Purity Medical Products

[redacted] MDI have attached a wav file for you to hear the order veritication yourself.The names of neither [redacted] nor [redacted] are nowhere on our paperwork or in the original compiaintyou have lodge.I did listen to the tape again this morning and [redacted] does confirm that she spoke with [redacted] on Friday(02/06)When asked if she was authorized to place the order, her response was 'Yeah, we all are'Weclearly identified the company twice along with shipping into and price and even asked if she needed ·a purchase order number on the order.I see that you only want to order your product from [redacted] That great, they will serve youwellHowever, [redacted] appears to be unaware of this policy.I don't know why [redacted] didn't give his last nameHe should have but didn't and I am not going tomake excuses for something I cannot changHowever I have provided my full name, email address and phone number for your convenience.I have closed the account and added your company to a do not call list.Happy Thursday,***Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear [redacted] , [redacted] p 2/3When Purity Medical Products tirst caned my office, they asked for [redacted] . If our office did place anorder with this company, why did they ask for a person who has Not worked tor me for over 6 months?? The facts are that noone trom my company ever ordered anything from you. When you called &b'Bin and told [redacted] that [redacted] had placed :;this order, [redacted] agreed because [redacted] is the offce manager. [redacted] NEVER orders supplies. I ONLY order medical suppliesfrom [redacted] .I NEVER order $ 500 worth of syringes. And why would [redacted] NOT give me his last name when Icalled your company??Have a nice day. [redacted] MD PC

Wednesday, March 04,2015*** *** *** *** *** ***
*** *** ** ***RE: ID #***, *** * *** *** ***,On Monday, 03/02/2015, *** spoke with *** about placing an order for syntheticexam glovesHe told her that our verification department would be calling
the followingworkday to confirm the sale and review shipping informationOn Tuesday, 03/03/2015,Keith spoke with *** to confirm the orderThis telephone call is recordedThetracking number for the conversation is 150303/and can be provided via email atyour requestOnce the order is confirmed an invoice is processed and mailed thefollowing morningAll customers are offered the same terms of saleThe invoice is duedays after the product is received which is stated clearly on the invoice under terms.I have listened to the verification recording this morningWhen asked if she (***) wasauthorized to place the order, her response was yesWe clearly identified the companytwice along with shipping info and price and even asked if she needed a purchase ordernumber on the order.On Friday, 03/06/2015, someone from Doctor *** office left a message for a return call.This call came in after business hoursMonday, 03/09/morning *** called as Iwas opening the business for the dayShe requested the order be cancelledI obliged herrequestApproximately minutes later, *** called Doctor ***'s office in response tothe message left over the weekend*** told *** that the issue was resolved to hersatisfactionCredit memo number *** was applied the original order #***Regards,*** ***Purity Medical Products* * *** ***
*** ** ***

We are in receipt of the complaint from West County Colon & Rectal and are happy to address any concerns regarding the referenced transaction.First off we would like to clarify that at no time has there ever been an employee named “[redacted]” employed with Purity Medical Products. Secondly, all...

employees clearly identify themselves, and the company during any correspondence with a customer. Unless requested otherwise, all customers receive a minimum of two calls prior to shipment and every effort is made to keep the customer apprised of shipping status at all times.Having reviewed the transaction we can confirm that [redacted] K. did speak to a salesmen on Thursday September 10, 2015 and did place an order at that time. The following day on Friday September 11, 2015 our order processing department called back to confirm the details of the order (for customer assurance this is a recorded conversation and a copy has been forwarded directly to the customer)An invoice was mailed to the customer on Monday September 14, 2015On Thursday September 17, 2015 a representative called the office to notify them of a shipping delay. Carrie the practice manager took the call since [redacted] was not in. She stated that the delay was acceptable and to ship the order as soon as available.Subsequently the order was shipped to on Monday October 5, 2015 via UPS and delivered on October 9, 2015 at 1:41PM signed for by [redacted] K.On Monday October 12, 2015 [redacted] called our customer service line stating the office no longer wanted the order. At this time, a return authorization was given and she was advised to notify the carrier for return shipment. A short while later an email was received in our general mailbox stating we had 30 days to pickup the gloves or they’d throw them in the trash.On Tuesday October 13, 2015 UPS picked up the order and it was received back in our facility on Monday October 19, 2015. The customer’s account has been credited for the returned merchandise.At this point in time we are unclear what additional resolve the customer is seeking.

