I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution may become satisfactory to me I will wait until the said time which is 22nd of July to get tracking information for the shipment of my unitIf this does not happen, I will pursue the problem within my rights for a refund Regards, [redacted] ***
Hi [redacted], I was hoping to provide tracking information for this customer in Turkey by last Wednesday - but it took a few days to set up and is now delayed a few more days by the events in Turkey. This order was originally processed for PurePower by our Polish dealer, who failed to ship its...
battery portion. (The product provides 90% of its functionality without the batteries attached - but is incomplete. We made 3 seperate attempts over a year to deliver the battery pack by DHL, by Ecoparcel and by Interlink (European based courier services). Each courier company returned the goods as undeliverable due to rules against shipping batteries by air. It remains at our Heathrow UK freight forwarder depot where it still waits shipping to Tukey. The main sticking point was the extordinarily high cost of shipping to Turkey by UPS or Fedex - who do not have rules against batteries. The cost was over $600. I have resolved the issue by opening a new European courier shipping account with Interlink in the name of our UK distribution subsidiary, Audiophile APS Limited, London. It took over a month to complete the account paperwork due to UK bureaucracy, but it is now in place and armed with account status Interlink will accept the shipment. It was an unreasonably long time to resolve a simple problem. PurePower is a small "build to order" audio manufacturer that was under its own financial stress which significantly added to the problem. I expect to be able to report a successful shipment with tracking information for the customer by the end of this week (July 22)
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution may become satisfactory to me. I will wait until the said time which is 22nd of July to get tracking information for the shipment of my unit. If this does not happen, I will pursue the problem within my rights for a refund. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution may become satisfactory to me I will wait until the said time which is 22nd of July to get tracking information for the shipment of my unitIf this does not happen, I will pursue the problem within my rights for a refund Regards, [redacted] ***
Hi [redacted], I was hoping to provide tracking information for this customer in Turkey by last Wednesday - but it took a few days to set up and is now delayed a few more days by the events in Turkey. This order was originally processed for PurePower by our Polish dealer, who failed to ship its...
battery portion. (The product provides 90% of its functionality without the batteries attached - but is incomplete. We made 3 seperate attempts over a year to deliver the battery pack by DHL, by Ecoparcel and by Interlink (European based courier services). Each courier company returned the goods as undeliverable due to rules against shipping batteries by air. It remains at our Heathrow UK freight forwarder depot where it still waits shipping to Tukey. The main sticking point was the extordinarily high cost of shipping to Turkey by UPS or Fedex - who do not have rules against batteries. The cost was over $600. I have resolved the issue by opening a new European courier shipping account with Interlink in the name of our UK distribution subsidiary, Audiophile APS Limited, London. It took over a month to complete the account paperwork due to UK bureaucracy, but it is now in place and armed with account status Interlink will accept the shipment. It was an unreasonably long time to resolve a simple problem. PurePower is a small "build to order" audio manufacturer that was under its own financial stress which significantly added to the problem. I expect to be able to report a successful shipment with tracking information for the customer by the end of this week (July 22)
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution may become satisfactory to me. I will wait until the said time which is 22nd of July to get tracking information for the shipment of my unit. If this does not happen, I will pursue the problem within my rights for a refund. Regards, [redacted]