PuroClean Restoration Services

Our office received a call from a friend of the insured’s on Friday April 10th informing us that the insured had experienced a sewer line bain the basement of her commercial property on [redacted] ***in [redacted] *** The insured operates a bar / restaurant at this location known as the “ [redacted] ***” I personally called the insured ( [redacted] ***) that evening She explained that heavy rains had caused the local storm drains to overfill and as a result, the sewer lines in her property backed up and infiltrated the entire basement level of her property This level was a mixture of finished living space and storage space used by her restaurant [redacted] told me on the phone that evening that “the township is paying for it” In all the years I’ve been in this business I’ve learned to trust but verify I listened to her statement about the township’s willingness to pay and immediately decided that I would conduct my own discovery as soon as possible I placed a call to the Township Supervisor who referred me to their insurance agent That agent put me in touch with the assigned field adjuster and I called to find out specifics about coverage The adjuster told me that in all likelihood, the Township’s insurance carrier would not accept any liability for the loss considering there was no evidence suggesting they did or neglected to do something to cause the back up As such, I reached out to ***’s agent to learn about possible coverage under her policy Her agent would not give me any sensitive information but was able to confirm a claim was filed and there did appear to be coverage but it included a very specific limit My years of experience suggests that policy limits for losses like these are typically in the $5,range Although, nobody was able to confirm, that was the assumption I used going forward Nonetheless, our company is a 24/disaster response company and I agreed to dispatch a crew to ***’s location first thing the next morning (Saturday April 11th) I told [redacted] that we would require a deposit of $1,to begin the project She agreedWe built a crew of to conduct the initial response and on Saturday morning at 9am three technicians and one Project Manager from our company arrived and began the work I personally visited the job site that day to check on progress and was pleased with what I saw Our industry operates on a very specific standard set by the IICRC ( [redacted] ) That organization publishes a manual called the S That manual is essentially the expected standard for all cleaning and restoration professionals The IICRC classifies water losses according to origin and volume water Sewer line backups are considered Category losses and are to be handled very specifically IICRC definition: “Category This is the worst classification and is grossly unsanitaryIt could cause severe illness or death if ingestedIt used to be called black water, and sources include sewer backup, flooding from rivers or streams, toilet overflow with feces, and stagnant liquid that has begun to support bacterial growth.” The standards recommends that proper protective equipment be employed and that any porous or semi-porous material that was in contact with the sewage laden water be removed and disposed of This recommendation is due to the possibility of the water to carry disease, etc With that said, our goals were built around this standard and that’s exactly how we performed, as always We removed carpeting and pad, we open walls but only as much as was affected, we clean & disinfect and then we dry All of this is the usual and expected procedure expected from professionals in our field [redacted] As always, our goal is to get as much demolition, in not all completed on the first day of the project because structural drying is what takes the longest and it’s imperative to begin that process ASAP to avoid further damage to the property By the end of that day, our crews had ample drying equipment placed In total, there were pieces of equipment placed I have attached our drying logs to validate the amount of equipment placed and time spent drying in addition to the drying progress along the wayIt was about this time that I explained to [redacted] that we needed to know who would be responsible for the final bill So, I asked her to contact her insurance carrier on Monday morning and find out what her policy limit was My rationally was quite simple, I did not want my company or my customer to end up in a situation where we generated a bill for services that far exceeded the policy limit Ultimately, it’s never a pleasant experience and history tells me that it’s a bad business decision to invest heavily in projects where uncertainty surrounding final payment exists [redacted] agreed that she would make the call but when we spoke that Monday, I found out that she still was unaware of her limit You must know that my reluctance was also motivated by reports from folks in the community who claimed to have knowledge of ***’s resistance to pay her debts I was always fully willing to do anything for the customer but I also needed to know that we wouldn’t get stuck with the bill So, I asked her again to try to get the information and she agreed Later that day, I spoke with her husband, *** [redacted] was a kind fellow and we had a quite pleasant discussion Basically, [redacted] wanted an estimate for the work to be done I explained to [redacted] that the nature of the loss was sever and carried several variable that made estimating the job very challenging Those variable included but were not limited to drying time, re-construction, content manipulation (billed in labor hours) and the effects of the Health Inspectors requirements on our process As such, I resisted the development of a very specific estimate but did tell [redacted] very definitively that he and his wife should plane on $5,– $7,with a 20% margin of error I also asked him to determine what the policy limit was I said to [redacted] very specifically that I did not expect to be told the policy limit but rather, knowing his limit would enable him and his wife to make an informed decision as to how we proceeded You see, as I explained it, if there limit was $5,and our verbally estimate of cost was upwards of $7,that would mean that [redacted] and his wife would have to decide if they were willing and/or able to spend the additional money out of pocket [redacted] agreed to speak to his wife and get back to me However, we never did get that far Unfortunately, the following day, [redacted] dismissed us from her project when I suggested that we would properly monitor drying progress at her property rather than blindly retrieve it as she requested I have attached a very detailed line item summary of our charges (many of which are “after-hours”) and other supporting documentation that suggests ***’s insurance company is fully accepting of our effort and resulting bill for services I hope this satisfies your concerns Please feel free to contact me with any questions @ ###-###-#### Respectfully, PJ

