Puria Skin Serum

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a 14 day trial basis back on 10/10/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 10/24/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/24/2017: $94.95 for the skin serum and $89.95 for the eye cream. The customer contacted our Customer Service on 11/08/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 10/24/2017: $94.95 for the skin serum and $89.95 for the eye cream for any misunderstanding when placing the order. Here are the refund confirmations:$94.95 Trans ID: [redacted] dated 11/17/2017.$89.95 Trans ID: [redacted] dated 11/17/2017.The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--Puria Skin SerumEmail: [email protected] Free Number: 1-877-220-9811

Revdex.com:
  To whom it may concern, I was disappointed the way they handle my complain. Up to now I didn't hear from anybody regarding a refund.    But I received a credit from my bank Nov. 17, 2017.   Thank you so much for your time and effort regarding this matter.   Sincerely yours,[redacted] 
Regards,
[redacted]

To: Revdex.com Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum on a 14 day trial basis back on 12/07/2017 and paid the shipping and handling fee of $4.95. The trial expired on 12/21/2017 and due to the fact that the customer didn’t cancel they were charged $94.95 for the original shipment. The customer contacted our Customer Service on 12/22/2017 and requested for their subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 12/21/2017 for the skin serum in the amount of $94.95 for any misunderstanding when placing the order. Here is the refund confirmation:$94.95 Trans-ID: [redacted] dated 01/19/2018. The refund should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.