Puritan Juvenile & Bedding Center

To whom it may concern:
The furniture purchased by the consumer was received in the same condition as seen by the purchaser and although the mfgshipped the wrong mirror, the company was ready to ship the correct one ASAP
The consumer was completely in error in reference to our cabinet refinisher who has over years of experience & inspects all furniture before pior delivery.
The original deposit was refunded minus the re-stocking fee of $although there was no reason to do so & the re-stocking fee will not be returned; in addition when the consumer came to pick up the furniture minus the appearance of his spouse;there was not one comment pertaining to the appearance of said mdse
This consumer is not welcome @ our Puritan furniture in the present or the future & this concludes this mockery, sincerely, the staff

Complaint: ***
I am
rejecting this response because:
An item that has supposed 'wormholes' in the dresser drawer fronts is not considered excellent condition when the showroom model on display has no such 'wormholes'. Chipped paint and the completely wrong mirror (which also had a chip in the paint) is not considered excellent condition. If the items were in excellent condition at the time of pickup, why did the in-house refinisher have to refinish the faces of the dressers AFTER I looked at them and pointed out the quality issues? If I wanted to buy refinished/refurbished furniture, I would have gone to a consignment shop and had them refinished myself for less money than purchasing these 'new' pieces of furniture that needed to be refinished
Sincerely,
*** ***

Puritan juvenile furniture had & has a posted policy of a re-stocking charge of $& that applies to this refused order which was in excellent condition @ the time of the consumer picking up said mdse

Review: A furniture item was ordered from this store and told would be in for pick up within 6-8 weeks of purchase. Half of the item was paid for upon ordering.

After 8 weeks, there was no effort made by the company to reach out to give any status update. Customer reached out to company on several occasions and only received a return call after the 4th attempt.

Upon that return call, the owner had explained that there were supplier issues and that a loaner piece of furniture would be a possibility and that I would be given a status update in a week. A week later, an employee called and said that the furniture item would not be available 3 months after it was initially ordered and that a loaner piece of furniture was not allowed. Upon explaining the rule, I understood why, but I was made to feel like I should have known the rule all along.

When trying to make arrangements for the piece of furniture to come in, the company did not offer any sort of compensation nor did they even offer to deliver the piece of furniture to our home. I am still waiting on the item.Desired Settlement: Some sort of compensation or delivery of the order (rather than having to pick up the item) should be offered.

It is extremely poor practice to take half the payment for an item and not update customers on the status of their order. Had I known this was a possibility, I would have requested a refund the moment I knew they were having supplier issues and gone to a different store. It is not right that I was never notified of the supplier issues. I understand it is a custom piece of furniture, but that should be considered the cost of doing business considering this company seems to always use this supplier.

I also want it o be known that this company runs their business very poorly with staff being extremely rude to customers, raising their voices to them over the phone (which happened nearly every time I actually was able to talk to someone).

Review: I went to puritan juvenile to get some prices on matresses and a childrens bed I only intended to get prices but with the associate following me about and suddenly she was checking to see if the mattress was available and was writing me up and they were arguing over stock and who was supposed to do what I got frazzled and felt obligated to now buy the mattress so I signed the the papers and put a down payment on it of half the cost soon after I left I regretted the decision so I looked them up online and learned that I only had 3 days to cancel an order or face a fine so the next day I called with my concerns and was told I could only speak to the sales associate who helped me so when she called me back I told her I wanted to cancel the order and wanted my money back suddenly she cant help me only the owner could autherize a cancellation and being fathers day weekend he might not be in on monday I tried calling monday to return the associates call and on tuesday when I got out of work but by then they were closed I called on wensday told the woman who answered I wanted to cancel my order again I was told to speak I needed to speak to the sales associate I told her that wasnt working and the website said I had only 3 days to cancel so she told me only the owner can authorize my refund and he wasnt there it has been a week now I no longer want their mattress I want my money back they refuse to refund me they just keep giving me the run around and I gave them cash so now I cant just go to my bank and cancel it im stuck and they know it

Product_Or_Service: mattress

Order_Number: XXXXX

Desired Settlement: DesiredSettlementID: Refund

I gave them $160.00 cash down payment I want my money back

Business

Response:

Business Response /* (1000, 9, 2013/07/14) */

Contact Name and Title: [redacted], President

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@msn.com

We have refunded the customer by check in the amount of $160.00 on 7/14/13

Consumer Response /* (-5, 10, 2013/07/18) */

puritan has finally mailed me a check for the $160.00 dollars they owed me thank you Revdex.com for your help in this matter

Review: I put an order in at Puritan Juvenile Furniture on September 11th 2013 for 3 pieces of childrens bedroom furniture, 2 dressers and 1 mirror. At that time, we were informed that the order would take 4-6 weeks to come in and we put a deposit down of 50% ($740.00) to place the order. The original discussed timeframe for delivery was not met and our items were finally available for pickup after 14 weeks and 3 days on December 21st, 2013. On December 21st, I went to the store to pick up my items. I went into the showroom, and gave them my credit card to process the remainder of the bill ($745.71). After paying, I drove over to the loading docks to take my furniture home but quickly realized that the quality of the finish on our dressers and mirror were nowhere near the quality on the stores floor model. There were a number of dents on the fronts of the drawers, chips/rubs in the paint, and worst of all there were small holes (which the sales staff at Puritan Juvenile described as worm holes) on the faces of a number of the dresser drawers. These wormholes were not present on the showroom floor display that we used as a reference to purchase our items. On top of the damaged furniture issues we were having, the mirror that the store was trying to give me was not the mirror that we had originally purchased from them. Upon confronting [redacted], the manager of the store, about the mirror, he admitted that he had known that it was the wrong mirror even though he did not bring this issue to my attention before accepting my payment.[redacted] stated that he would have his in-house furniture finisher refinish the damaged dressers for us to make them look brand new again. He also told us that he would try to expedite the ordering of the corrected mirror for us. Unfortunately, both of these options were unacceptable to us. The dressers were purchased from a separate furniture manufacturer which would mean that the finish applied at the manufacturer would be different from the finish that Puritans furniture finisher would apply. No matter how good of a job Puritans finisher would do, the finish would never be the same between the finish applied at the manufacturer and Puritans in house finisher. Additionally, we had already waited in excess of 14 weeks to receive our items and we didnt want to wait an additional amount of time to receive the mirror we originally ordered. At this time, I proposed to [redacted] and his salesperson, [redacted], that we could just walk away from this deal, he could keep his dressers and sell them to someone else and we would receive all of our money back since the items Puritan was trying to sell us was not of the same quality as displayed on their showroom floor. Puritan refused this option and told us that if we didnt accept the fixed dressers and new mirror, they would charge us a restocking fee of $250. We refused to accept the dressers that were fixed by Puritans finisher so they credited us back our balance minus the $250 restocking fee.Desired Settlement: At this time, Im getting the Revdex.com involved in an effort to receive the $250 that I feel is due to be refunded to us. I can understand the restocking fee charge if the items we were purchasing were of the same quality that the showroom model was, but in our situation this was not the case. The store tried to patch the inferior quality of work completed by this furniture manufacturer then tried forcing us to take it home with us for the same price as purchasing brand new, high quality, items straight from the factory.

Business

Response:

Puritan juvenile furniture had & has a posted policy of a re-stocking charge of $250.00 & that applies to this refused order which was in excellent condition @ the time of the consumer picking up said mdse.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

An item that has supposed 'wormholes' in the dresser drawer fronts is not considered excellent condition when the showroom model on display has no such 'wormholes'. Chipped paint and the completely wrong mirror (which also had a chip in the paint) is not considered excellent condition. If the items were in excellent condition at the time of pickup, why did the in-house refinisher have to refinish the faces of the dressers AFTER I looked at them and pointed out the quality issues? If I wanted to buy refinished/refurbished furniture, I would have gone to a consignment shop and had them refinished myself for less money than purchasing these 'new' pieces of furniture that needed to be refinished.

Sincerely,

Business

Response:

To whom it may concern:

The furniture purchased by the consumer was received in the same condition as seen by the purchaser and although the mfg. shipped the wrong mirror, the company was ready to ship the correct one ASAP.