Purity International

Our company installed a cedar fence for this customer in May Literature was given to the customer as to what to expect and what is for cedar fencingCedar is not a man made product and therefore cracking, splitting and cupping are a occurrenceOur company did however, go to the customers property and replaced approxboards, two 6xand two 4xposts and a 10' double drive gate, in the amount of $1500.00, which is not covered in our warranty, as a good deedStructurally, there is nothing wrong with the fenceNow she wants the entire fence replaced, despite what is a natural occurrence with cedar It also states in our warranty what is covered and what is not covered, i.e.; splitting, cracking and cupping are not replaced just because of the natural phenomena of cedar productThe customer believes that weathering and cracking should not be taking place and our company does different work in the suburbs compared to urban MilwaukeeWe can send of the literature and warranty if need be