Chris and Paul, Very good service! Communication was excellent, all work explained thoroughly, and every guy that worked job very kind and professional!

AMAZING!!!!!!!! Had a pipe burst and it was literally raining in my basement! John and Chris were there within minutes of my call They completed the clean up, and oversaw all construction projects until the total job was completeAmazing crew and owners! John and Chris were in constant contact along the way and checked on progress themselves I would HIGHLY recommend their services to anyoneJohn and Chris made an extremely stressful situation much more manageable Even my dog loved them!! :)

Our experience with PuroClean working with us when we had a sewer backup in our finished basement was outstanding They worked with us on both remediation and restoration The remediation was quick, yet thorough and professional If we had questions or requests, they were always very prompt and complete in their responses Throughout both the remediation and the restoration, they frequently checked in with us to ensure that they were meeting our needs / expectations We very highly recommend PuroClean

AMAZING!!!!!!!!
Had a pipe burst and it was literally raining in my basement! John and Chris were there within minutes of my call They completed the clean up, and oversaw all construction projects until the total job was completeAmazing crew and owners! John and Chris were in constant contact along the way and checked on progress themselves I would HIGHLY recommend their services to anyoneJohn and Chris made an extremely stressful situation much more manageable Even my dog loved them!! :)

Chris and Paul,
Very good service! Communication was excellent, all work explained thoroughly, and every guy that worked job very kind and professional!

Dear Sir:
August of 2017 I contracted PuroClean Jimmy Twisselmann - 23 Cochran Road, Camden, DE 19934 for service of restoration all household items & Mold at 610 E. 11th Street, Wilmington, DE 19801. (two separate contracts) The contents of this single family home structure was damaged by a fire at the attached house 608 E. 11th Street.

My home (610) was not damaged by fire, however, water damage from the Wilm., Fire Dept. was event throughout the entire two story house. Jimmy Twisselmann of Camden PuroClean was hired to and removed all contents from 4 rooms first level (which included front storm door and front left window which had been removed by the fire dept.). On several occasions I have telephoned Mr. Twisselmann's office and spoke with Ruth his office assistance regarding specific items that were in his possession and not returned. I also complained to Mr. Twisselmann regarding the sub-contractor Roland Butler, Handyman Services who was not licensed and was shut down by L & I - he hired - who stole interior doors, air conditioner, rod iron porch furniture..
etc., I ask Mr. Twisselmann to replace the exterior Pella Storm and the living room left window he put in his storage and the window broken by the sub-contractor on the second floor front bedroom (left window). All other items cannot be replaced and he did make sum adjustment to demo cost. My compliant refers to the item he had in storage and not returned plus the broken window by his sub-contractor.

To date, Mr. Twisselmann has not responded to my letter of July 27th 2018, text message, the two telephone calls I made to his assistant Ruth or the direct telephone call I made to his mobile # 302-399-9375. I have copies of all communications & pictures, text messages and witnesses.

I paid Mr. Twisselmann in good faith and expect him to purchase and return the exterior Pella Storm front door and the two window to my home or reimburse me for the amount to purchase.

Stephanie T. Bolden - 38 E. McCaulley Court - Wilmington, DE 19801 (302) 428-1269

Your attention to this matter is appreciated. Thank you.

