Dear Revdex.com: [redacted] failed to submit a complete report on the problems he was having with his swimming pool filtration system His did indeed result from a failure of his Haward Filter to properly bleed air from his filtration system The build up of air caused the pump to have difficulty primingThis is a somewhat common occcurance with that brand of filter [redacted] negelected to report in his complaint that he had already installed or had someone install a bypass line to allow the air to bleed into the return line The bypass line [redacted] installed or had installed was improperly installed On April RJ W [redacted] with Pureion paid a visit to [redacted] - reinstalled the bypass properly and to our knowledge the syste is running properly [redacted] seemed "surprised" and "puzzled" by the improperly installed bypass and couldn't recall how it got on his systemPureion's warranty requires that our system be installed on properly operating swimming pool systems In this case the problem resulted from and improperly operating pool filter To resolve the customer's problems Pureion provided the bypass and the service call as a courtesy at our cost.Sincerely, Rob R [redacted]
Pureion , The Septor is advertised as "chemical free" pool systemOnce installed, 2014, algae started growingTold to add bags of shock Algae gone, but returned the next week Using shock defeats idea of chemical free Included money back guarantee, however, refund was not given without a fight Ultimately given through Credit Card when check bouncedIn 2016, Channel News with Gary Harper, did a news spotPurion Wave, rebranded name to Septor and Rob R*** and RJ (Robin J W*** *** ) are still selling their idea Buyers need to watch AZFAMILY.com/3ONYOURSIDE before doing business with Pureion, or Septor I have done Yelp reviews about this product Product doesn't work and customer service was awful
Revdex.com:Rob is serious;y misrepresenting some of the facts in this case First, when the company came out and installed their system, they did not advise me of an improperly installed bypass valve All equipment is as originally install ed in when the home was built and had not been altered until Pureion came out I had no idea what a bypass valve/line looked like and much less that it was improperly installed by the Shasta Pool expertsSecond, only right after the system was installed did it began sucking air into the systemand I contacted the company right away in September as documented in the attached emails Without asking for any pictures, Rob said I needed a bypass valve and promised his company would take care of it to restore my system to the same functionality as before the system was installedConveniently, he left out the fact that after making the promise, he ignored several follemails and phone calls Only seven months later was this finally resolved Furthermore, when Pureion came out to make the repair as promised, they did so, but I had to endure being yelled at, belittled, and accused of lying by an egotistical maniac Despite all this, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been satisfactory to me considering the circumstances However, knowing what I know know and having been treated so poorly by this company, if I could do it over, I would have never done business with this company in the first place I will therefore reluctantly consider this complaint resolved
Regards,
*** ** ***
Dear Revdex.com:
[redacted] failed to submit a complete report on the problems he was having with his swimming pool filtration system. His did indeed result from a failure of his Haward Filter to properly bleed air from his filtration system. The build up of air caused the pump...
to have difficulty priming. This is a somewhat common occcurance with that brand of filter. [redacted] negelected to report in his complaint that he had already installed or had someone install a bypass line to allow the air to bleed into the return line. The bypass line [redacted] installed or had installed was improperly installed. On 29 April 2016 RJ W[redacted] with Pureion paid a visit to [redacted] - reinstalled the bypass properly and to our knowledge the syste is running properly. [redacted] seemed "surprised" and "puzzled" by the improperly installed bypass and couldn't recall how it got on his system. Pureion's warranty requires that our system be installed on properly operating swimming pool systems. In this case the problem resulted from and improperly operating pool filter. To resolve the customer's problems Pureion provided the bypass and the service call as a courtesy at our cost.Sincerely,
Rob R[redacted]
RE: RESPONSE TO CASE #10780086BACKGROUND:The complainant in this...
case took advantage of a special promotion and received a free swimming pool filter with the purchase of a Pureion system for his pool. After the transaction took place the complainant wanted to renegotiate the deal because a friend of his determined the filer would not work on his pool. In our opinion the filter was more than adequate and actually fit the specifications of his pool and equipment. As a result - we did not change the filter. He was free to purchase any filter he wanted based on his friend's recommendations. Subsequent to the setup of the Pureion system the complainant did not properly service the system and it turns out his water was so fouled with chemicals his pool needed to be drained and refilled. On at least one occasion the complainant left town and failed to service the system before leaving. Upon returning home the pool had turned green. That was the reason for the need for shock - not the Pureion System. In an effort to resolve the various issues Pureion offered the complainant a complete new system and would cover any costs associated with the setup and initial operation. Please see the attached letter outlining this offer. After the letter was transmitted to the complainant Pureion received not further contact from him. The offer stands - we will provide and set up a complete new system just as the offer presented in the attached letter.
21 August 2015
[redacted]19848 East Raven DriveQueen Creek AZ 85142
RE: Warranty Support for Pureion Wave System
Dear [redacted]:
First I would like to express our sincere condolences over the difficulties you are experiencing with your swimming pool. It is Pureion's intention to remedy the situation. As you know from Pureion's Warranty - the company reserves the right to repair or replace the Pure ion Wave System to insure it is in proper operating condition. To that end - Pureion will replace existing system with a brand new Pureion Wave 2 System, which represents an upgrade to a double ion generator from the single one you currently have installed on your pool. Pureion will bear the costs associated with installation and initial operating costs of the replacement system - including weekly service ca lls for a period of one-month after the re installation to insure the system and your pool are in proper operating condition. We are prepared to perform the installation of the new system early next week. I will contact you over the weekend to arrange a good time for the work to take place. Please know that Pureion is committed to proving the system will work properly on your swimming pool.
