red glow coming from the bulb compartment. Looking in, I saw flames. I immediately yanked the cord from the wall, and it went out. The fire was the actual plug coming from the bulb, into the tv. The connection was completely melted to nothing, leaving the bulb intact, but melting all the connections on the TV as well, now making my TV a HUGE repair expense. A glance at reviews online, show this to be a common problem with their products. The company's position? "We'll be happy to send you a refund, but we aren't liable for any damages caused by our knowingly defective replacement parts." Refund my $40 for a $600 TV your product just ruined?! What if it had burned my house down??? "I'm sorry sir. We are not responsible for damages caused by our products."Part of me wishes it had caught the house on fire. At least then a personal lawsuit would be warranted, but right now it sounds like a class action suit, just waiting to be picked up...Desired SettlementI want my TV either fixed or replaced. Happy to send photos showing the location of the fire, and how it was only their product that caught fire and damaged my equipment. They KNOWINGLY sell defective products, and depend on not being sued for "small" damages incurred by the poor folk like myself, who can't afford to bring lawsuit over < $1,000 worth of damage caused by a $40 product. I also want them to stop selling dangerous and defective products.Business Response This customer was issued a full refund back on September 22, 2014. We informed customer that unfortunately we do not cover any damages to their own equipment only the item purchased. Thank You.Customer ServiceConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They knowingly sell defective equipment. The refund of my purchase does not change the fact that I no longer have a tv.If I had not caught it, and my house had burned down, and family members had died, this discourse would be conducted in a court room between our legal representatives and a DA with a criminal negligence charge and a wrongful death suit. Fortunately, it was only a $500 TV, but nothing has changed the fact that I had a usable tv before buying their part, and now, because of that purchase, I don't.