Our office received a call from a friend of the insured’s on Friday April 10th informing us that the insured had experienced a sewer line back-up in the basement of her commercial property on [redacted]. in [redacted]  The insured operates a bar / restaurant at this location...

known as the “[redacted]”.  I personally called the insured ([redacted]) that evening.  She explained that heavy rains had caused the local storm drains to overfill and as a result, the sewer lines in her property backed up and infiltrated the entire basement level of her property.  This level was a mixture of finished living space and storage space used by her restaurant.  [redacted] told me on the phone that evening that “the township is paying for it”.  In all the years I’ve been in this business I’ve learned to trust but verify.  I listened to her statement about the township’s willingness to pay and immediately decided that I would conduct my own discovery as soon as possible.  I placed a call to the Township Supervisor who referred me to their insurance agent.  That agent put me in touch with the assigned field adjuster and I called to find out specifics about coverage.  The adjuster told me that in all likelihood, the Township’s insurance carrier would not accept any liability for the loss considering there was no evidence suggesting they did or neglected to do something to cause the back up.  As such, I reached out to [redacted]’s agent to learn about possible coverage under her policy.  Her agent would not give me any sensitive information but was able to confirm a claim was filed and there did appear to be coverage but it included a very specific limit.   My years of experience suggests that policy limits for losses like these are typically in the $5,000.00 range.  Although, nobody was able to confirm, that was the assumption I used going forward.  Nonetheless, our company is a 24/7 disaster response company and I agreed to dispatch a crew to [redacted]’s location first thing the next morning (Saturday April 11th).  I told [redacted] that we would require a deposit of $1,500.00 to begin the project.  She agreed. We built a crew of 4 to conduct the initial response and on Saturday morning at 9am three technicians and one Project Manager from our company arrived and began the work.  I personally visited the job site that day to check on progress and was pleased with what I saw.  Our industry operates on a very specific standard set by the IICRC ([redacted]).  That organization publishes a manual called the S500.  That manual is essentially the expected standard for all cleaning and restoration professionals.  The IICRC classifies water losses according to origin and volume water.  Sewer line backups are considered Category 3 losses and are to be handled very specifically.  IICRC definition: “Category 3. This is the worst classification and is grossly unsanitary. It could cause severe illness or death if ingested. It used to be called black water, and sources include sewer backup, flooding from rivers or streams, toilet overflow with feces, and stagnant liquid that has begun to support bacterial growth.” The standards recommends that proper protective equipment be employed and that any porous or semi-porous material that was in contact with the sewage laden water be removed and disposed of.  This recommendation is due to the possibility of the water to carry disease, etc.  With that said, our goals were built around this standard and that’s exactly how we performed, as always.  We removed carpeting and pad, we open walls but only as much as was affected, we clean & disinfect and then we dry.  All of this is the usual and expected procedure expected from professionals in our field.  [redacted] As always, our goal is to get as much demolition, in not all completed on the first day of the project because structural drying is what takes the longest and it’s imperative to begin that process ASAP to avoid further damage to the property.  By the end of that day, our crews had ample drying equipment placed.  In total, there were 14 pieces of equipment placed.  I have attached our drying logs to validate the amount of equipment placed and time spent drying in addition to the drying progress along the way. It was about this time that I explained to [redacted] that we needed to know who would be responsible for the final bill.  So, I asked her to contact her insurance carrier on Monday morning and find out what her policy limit was.  My rationally was quite simple, I did not want my company or my customer to end up in a situation where we generated a bill for services that far exceeded the policy limit.  Ultimately, it’s never a pleasant experience and history tells me that it’s a bad business decision to invest heavily in projects where uncertainty surrounding final payment exists.  [redacted] agreed that she would make the call but when we spoke that Monday, I found out that she still was unaware of her limit.  You must know that my reluctance was also motivated by reports from folks in the community who claimed to have knowledge of [redacted]’s resistance to pay her debts.  I was always fully willing to do anything for the customer but I also needed to know that we wouldn’t get stuck with the bill.  So, I asked her again to try to get the information and she agreed.  Later that day, I spoke with her husband, [redacted]  [redacted] was a kind fellow and we had a quite pleasant discussion.  Basically, [redacted] wanted an estimate for the work to be done.  I explained to [redacted] that the nature of the loss was sever and carried several variable that made estimating the job very challenging.  Those variable included but were not limited to drying time, re-construction, content manipulation (billed in labor hours) and the effects of the Health Inspectors requirements on our process.  As such, I resisted the development of a very specific estimate but did tell [redacted] very definitively that he and his wife should plane on $5,000.00 – $7,000.00 with a 20% margin of error.  I also asked him to determine what the policy limit was.  I said to [redacted] very specifically that I did not expect to be told the policy limit but rather, knowing his limit would enable him and his wife to make an informed decision as to how we proceeded.  You see, as I explained it, if there limit was $5,000.00 and our verbally estimate of cost was upwards of $7,000.00 that would mean that [redacted] and his wife would have to decide if they were willing and/or able to spend the additional money out of pocket.  [redacted] agreed to speak to his wife and get back to me.  However, we never did get that far.  Unfortunately, the following day, [redacted] dismissed us from her project when I suggested that we would properly monitor drying progress at her property rather than blindly retrieve it as she requested.  I have attached a very detailed line item summary of our charges (many of which are “after-hours”) and other supporting documentation that suggests [redacted]’s insurance company is fully accepting of our effort and resulting bill for services.  I hope this satisfies your concerns.  Please feel free to contact me with any questions @ ###-###-####.   Respectfully,   PJ