Sincerely,
Rob R[redacted]###-###-####rob@[redacted]s.com
Dear Revdex.com: [redacted] failed to submit a complete report on the problems he was having with his swimming pool filtration system His did indeed result from a failure of his Haward Filter to properly bleed air from his filtration system The build up of air caused the pump to have difficulty primingThis is a somewhat common occcurance with that brand of filter [redacted] negelected to report in his complaint that he had already installed or had someone install a bypass line to allow the air to bleed into the return line The bypass line [redacted] installed or had installed was improperly installed On April RJ W [redacted] with Pureion paid a visit to [redacted] - reinstalled the bypass properly and to our knowledge the syste is running properly [redacted] seemed "surprised" and "puzzled" by the improperly installed bypass and couldn't recall how it got on his systemPureion's warranty requires that our system be installed on properly operating swimming pool systems In this case the problem resulted from and improperly operating pool filter To resolve the customer's problems Pureion provided the bypass and the service call as a courtesy at our cost.Sincerely, Rob R [redacted]
Pureion , The Septor is advertised as "chemical free" pool systemOnce installed, 2014, algae started growingTold to add bags of shock Algae gone, but returned the next week Using shock defeats idea of chemical free Included money back guarantee, however, refund was not given without a fight Ultimately given through Credit Card when check bouncedIn 2016, Channel News with Gary Harper, did a news spotPurion Wave, rebranded name to Septor and Rob R*** and RJ (Robin J W*** *** ) are still selling their idea Buyers need to watch AZFAMILY.com/3ONYOURSIDE before doing business with Pureion, or Septor I have done Yelp reviews about this product Product doesn't work and customer service was awful
Revdex.com:Rob is serious;y misrepresenting some of the facts in this case First, when the company came out and installed their system, they did not advise me of an improperly installed bypass valve All equipment is as originally install ed in when the home was built and had not been altered until Pureion came out I had no idea what a bypass valve/line looked like and much less that it was improperly installed by the Shasta Pool expertsSecond, only right after the system was installed did it began sucking air into the systemand I contacted the company right away in September as documented in the attached emails Without asking for any pictures, Rob said I needed a bypass valve and promised his company would take care of it to restore my system to the same functionality as before the system was installedConveniently, he left out the fact that after making the promise, he ignored several follemails and phone calls Only seven months later was this finally resolved Furthermore, when Pureion came out to make the repair as promised, they did so, but I had to endure being yelled at, belittled, and accused of lying by an egotistical maniac Despite all this, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been satisfactory to me considering the circumstances However, knowing what I know know and having been treated so poorly by this company, if I could do it over, I would have never done business with this company in the first place I will therefore reluctantly consider this complaint resolved
Regards,
*** ** ***
Dear Revdex.com:
[redacted] failed to submit a complete report on the problems he was having with his swimming pool filtration system. His did indeed result from a failure of his Haward Filter to properly bleed air from his filtration system. The build up of air caused the pump...
to have difficulty priming. This is a somewhat common occcurance with that brand of filter. [redacted] negelected to report in his complaint that he had already installed or had someone install a bypass line to allow the air to bleed into the return line. The bypass line [redacted] installed or had installed was improperly installed. On 29 April 2016 RJ W[redacted] with Pureion paid a visit to [redacted] - reinstalled the bypass properly and to our knowledge the syste is running properly. [redacted] seemed "surprised" and "puzzled" by the improperly installed bypass and couldn't recall how it got on his system. Pureion's warranty requires that our system be installed on properly operating swimming pool systems. In this case the problem resulted from and improperly operating pool filter. To resolve the customer's problems Pureion provided the bypass and the service call as a courtesy at our cost.Sincerely,
Rob R[redacted]
RE: RESPONSE TO CASE #10780086BACKGROUND:The complainant in this...
case took advantage of a special promotion and received a free swimming pool filter with the purchase of a Pureion system for his pool. After the transaction took place the complainant wanted to renegotiate the deal because a friend of his determined the filer would not work on his pool. In our opinion the filter was more than adequate and actually fit the specifications of his pool and equipment. As a result - we did not change the filter. He was free to purchase any filter he wanted based on his friend's recommendations. Subsequent to the setup of the Pureion system the complainant did not properly service the system and it turns out his water was so fouled with chemicals his pool needed to be drained and refilled. On at least one occasion the complainant left town and failed to service the system before leaving. Upon returning home the pool had turned green. That was the reason for the need for shock - not the Pureion System. In an effort to resolve the various issues Pureion offered the complainant a complete new system and would cover any costs associated with the setup and initial operation. Please see the attached letter outlining this offer. After the letter was transmitted to the complainant Pureion received not further contact from him. The offer stands - we will provide and set up a complete new system just as the offer presented in the attached letter.
21 August 2015
[redacted]19848 East Raven DriveQueen Creek AZ 85142
RE: Warranty Support for Pureion Wave System
Dear [redacted]:
First I would like to express our sincere condolences over the difficulties you are experiencing with your swimming pool. It is Pureion's intention to remedy the situation. As you know from Pureion's Warranty - the company reserves the right to repair or replace the Pure ion Wave System to insure it is in proper operating condition. To that end - Pureion will replace existing system with a brand new Pureion Wave 2 System, which represents an upgrade to a double ion generator from the single one you currently have installed on your pool. Pureion will bear the costs associated with installation and initial operating costs of the replacement system - including weekly service ca lls for a period of one-month after the re installation to insure the system and your pool are in proper operating condition. We are prepared to perform the installation of the new system early next week. I will contact you over the weekend to arrange a good time for the work to take place. Please know that Pureion is committed to proving the system will work properly on your swimming pool.
Sincerely,
Rob R[redacted]###-###-####rob@[redacted]s.com