Thursday, May 28, 2015Revdex.comAtten: [redacted]San Diego, Orange & Imperial CountiesComplaint ID: [redacted]Twelve Oaks Pediatrics[redacted]RECEIVED JUN 01 205Every customer is called three times prior to any merchandise being shipped.The...

first call (04/16/2015) we ask for the sale. The second call (04/17/2015) weverify the sale which then becomes an order. In this process we ask the customerif they are authorized to purchase merchandise and would they like to apply apurchase order number to the order. We go over the shipping/billing informationthey have provided. These are not questions someone would ask if they wantedto deceive, nor would we call three times. We then send the customer a copy ofthe invoice (04/20/20 15), due 10 days after product receipt, prior to shipping sothat they have a record of what's coming in from us. Finally, (04/23/2015) a callis made to schedule the shipment. This order shipped on 04/27/2015.We contacted this customer on the dates listed above; any of which she couldhave cancelled the order or just said no. We simply wouldn't have shipped themerchandise.On 05/15/2015 the product was returned to us, but only after the customerthreatened to keep the merchandise and not pay for it. At which point [redacted] incustomer service did tell her that the invoice would be turned over to collectionafter 30 days past due.[redacted]Purity Medical Products[redacted]Notes and recording can be provided to the Revdex.com[redacted]

Thursday, August 20, 2015Revdex.comAtten: [redacted]San Diego, Orange & Imperial CountiesComplaint ID: I [redacted]Current Dermatology[redacted] E [redacted]
[redacted]We do call customers and ask for a sale. We do request to speak to theauthorized buyer. Had we...

attempted to imply that this was anything other then anew order we would not have asked the customer to sign a order confirmation.Our order confirmation has pricing, terms of the sale; along with a cancellationpolicy and that we require an authorized signature. See attached copy, dated07/20/15.In addition, once we had a signed confirmation we generated an invoice that wassent to Current Dermatology on 07/21115. On 07/23/15 we called Ms [redacted] toschedule the shipment and we released the products on 07/31115. At any giventime throughout this process down to accepting the shipment, the order couldhave been cancelled. UPS would have even allowed her to refuse the package atthe door. Instead, Ms [redacted] denied placing the order or was somehowdeceived, yet she signed the order confirmation and accepted the merchandise.[redacted]Purity Medical ProductsPOBox940Placentia CA 92871

[redacted] MDI have attached a . wav file for you to hear the order veritication yourself.The names of neither [redacted] nor [redacted] are nowhere on our paperwork or in the original compiaintyou have lodge.I did listen to the tape again this morning and [redacted] does confirm that she spoke with [redacted] on Friday(02/06). When asked if she was authorized to place the order, her response was 'Yeah, we all are'. Weclearly identified the company twice along with shipping into and price and even asked if she needed ·a purchase order number on the order.I see that you only want to order your product from [redacted]. That great, they will serve youwell. However, [redacted] appears to be unaware of this policy.I don't know why [redacted] didn't give his last name. He should have but didn't and I am not going tomake excuses for something I cannot chang. However I have provided my full name, email address and phone number for your convenience.I have closed the account and added your company to a do not call list.Happy Thursday,[redacted]Regards,[redacted]

