PureLx Inc.

Dear *** ***, Thank you for notifying us of the complain you received from *** *** *** ***We received the letter just yesterday and immediately are responding to the complainIt's extremely upsetting to hear such unfounded claims being madeOur products are produced in FDA
approved facility and we use safest ingredients with many wonderful vitamins and minerals to help produce visible results*** *** did indeed purchase the Spot Eraser Gel via ***PureLx Spot Eraser Gel purchased on *** are fulfilled and shipped directly from *** fulfillment centers*** *** left a product review making the similar claim, but he never went through the refund request process on *** has a very quick and easy refund process and our products are 100% money back guaranteedHe claims he came to our website and didn't find a contact email and that our phone number didn't work, however both are on the website and in perfect working orderYou can check yourself at PureLx.comThe phone number is available on all the pages throughout the website in the header, in the middle, and the contact email is available here:*** This "Contact us" link is also available through all pages in the footer and is the first link on the leftThe Dark Spot Eraser is made of ingredients that have neutral pH balanceEssentially the pH of Dark Spot Eraser Gel is between 5.0-and skin pH is It's absolutely impossible for this product to cause chemical burnsThere are just no chemicals in use in this product that would yield this resultHere is the full list of the ingredients in the product: Purified Water (Aqua) Simmondsia Chinensis (Jojoba) Seed Oil Hexylresorcinol Niacinamide (Vitamin B3) Hyaluronic Acid Squalane Polyisobutene Polysorbate Polyacrylate-Phenoxyethanol Ethylhexylglycerin The ingredient that fades dark spots in the list above is HexylresorcinolHyxylresorcinol is an organic compound with local anesthetic, antiseptic and anthelmintic propertiesIt is available for use topically on small skin infections and even is an ingredient in throat lozengesWe follow all the FDA guidelines for packaging disclosures and have all the pertinent information on the box and the bottle that contains the productSince we have 100% money back guarantee, we have no issue with refunding the moneyIt's a quick process he has to initiate via ***But as our product doesn't have ingredients to cause chemical burns, we refute such claims given the list of ingredients and the extensive clinical research available on HyxylresorcinolPlease let me know if you need additional information or have further questionsThank You, Eva B*** ***

Dear [redacted], Thank you for notifying us of the complain you received from [redacted]. We received the letter just yesterday and immediately are responding to the...

complain. It's extremely upsetting to hear such unfounded claims being made. Our products are produced in FDA approved facility and we use safest ingredients with many wonderful vitamins and minerals to help produce visible results. [redacted] did indeed purchase the Spot Eraser Gel via [redacted]. PureLx Spot Eraser Gel purchased on [redacted] are fulfilled and shipped directly from [redacted] fulfillment centers. [redacted] left a product review making the similar claim, but he never went through the refund request process on [redacted] has a very quick and easy refund process and our products are 100% money back guaranteed. He claims he came to our website and didn't find a contact email and that our phone number didn't work, however both are on the website and in perfect working order. You can check yourself at PureLx.com. The phone number is available on all the pages throughout the website in the header, in the middle, and the contact email is available here:[redacted] This "Contact us" link is also available through all pages in the footer and is the first link on the left. The Dark Spot Eraser is made of ingredients that have neutral pH balance. Essentially the pH of Dark Spot Eraser Gel is between 5.0-6.0 and skin pH is 5.5. It's absolutely impossible for this product to cause chemical burns. There are just no chemicals in use in this product that would yield this result. Here is the full list of the ingredients in the product: Purified Water (Aqua) Simmondsia Chinensis (Jojoba) Seed Oil Hexylresorcinol Niacinamide (Vitamin B3) Hyaluronic Acid Squalane Polyisobutene Polysorbate 20 Polyacrylate-13 Phenoxyethanol Ethylhexylglycerin The ingredient that fades dark spots in the list above is Hexylresorcinol. Hyxylresorcinol is an organic compound with local anesthetic, antiseptic and anthelmintic properties. It is available for use topically on small skin infections and even is an ingredient in throat lozenges. We follow all the FDA guidelines for packaging disclosures and have all the pertinent information on the box and the bottle that contains the product. Since we have 100% money back guarantee, we have no issue with refunding the money. It's a quick process he has to initiate via [redacted]. But as our product doesn't have ingredients to cause chemical burns, we refute such claims given the list of ingredients and the extensive clinical research available on Hyxylresorcinol. Please let me know if you need additional information or have further questions. Thank You, Eva B[redacted]