Our office received a call from a friend of the insured’s on Friday April 10th informing us that the insured had experienced a sewer line back-up in the basement of her commercial property on [redacted]. in [redacted]  The insured operates a bar / restaurant at this location known as the...

“[redacted]”.  I personally called the insured ([redacted]) that evening.  She explained that heavy rains had caused the local storm drains to overfill and as a result, the sewer lines in her property backed up and infiltrated the entire basement level of her property.  This level was a mixture of finished living space and storage space used by her restaurant.  [redacted] told me on the phone that evening that “the township is paying for it”.  In all the years I’ve been in this business I’ve learned to trust but verify.  I listened to her statement about the township’s willingness to pay and immediately decided that I would conduct my own discovery as soon as possible.  I placed a call to the Township Supervisor who referred me to their insurance agent.  That agent put me in touch with the assigned field adjuster and I called to find out specifics about coverage.  The adjuster told me that in all likelihood, the Township’s insurance carrier would not accept any liability for the loss considering there was no evidence suggesting they did or neglected to do something to cause the back up.  As such, I reached out to [redacted]’s agent to learn about possible coverage under her policy.  Her agent would not give me any sensitive information but was able to confirm a claim was filed and there did appear to be coverage but it included a very specific limit.   My years of experience suggests that policy limits for losses like these are typically in the $5,000.00 range.  Although, nobody was able to confirm, that was the assumption I used going forward.  Nonetheless, our company is a 24/7 disaster response company and I agreed to dispatch a crew to [redacted]’s location first thing the next morning (Saturday April 11th).  I told [redacted] that we would require a deposit of $1,500.00 to begin the project.  She agreed. We built a crew of 4 to conduct the initial response and on Saturday morning at 9am three technicians and one Project Manager from our company arrived and began the work.  I personally visited the job site that day to check on progress and was pleased with what I saw.  Our industry operates on a very specific standard set by the IICRC ([redacted]).  That organization publishes a manual called the S500.  That manual is essentially the expected standard for all cleaning and restoration professionals.  The IICRC classifies water losses according to origin and volume water.  Sewer line backups are considered Category 3 losses and are to be handled very specifically.  IICRC definition: “Category 3. This is the worst classification and is grossly unsanitary. It could cause severe illness or death if ingested. It used to be called black water, and sources include sewer backup, flooding from rivers or streams, toilet overflow with feces, and stagnant liquid that has begun to support bacterial growth.” The standards recommends that proper protective equipment be employed and that any porous or semi-porous material that was in contact with the sewage laden water be removed and disposed of.  This recommendation is due to the possibility of the water to carry disease, etc.  With that said, our goals were built around this standard and that’s exactly how we performed, as always.  We removed carpeting and pad, we open walls but only as much as was affected, we clean & disinfect and then we dry.  All of this is the usual and expected procedure expected from professionals in our field.  [redacted] As always, our goal is to get as much demolition, in not all completed on the first day of the project because structural drying is what takes the longest and it’s imperative to begin that process ASAP to avoid further damage to the property.  By the end of that day, our crews had ample drying equipment placed.  In total, there were 14 pieces of equipment placed.  I have attached our drying logs to validate the amount of equipment placed and time spent drying in addition to the drying progress along the way. It was about this time that I explained to [redacted] that we needed to know who would be responsible for the final bill.  So, I asked her to contact her insurance carrier on Monday morning and find out what her policy limit was.  My rationally was quite simple, I did not want my company or my customer to end up in a situation where we generated a bill for services that far exceeded the policy limit.  Ultimately, it’s never a pleasant experience and history tells me that it’s a bad business decision to invest heavily in projects where uncertainty surrounding final payment exists.  [redacted] agreed that she would make the call but when we spoke that Monday, I found out that she still was unaware of her limit.  You must know that my reluctance was also motivated by reports from folks in the community who claimed to have knowledge of [redacted]’s resistance to pay her debts.  I was always fully willing to do anything for the customer but I also needed to know that we wouldn’t get stuck with the bill.  So, I asked her again to try to get the information and she agreed.  Later that day, I spoke with her husband, [redacted] was a kind fellow and we had a quite pleasant discussion.  Basically, [redacted] wanted an estimate for the work to be done.  I explained to [redacted] that the nature of the loss was sever and carried several variable that made estimating the job very challenging.  Those variable included but were not limited to drying time, re-construction, content manipulation (billed in labor hours) and the effects of the Health Inspectors requirements on our process.  As such, I resisted the development of a very specific estimate but did tell [redacted] very definitively that he and his wife should plane on $5,000.00 – $7,000.00 with a 20% margin of error.  I also asked him to determine what the policy limit was.  I said to [redacted] very specifically that I did not expect to be told the policy limit but rather, knowing his limit would enable him and his wife to make an informed decision as to how we proceeded.  You see, as I explained it, if there limit was $5,000.00 and our verbally estimate of cost was upwards of $7,000.00 that would mean that [redacted] and his wife would have to decide if they were willing and/or able to spend the additional money out of pocket.  [redacted] agreed to speak to his wife and get back to me.  However, we never did get that far.  Unfortunately, the following day, [redacted] dismissed us from her project when I suggested that we would properly monitor drying progress at her property rather than blindly retrieve it as she requested.  I have attached a very detailed line item summary of our charges (many of which are “after-hours”) and other supporting documentation that suggests [redacted]’s insurance company is fully accepting of our effort and resulting bill for services.  I hope this satisfies your concerns.  Please feel free to contact me with any questions @ ###-###-####.   Respectfully,   PJ