CA 92123-1688ID: 1[redacted]Current Dermatology [redacted]Again, we do ask to speak to the person authorized to purchase product. Had we been trying to be deceitful we wouldn't care if it were the buyer or not and we would sell to anyone. But we don't, we ask for the authorized buyer. The fact that Ms. [redacted] doesn't answer the phone further clarifies our resolve to speak to the person in charge. The call on 07/23/15 was a courtesy call as we already had a sign order confirmation. If Ms. [redacted] maintains she was not there, then someone is accepting calls for her. According to our records [redacted] stated that she hasn't seen the invoice yet and she was ok on 2-3 weeks delivery.Ms. [redacted], states that the invoice was not received in time to cancel the order. However, the merchandise was shipped on July 31, 2015, 10 days after the invoice was mailed. Even if they didn't receive the invoice on the 23rd they still had time to cancel as needed. Further she states that she wasn't in the Office the following week of July 23rd and therefore could not denied delivery. However, the package wasn't delivered until 08/06/15, given that it shipped on July 31*.Finally, we don't know whom Ms [redacted] buys from and frankly it's none of our business. As for "posing" as her supplier, the idea is impractical since we have no possible way of guessing who that might be. We are located in California and Current Dermatology is located in North Carolina. There are thousands of medical suppliers across the USA. She could be using any of them.[redacted] Purity Medical Products PO Box 940 Placentia CA 92871

Wednesday, March 04, 2015Revdex.com4747 Viewridge Ave 200San Diego CA 92123-1688RE: ID #[redacted], [redacted],On Friday 02/06/2015, [redacted] spoke with [redacted] about an order for syringes with needle.He told her that our verification department would be calling the...

following workday toconfirm the sale and review shipping information. On Monday, 02/09/2015, [redacted] spokewith [redacted] to confirm the order. This telephone call is recorded. The tracking number forthe conversation is 150309/063300 and can be provided via email at your request. Oncethe order is confirmed an invoice is processed and mailed the following morning. Allcustomers are offered the same terms of sale. The invoice is due 10 days after the productis received which is stated clearly on the invoice.On Thursday, 02/12/2015, [redacted] called to tell them the products were shipping out. [redacted]was out of the office that day and he was asked to cancel the order per Dr [redacted], by hisoffice staff.We do any pending credit memos for the prior week on Mondays. On, 02/16/2015 theoriginal invoice was credited out of the system. My guess is that Doctor [redacted] foundthe invoice on his desk after the order had been cancelled and credit memo.I have attached a copy of the invoice; credit memo and a blank packing list so that youcan review the language used. These are our standard forms that are used with allcustomers. Our policies are not intended as threatening but informative. For a matter ofrecord our policies are less stringent then [redacted] and certainly more moderate than anycompetitor.Regards,[redacted]Purity Medical Products** [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear [redacted],[redacted] p 2/3When Purity Medical Products tirst caned my office, they asked for [redacted]. If our office did place anorder with this company, why did they ask for a person who has Not worked tor me for over 6 months?? The facts are that noone trom my company ever ordered anything from you. When you called &b'Bin and told [redacted] that [redacted] had placed :;this order, [redacted] agreed because[redacted] is the offce manager. [redacted] NEVER orders supplies. I ONLY order medical suppliesfrom [redacted].I NEVER order $ 500 worth of syringes. And why would [redacted] NOT give me his last name when Icalled your company??Have a nice day.[redacted] MD PC

Review: This company called us and said that we ordered some syringes from them. We order ALL of our medical supplies from [redacted]. We called Purity back and said that we did not order anything from them. They called us back and said that we did. Now we received an invoice from this company. I called them back and spoke to [redacted]-he refused to give me his last name. I again told them that we did Not order any product from them. He again said that we did. The product has not yet arrived but the invoice for $ 529.27 has. The invoice has some threatening legal language written on it.Desired Settlement: Have this company stop calling us and cancel this invoice.

Business

Response:

