Purmort Homes Inc Reviews (2)
Purmort Homes Inc Rating
Address: 7842 149th Ave NW, Ramsey, Minnesota, United States, 55303-6036
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www.floridaysac.com
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Dear Mr***: This letter is in response to Complaint from *** ** ***, *** *** *** **, Ramsey, Mn The one-year warranty issues would be in August of Purmort Homes will be within that time frame. Secondly, Rachel did not follow to fill out and submit the one year
service form and reference the “BAM Building Performance Guidelines (Version 2.0) of those issuesThose instructions were given and explained to her at the closing date. The issues have now been resolvedThe siding sub-contractor contacted Mr*** on Friday the 16th of June The sider looked at the issues, and told Mr*** that he would take care of then when he was in the development next week the 19th of JuneMr*** said that that was fine, and he would tell that to his wife. Purmort Homes, Inc*** Purmort/ President
I am rejecting this response because:
It is true that the siding contractor stopped by our house the week of 6/and informed us that he would be at our house to resolve the three issues with our siding on 6/or 6/While we are pleased that the issues will hopefully be resolved, we hope that MrPurmort understands that it is unacceptable to wait ten months to resolve a customer's complaintHowever, at this time the issues have not actually been resolvedWe have only received a promise of resolutionFurthermore, we were not provided with the BAM Building Guidelines Book upon closing that we know of, nor were we provided with any instructions about what to do if we had a problem other than to contact the realtor or MrPurmortIn February when I spoke to MrPurmort on the phone about our siding concerns, he told me that I needed to "check the book," referring to the building guidelinesWhile I was fairly certain I had never received the aforementioned book, I checked my recordsWhen I confirmed that we had never received the book in any format, MrPurmort's realtor provided us with an electronic version of the bookWe were never instructed to fill out any forms, and we would have been happy to do so had anyone instructed us to do so