Purinova Eye Cream

To: A [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our skin serum and eye cream on a day trial basis back on 12/18/and paid the shipping and handling fees of $and $The trial expired on 01/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/01/2018: $for the skin serum and $for the eye creamThe customer contacted our Customer Service on 01/02/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/01/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: [redacted] dated 01/15/ $Trans-ID: [redacted] dated 01/15/The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our eye serum and skin cream on a day trial basis back on 12/18/and paid the shipping and handling fees of $and $The trial expired on 01/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/01/$for the skin cream and $for the eye serum.The customer contacted our Customer Service on 01/01/and requested for the subscription to be cancelled, which we didHowever, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the refunds in the amount of $for the skin cream and $for the eye serum charged on 01/01/Here are the refund confirmations:$Trans-ID: [redacted] dated 01/01/ $Trans-ID: [redacted] dated 01/01/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our skin serum and eye cream on a day trial basis back on 09/06/and paid the shipping and handling fees of $and $The trial expired on 09/20/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/20/2017: $for the skin serum and $for the eye creamDue to no cancellation the autoship program took effectThe following month on 10/20/the customer was charged for new shipments: $for the skin serum and $for the eye creamThe final order was charged to the customer on 11/19/2017: $for the skin serum and $for the eye cream.The customer contacted our Customer Service on 11/20/and requested for the subscription to be cancelled, which we didThe customer also requested a refund so we offered a 35% refund for their most recent order: $for the skin serum and $for the eye creamHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charges on 11/19/2017: $for the skin serum and $for the eye serum for any misunderstanding when placing the orderAs a courtesy we will also refund the charges on 10/20/2017: $for the skin serum and $for the eye creamHere are the refund confirmations:$Trans ID: [redacted] dated 11/21/$Trans ID: [redacted] dated 11/21/ $Trans ID: [redacted] dated 11/21/2017.$Trans ID: [redacted] dated 11/21/2017.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To: Revdex.com Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our skin serum and eye cream on a day trial basis back on 12/18/and paid the shipping and handling fees of $and $The trial expired on 01/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/01/2018: $for the skin serum and $for the eye cream.The customer contacted our Customer Service on 01/02/and requested for the subscription to be cancelled, which we didThe customer later emailed us on 01/12/requesting refunds so we issued a full refund for each productHere are the refund confirmations:$Trans-ID: [redacted] dated 01/12/ $Trans-ID: [redacted] dated 01/12/Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Although the professionalism of the business' response was nice, their information of my actions and their actions was incorrect. I only checked for payment of the cost of shipping the samples, which was the ONLY thing I received from them. I never received any of the products that were supposedly "auto-shipped." There was no communication regarding the total of $worth of products I was to receive either, and certainly no indication of what future products would cost. Very disappointed in this company. Also very disappointed by the verbal and email response I received from them - which gave conflicting resolutions. I made the efforts to contact the Revdex.com and my bank to resolve this, believing that citizens should know this and carefully check out businesses they wish to do business with.I very much appreciate Revdex.com's assistance. I am reassured that you are here for us
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Face Cream and Eye Serum on a day trial basis back on 08/17/and paid the shipping and handling fees of $and $Additionally, our customer added our Insureship for $Customer contacted our Customer Service on 08/22/and requested for the subscription to be cancelled, which we didOur customer service also issued a refund of $and $4.95, which was for shipping and handlingWe also refunded the Insureship for $$Trans ID:*** dated 08/22/ $Trans ID:*** dated 08/22/$Trans ID:*** dated 08/22/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To: *** ***Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our skin serum and eye cream on a day trial basis back on 10/21/and paid the shipping and handling fees of $and $The trial expired on 11/04/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/04/2017: $for the skin serum and $for the eye creamThe customer contacted our Customer Service on 11/07/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 11/04/2017: $for the skin serum and $for the eye cream for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: *** dated 12/05/ $Trans ID: *** dated 12/05/017.