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PuroClean by Osborn, LLC

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PuroClean by Osborn, LLC Reviews (1)

Our entire staff at PuroClean is very sorry to hear you may have had a bad experience with us.  We work very hard with customer satisfaction and take it very seriously.  As we dig into this job file, we become more confused on the complaint itself, filed a year later.  We have...

multiple documents signed by Wanda (homeowner) expressing her satisfaction with our services and we are showing the claim paid in full.  Those documents have been supplied along with this response.  We do have notes from calls Wanda placed after the claim had been satisfied regarding work done.  We offered to come back out to look over things at which that point, Wanda refused.  Regarding the July 4th plans, our file shows Mr. [redacted] had a conversation with homeowner (Wanda) regarding the upcoming July 4th activities that would have taken place onsite.  Mr [redacted] felt it was necessary to continue work throughout the 4th due to the safety of children running around bare footed.  Wanda had agreed to this plan, obviously, by allowing us to continue the work.  During the mitigation services, laminate flooring had to be removed.  That left an unreliable surfaced sub floor exposure that led to each bedroom in the home.We are very sorry the timing of this claim prevented your July 4th plans.  We strive to become better as a company each day.  Regardless of the confusion on this matter, it will be used for training purposes to help us prevent this from happening again in the future.

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