Wednesday, March 04, 2015Revdex.com4747 Viewridge Ave 200San Diego CA 92123-1688RE: ID #[redacted], [redacted],On Friday 02/06/2015, [redacted] spoke with [redacted] about an order for syringes with needle.He told her that our verification department would be calling the following workday toconfirm the sale and review shipping information. On Monday, 02/09/2015, [redacted] spokewith [redacted] to confirm the order. This telephone call is recorded. The tracking number forthe conversation is 150309/063300 and can be provided via email at your request. Oncethe order is confirmed an invoice is processed and mailed the following morning. Allcustomers are offered the same terms of sale. The invoice is due 10 days after the productis received which is stated clearly on the invoice.On Thursday, 02/12/2015, [redacted] called to tell them the products were shipping out. [redacted]was out of the office that day and he was asked to cancel the order per Dr [redacted], by hisoffice staff.We do any pending credit memos for the prior week on Mondays. On, 02/16/2015 theoriginal invoice was credited out of the system. My guess is that Doctor [redacted] foundthe invoice on his desk after the order had been cancelled and credit memo.I have attached a copy of the invoice; credit memo and a blank packing list so that youcan review the language used. These are our standard forms that are used with allcustomers. Our policies are not intended as threatening but informative. For a matter ofrecord our policies are less stringent then [redacted] and certainly more moderate than anycompetitor.Regards,[redacted]Purity Medical Products[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear [redacted] p 2/3When Purity Medical Products tirst caned my office, they asked for [redacted]. If our office did place anorder with this company, why did they ask for a person who has Not worked tor me for over 6 months?? The facts are that noone trom my company ever ordered anything from you. When you called &b'Bin and told [redacted] that [redacted] had placed :;this order, [redacted] agreed because[redacted] is the offce manager. [redacted] NEVER orders supplies. I ONLY order medical suppliesfrom [redacted].I NEVER order $ 500 worth of syringes. And why would [redacted] NOT give me his last name when Icalled your company??Have a nice day.[redacted] MD PC

Business

Response:

[redacted] MDI have attached a . wav file for you to hear the order veritication yourself.The names of neither [redacted] nor [redacted] are nowhere on our paperwork or in the original compiaintyou have lodge.I did listen to the tape again this morning and [redacted] does confirm that she spoke with [redacted] on Friday(02/06). When asked if she was authorized to place the order, her response was 'Yeah, we all are'. Weclearly identified the company twice along with shipping into and price and even asked if she needed ·a purchase order number on the order.I see that you only want to order your product from [redacted]. That great, they will serve youwell. However, [redacted] appears to be unaware of this policy.I don't know why [redacted] didn't give his last name. He should have but didn't and I am not going tomake excuses for something I cannot chang. However I have provided my full name, email address and phone number for your convenience.I have closed the account and added your company to a do not call list.Happy Thursday,[redacted]Regards,[redacted]

Review: Our employee was contacted by a rep from Purity to authorize a change to shipping dates on an order. Our employee was lead to believe that this was regarding an order that had already been placed. She authorized the changes to the shipping dates not knowing that she was being deceived into "authorizing an order." When we received an invoice for $500 for 2 cases of gloves, I contacted the company to question the invoice. I was told that there was nothing that they could do. If we wanted to return the gloves at our expense that we could. The costumer service rep talked circles around me trying to convince me that we placed this order and that they had proof. When I questioned when, who, and how the order was initiated I was told that they don't keep track of that information. They conveniently have a recording of the second call verifying all of the information that they spoke to our employee about the previous conversation. When I told him that we would not be paying the invoice because we did not place the order, he said that was fine and that they would turn the invoice over to collections. I threatened to report them to Revdex.com as I believed this was a scam and [redacted]’ response was, “That’s fine, I will respond to them the same way as I responded to you. I have proof that your employee placed an order.” When I questioned him about why I was being treated with such disrespect (I was repeated told that I was lying and making up stories and that my employees were being dishonest) and that no legitimate company would allow their customer service representatives to treat costumers in that manner, he laughed it off.Desired Settlement: Purity Medical would be flagged as a scam and that they would pay for returning of the product (or disregard the invoice for the product).

Business

Response:

Thursday, May 28, 2015Revdex.comAtten: [redacted]San Diego, Orange & Imperial CountiesComplaint ID: [redacted]Twelve Oaks Pediatrics[redacted]RECEIVED JUN 01 205Every customer is called three times prior to any merchandise being shipped.The first call (04/16/2015) we ask for the sale. The second call (04/17/2015) weverify the sale which then becomes an order. In this process we ask the customerif they are authorized to purchase merchandise and would they like to apply apurchase order number to the order. We go over the shipping/billing informationthey have provided. These are not questions someone would ask if they wantedto deceive, nor would we call three times. We then send the customer a copy ofthe invoice (04/20/20 15), due 10 days after product receipt, prior to shipping sothat they have a record of what's coming in from us. Finally, (04/23/2015) a callis made to schedule the shipment. This order shipped on 04/27/2015.We contacted this customer on the dates listed above; any of which she couldhave cancelled the order or just said no. We simply wouldn't have shipped themerchandise.On 05/15/2015 the product was returned to us, but only after the customerthreatened to keep the merchandise and not pay for it. At which point [redacted] incustomer service did tell her that the invoice would be turned over to collectionafter 30 days past due.[redacted]Purity Medical Products[redacted]Notes and recording can be provided to the Revdex.com[redacted]

Review: My office manager received a phone call from this company and they said I had ordered vinyl gloves that were back ordered. They did not tell my office manager that the order was 2 cases of vinyl gloves for a unit price of $245. I have never ordered any products from this company but they called telling my office manager that I have ordered from them. I have received an invoice for the two cases of gloves that I have never ordered. I have tried to contact them to make a refund within the 3 business days from the order date, but I could not get in contact with the company.Desired Settlement: The company to not deliver any case of gloves and an invoice with a statement of $0

Business

Response:

Wednesday, March 04,2015[redacted]

[redacted]RE: ID #[redacted], [redacted],On Monday, 03/02/2015, [redacted] spoke with [redacted] about placing an order for syntheticexam gloves. He told her that our verification department would be calling the followingworkday to confirm the sale and review shipping information. On Tuesday, 03/03/2015,Keith spoke with [redacted] to confirm the order. This telephone call is recorded. Thetracking number for the conversation is 150303/062052 and can be provided via email atyour request. Once the order is confirmed an invoice is processed and mailed thefollowing morning. All customers are offered the same terms of sale. The invoice is due10 days after the product is received which is stated clearly on the invoice under terms.I have listened to the verification recording this morning. When asked if she ([redacted]) wasauthorized to place the order, her response was yes. We clearly identified the companytwice along with shipping info and price and even asked if she needed a purchase ordernumber on the order.On Friday, 03/06/2015, someone from Doctor [redacted] office left a message for a return call.This call came in after business hours. Monday, 03/09/2015 morning [redacted] called as Iwas opening the business for the day. She requested the order be cancelled. I obliged herrequest. Approximately 20 minutes later, [redacted] called Doctor [redacted]'s office in response tothe message left over the weekend. [redacted] told [redacted] that the issue was resolved to hersatisfaction. Credit memo number [redacted] was applied the original order #[redacted]Regards,[redacted]Purity Medical Products[redacted]

Review: Our employee was contacted by a rep from Purity to authorize a shipment of gloves that we had made that was now back-ordered. Our employee was lead to believe that this was regarding an order that had already been placed. She authorized the changes to the not knowing that she was being deceived into "authorizing an order." When we received an invoice for $500 for 2 cases of gloves, I contacted the company to question the invoice and spoke with [redacted] at ext. [redacted]. I was told that there was nothing that they could do. If we wanted to return the gloves at our expense that we could. I informed him that the 2 cases were already on the way back to the company at our expense but that we would not be paying a restocking fee due to the deception in this transaction. He states we will be notified by invoice when our package is received.Desired Settlement: A invoice showing return and $0 balance and to never be contacted by this company again.

Business

Response:

Thursday, August 20, 2015Revdex.comAtten: [redacted]San Diego, Orange & Imperial CountiesComplaint ID: I [redacted]Current Dermatology[redacted] E [redacted]

[redacted]We do call customers and ask for a sale. We do request to speak to theauthorized buyer. Had we attempted to imply that this was anything other then anew order we would not have asked the customer to sign a order confirmation.Our order confirmation has pricing, terms of the sale; along with a cancellationpolicy and that we require an authorized signature. See attached copy, dated07/20/15.In addition, once we had a signed confirmation we generated an invoice that wassent to Current Dermatology on 07/21115. On 07/23/15 we called Ms [redacted] toschedule the shipment and we released the products on 07/31115. At any giventime throughout this process down to accepting the shipment, the order couldhave been cancelled. UPS would have even allowed her to refuse the package atthe door. Instead, Ms [redacted] denied placing the order or was somehowdeceived, yet she signed the order confirmation and accepted the merchandise.[redacted]Purity Medical ProductsPOBox940Placentia CA 92871

