Puregreen International

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have contacted vapor clean on 4/25/left a messageI never received a call backOn 4/contacted vapor clean again spoke to David after contacting them back on 4/11/and was told the hose they believe I need was shipped outAs of today still have not received my partIt is very frustrating to deal with this companyI would really like Revdex.com to get involved as now it has been weeks without my steamerI actually do not think that the hose they are supposedly sending will helpThe handle gets hot from the steam that is releasedI would like a different model machine, one that worksI feel I spent a lot of money for a lemon, and not getting any satisfactionThe company is very hard to get thru to a customer service repPlease help me get satisfactionThank You [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Sorry I did not respond back but my complaint has not been resolvedI was away for the week of April 18th and just returned home 04/I contacted Vapor clean the week of 04/spoke to a male representative about the issue of the handle heating up and he was going to send a new hose to meAs of today I have not received the new hoseI really do not believe that will resolve the issue of the handle heating up when using the steamerI really wish Revdex.com would help me outI have been without a steamer now for two weeks alreadyI will try to call them 04/to find out what is going onVery confused company service is very slowI will keep Revdex.com informed on status of my next callThank you [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have contacted vapor clean on 4/25/left a messageI never received a call backOn 4/contacted vapor clean again spoke to David after contacting them back on 4/11/and was told the hose they believe I need was shipped outAs of today still have not received my partIt is very frustrating to deal with this companyI would really like Revdex.com to get involved as now it has been weeks without my steamerI actually do not think that the hose they are supposedly sending will helpThe handle gets hot from the steam that is releasedI would like a different model machine, one that worksI feel I spent a lot of money for a lemon, and not getting any satisfactionThe company is very hard to get thru to a customer service repPlease help me get satisfaction Thank You [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I agree with most of what was stated by vapor clean, I do not however agree with the shipping costsThat was never explained to me from the beginningI was told that I would get "a credit" toward a purchase of a new machine but do I really want to do business when my first purchase was defective?I'm sure you would feel the same wayI don't trust their products nor am I satisfied with this company and how things were handled..I still don't agree with paying shipping costs when I did not have a choice in sending the machine backThe last time that I spoke to vapor clean was on June 4th Regards, [redacted]

The machine is years old and needed serviceWe have been working with the person MrBowman since AprilHe has wanted to fix this himself, we have continued to assist in him repairing a product he has little knowledge ofIt is his prerogative to try, and again we have offered to have him send it in for service but he continues to try to repair We will continue to assist while he attempts to figure it out and fix itWe did send him wires last week and have heard nothing further at this time, possibly it works and there is no concern

Mr [redacted] , Your purchase on 11/30/was reported as damaged in shipping when you contacted our company on 12/29/We told you up front that we would replace the machine with a brand new one, along with some accessories that you reported missingWe requested a photo so that we could file a damage claim with ***Since it had been almost a month, we needed to get the machine back before sending a replacementWe filed the claim and requested a pick up from ***If your machine was picked up and redelivered to you in two days, it is evident that [redacted] made a mistake by returning it to you instead of usAs you are well aware we have been working with [redacted] daily to correct their error and pick up the product at the location you requestedWe will be more than happy to refund your money in full when the machine is on its way back and conclude any further need for communication regarding this matter.We are happy that your first purchase of the same machine worked out so well for you, that you purchased a secondUnfortunately, damages, shipping mishaps do happen especially during the holidays

Customer service is correct, the purchase is far outside the day return policyThey did offer you another extension at no charge but you hung up on them not accepting the offerIt was explained to you that you are using a machine for business purposes and heavy use which it is not designed for
The *** is advertised as "home use" onlyOur warranty as most companies is clear in our policies and in good faith we still are offering you another extension that may help youYou may also need new orings at your hose attachment

Ms*** had received a full refund to her request prior to this complaint handled through PaypalThere was an extraordinary amount of time spent with this customer to no avail

You have already spoken to a representative and more than likely have a hose in your possession at no charge as promised

We provided a prepaid label nearly two weeks ago and have not received the product back with the expectation of providing a full refund when the product is returned

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
They sent *** ** to my house instead of my office I have alredy given them my office address and one pick up was made thendelivered it to my moms houseso its still here at my office ready to be picked up The office address has been given to them twice but here it is again, its *** *** *** *** *** *** *** *** ***

Mr***,
Your purchase on 11/30/was reported as damaged in shipping when you contacted our company on 12/29/We told you up front that we would replace the machine with a brand new one, along with some accessories that you reported missingWe requested a photo so that we
could file a damage claim with ***Since it had been almost a month, we needed to get the machine back before sending a replacementWe filed the claim and requested a pick up from ***If your machine was picked up and redelivered to you in two days, it is evident that *** made a mistake by returning it to you instead of usAs you are well aware we have been working with *** daily to correct their error and pick up the product at the location you requestedWe will be more than happy to refund your money in full when the machine is on its way back and conclude any further need for communication regarding this matterWe are happy that your first purchase of the same machine worked out so well for you, that you purchased a secondUnfortunately, damages, shipping mishaps do happen especially during the holidays