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To: *** ***Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our skin serum and eye cream on a day trial basis back on 11/21/and paid the shipping and handling fees of $and $The trial expired on 12/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/05/2017: $for the skin serum and $for the eye creamDue to no cancellation the autoship program took effectThe following month on 01/04/the customer was charged for new shipments: $for the skin serum and $for the eye cream.The customer contacted our Customer Service on 01/06/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/04/and 12/05/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: *** dated 01/09/$Trans-ID: *** dated 01/09/$Trans-ID: *** dated 01/09/2017.$Trans-ID: *** dated 01/09/2017.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a 14 day trial basis back on 09/06/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 09/20/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/20/2017: $94.95 for the skin serum and $89.95 for the eye cream. Due to no cancellation the autoship program took effect. The following month on 10/20/2017 the customer was charged for new shipments: $94.95 for the skin serum and $89.95 for the eye cream. The final order was charged to the customer on 11/19/2017: $94.95 for the skin serum and $89.95 for the eye cream.The customer contacted our Customer Service on 11/20/2017 and requested for the subscription to be cancelled, which we did. The customer also requested a refund so we offered a 35% refund for their most recent order: $33.20 for the skin serum and $31.50 for the eye cream. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charges on 11/19/2017: $61.75 for the skin serum and $58.45 for the eye serum for any misunderstanding when placing the order. As a courtesy we will also refund the charges on 10/20/2017: $94.95 for the skin serum and $89.95 for the eye cream. Here are the refund confirmations:$94.95 Trans ID: [redacted] dated 11/21/2017. $94.95 Trans ID: [redacted] dated 11/21/2017.      $89.95 Trans ID: [redacted] dated 11/21/2017.$89.95 Trans ID: [redacted] dated 11/21/2017.The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 10/17/2017 and paid the shipping and handling fees of $5.99 and $4.95.The trial expired on 10/14/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/14/2017 $94.95 for the Skin Cream and $89.95 for the Eye Serum. Customer contacted our Customer Service on 10/15/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 10/14/2017,$94.95 for the Skin Cream and $89.95 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$94.95 Trans ID:[redacted] dated 10/17/2017.      $89.95 Trans ID:[redacted] dated 10/17/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To: Revdex.com Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a 14 day trial basis back on 12/18/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 01/01/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/01/2018: $94.95 for the skin serum and $89.95 for the eye cream.The customer contacted our Customer Service on 01/02/2018 and requested for the subscription to be cancelled, which we did. The customer later emailed us on 01/12/2018 requesting refunds so we issued a full refund for each product. Here are the refund confirmations:$94.95 Trans-ID: [redacted] dated 01/12/2018.      $89.95 Trans-ID: [redacted] dated 01/12/2018. Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To: A[redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a 14 day trial basis back on 12/18/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 01/01/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/01/2018: $94.95 for the skin serum and $89.95 for the eye cream. The customer contacted our Customer Service on 01/02/2018 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/01/2018 for any misunderstanding when placing the order. Here are the refund confirmations:$94.95 Trans-ID: [redacted] dated 01/15/2018.      $89.95 Trans-ID: [redacted] dated 01/15/2018. The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 09/15/2017 and paid the shipping and handling fees of $5.99 and $4.95.The trial expired on 09/29/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/29/2017 $94.94 for the Skin Cream and $89.95 for the Eye Serum. Customer contacted our Customer Service on 11/02/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 09/29/2017,$94.94 for the Skin Cream and $89.95 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$94.94 Trans ID:91431540 Dated 11/07/2017.      $89.95 Trans ID:3803973509 Dated 11/07/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our eye serum and skin cream on a 14 day trial basis back on 12/18/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 01/01/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/01/2018 $94.95 for the skin cream and $89.95 for the eye serum.The customer contacted our Customer Service on 01/01/2018 and requested for the subscription to be cancelled, which we did. However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the refunds in the amount of $94.95 for the skin cream and $89.95 for the eye serum charged on 01/01/2018. Here are the refund confirmations:$94.95 Trans-ID: [redacted] dated 01/01/2018.      $89.95 Trans-ID: [redacted] dated 01/01/2018. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.