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I admit to signing an order form but after the company was deceitful in their method of sale. I am the office manager and do all of the ordering at our office. I do not answer the phone and therefore the business would have had to request to speak with me directly. I DID NOT schedule a shipment in that I was not even in the office on July 23rd; the day the business claims to have gotten the office authorization. Further more, I was still out of the office the week following when the package was delivered and therefore could not have signed for it nor denied the delivery. Lastly, as mentioned before, I place orders for the office. Current Dermatology does not make payments to anyone for any orders. Our owners, Current Medical Services, makes all payments. They received the invoice after July 23rd, and therefore would not have had time to cancel the order. If the business had not "posed" as someone who we order from on a regular basis over the phone, I would have clarified where the sent would need to be sent, as I have to do with any new client. Again, we are not looking to cause any problems. The gloves have been returned undamaged to the company per our, Current Medical Services, shipping cost. We are simply asking for this company to wave the restocking fee and send us an invoice showing $0 charge.

Regards,

Review: [redacted] from Purity Medical Care called claiming to be from a company that I order the supplies for the office from. They stated that the gloves we currently use have a shortage on them and that the office needs to let them know how many gloves they should put on hold until January. I explained I wasn't sure and that but I could estimate 12 cases but would like to order them as needed. [redacted] stated that wasn't a problem and he would call back as soon as the gloves came in and were placed on hold. [redacted] then called about a week later and said the gloves are ready to be delivered. I declined shipment at that time. [redacted] called again and spoke with the office manager. She took a message from [redacted] stating he wanted to talk with me about the gloves. He stated they would not be available for a week and a half. About a week and a half later gloves arrived from Purity Medical Products. This was the first time that I had heard of the companies name. I called the supplier that I normally used and they explained to me they had not shipped them and non of their gloves are on hold. I called the number on the packing list and reached [redacted]. He explained to me that the office manger approved of the shipment. I requested him to have an employee pick up the products. That I nor the office manger did not approve of this shipment.Desired Settlement: I would like Purity Medical Products not to disclose that they are another company that a business orders supplies from. I would like them to pick up their supplies at not cost to the company that I work for. The company I work for should also not be charged for the product.

Business

Response:

We are in receipt of the complaint from West County Colon & Rectal and are happy to address any concerns regarding the referenced transaction.First off we would like to clarify that at no time has there ever been an employee named “[redacted]” employed with Purity Medical Products. Secondly, all employees clearly identify themselves, and the company during any correspondence with a customer. Unless requested otherwise, all customers receive a minimum of two calls prior to shipment and every effort is made to keep the customer apprised of shipping status at all times.Having reviewed the transaction we can confirm that [redacted] K. did speak to a salesmen on Thursday September 10, 2015 and did place an order at that time. The following day on Friday September 11, 2015 our order processing department called back to confirm the details of the order (for customer assurance this is a recorded conversation and a copy has been forwarded directly to the customer)An invoice was mailed to the customer on Monday September 14, 2015On Thursday September 17, 2015 a representative called the office to notify them of a shipping delay. Carrie the practice manager took the call since [redacted] was not in. She stated that the delay was acceptable and to ship the order as soon as available.Subsequently the order was shipped to on Monday October 5, 2015 via UPS and delivered on October 9, 2015 at 1:41PM signed for by [redacted] K.On Monday October 12, 2015 [redacted] called our customer service line stating the office no longer wanted the order. At this time, a return authorization was given and she was advised to notify the carrier for return shipment. A short while later an email was received in our general mailbox stating we had 30 days to pickup the gloves or they’d throw them in the trash.On Tuesday October 13, 2015 UPS picked up the order and it was received back in our facility on Monday October 19, 2015. The customer’s account has been credited for the returned merchandise.At this point in time we are unclear what additional resolve the customer is seeking.