We refunded Mrs*** in full days after receipt of the product, as notedWe waived the restocking fee for Mrs***, as notedWe waived all of our policies for Mrs*** with the exception of oneMrs*** had the choice to receive a replacement machine immediately and all shipping
costs would be coveredMrs*** made her choice to return the product and not accept our offer of a replacement. We are sorry that this was a frustration, but we cannot "compensate for troubles", but we can and did do everything for Mrs***Our conversation last week continues to leave an open invitation for a replacement machineStatement of ConfidentialityThe contents of this e-mail message and any attachments are confidential and are intended solely for addresseeThe information may also be legally privilegedThis transmission is sent in trust, for the sole purpose of delivery to the intended recipientAny use, reproduction or dissemination of this transmission is strictly prohibitedIf you are not the intended recipient, please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
I have contacted vapor clean on 4/25/left a messageI never received a call backOn 4/contacted vapor clean again spoke to David after contacting them back on 4/11/and was told the hose they believe I need was shipped outAs of today still have not received my partIt is very frustrating to deal with this companyI would really like Revdex.com to get involved as now it has been weeks without my steamerI actually do not think that the hose they are supposedly sending will helpThe handle gets hot from the steam that is releasedI would like a different model machine, one that worksI feel I spent a lot of money for a lemon, and not getting any satisfactionThe company is very hard to get thru to a customer service repPlease help me get satisfaction. Thank You*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
They sent *** ** to my house instead of my office I have already given them my office address and one pick up was made then delivered it to my moms houseso its still here at my office ready to be picked up The office address has been given to them twice but here it is again, its *** *** *** *** *** *** *** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Sorry I did not respond back but my complaint has not been resolved. I was away for the week of April 18th and just returned home 04/23. I contacted Vapor clean the week of 04/11 spoke to a male representative about the issue of the handle heating up and he was going to send a new hose to me. As of today I have not received the new hose. I really do not believe that will resolve the issue of the handle heating up when using the steamer. I really wish Revdex.com would help me out. I have been without a steamer now for two weeks already. I will try to call them 04/25 to find out what is going on. Very confused company service is very slow. I will keep Revdex.com informed on status of my next call. Thank you [redacted].

Mr. [redacted], Your purchase on 11/30/15 was reported as damaged in shipping when you contacted our company on 12/29/15. We told you up front that we would replace the machine with a brand new one, along with some accessories that you reported missing. We requested a photo so that we could file a...

damage claim with [redacted]. Since it had been almost a month, we needed to get the machine back before sending a replacement. We filed the claim and requested a pick up from [redacted]. If your machine was picked up and redelivered to you in two days, it is evident that [redacted] made a mistake by returning it to you instead of us. As you are well aware we have been working with [redacted] daily to correct their error and pick up the product at the location you requested. We will be more than happy to refund your money in full when the machine is on its way back and conclude any further need for communication regarding this matter.We are happy that your first purchase of the same machine worked out so well for you, that you purchased a second. Unfortunately, damages, shipping mishaps do happen especially during the holidays.

Customer service is correct, the purchase is far outside the 30 day return policy. They did offer you another extension at no charge but you hung up on them not accepting the offer.
It was explained to you that you are using a machine for business purposes and heavy use which it is not...

designed for. The [redacted] is advertised as "home use" only. Our warranty as most companies is clear in our policies and in good faith we still are offering you another extension that may help you. You may also need new orings at your hose attachment.

The machine is 4 years old and needed service. We have been working with the person Mr. Bowman since April. He has wanted to fix this himself, we have continued to assist in him repairing a product he has little knowledge of. It is his prerogative to try, and again we have offered to have...

him send it in for service but he continues to try to repair.  We will continue to assist while he attempts to figure it out and fix it. We did send him wires last week and have heard nothing further at this time, possibly it works and there is no concern.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Sorry I did not respond back but my complaint has not been resolved. I was away for the week of April 18th and just returned home 04/23. I contacted Vapor clean the week of 04/11 spoke to a male representative about the issue of the handle heating up and he was going to send a new hose to me. As of today I have not received the new hose. I really do not believe that will resolve the issue of the handle heating up when using the steamer. I really wish Revdex.com would help me out. I have been without a steamer now for two weeks already. I will try to call them 04/25 to find out what is going on. Very confused company service is very slow. I will keep Revdex.com informed on status of my next call. Thank you [redacted].