Review: I got flooded out by [redacted] drain storms, it over flowed in my basement , I called a friend he had this guy call me I told him what happened he said they would be here the next day at 9 am so I mant them here and I had to give them 1500. down to start the clean up as [redacted] put it. they brought 3 people here tour up 1/2 of carpet, cut only 1/4 of some of the walls and ripped out my bath room. they set three units in here and left two days later I called and ask what and when are you guys going to to the boss said we are not doing anything until we know how much insurance do you have, I said what's the deference tell me the cost and ill see if I can pay it if not I cant hire them for the rest of the clean up he refused to give me a price so I told him to take out his three dryers that I would go else were someone one who will give me a estament in writing they spent a total of 5 hours here and that was the last of them until I told them to get out . I do not think that counts for 6005.09 woth of work they did not finish the job I hired another company for ony 4500.00 and all was done including repairing dry wall like new and painting it all what they butchered , I not only am filling a complaint with you for this ridicules bill I want my 1500. back, they never finished the job not even they drying of the wood.Desired Settlement: 1500 and pay for the damages that they did to the drywall and carpet trim work replace all of it

Business

Response:

Our office received a call from a friend of the insured’s on Friday April 10th informing us that the insured had experienced a sewer line back-up in the basement of her commercial property on [redacted]. in [redacted] The insured operates a bar / restaurant at this location known as the “[redacted]”. I personally called the insured ([redacted]) that evening. She explained that heavy rains had caused the local storm drains to overfill and as a result, the sewer lines in her property backed up and infiltrated the entire basement level of her property. This level was a mixture of finished living space and storage space used by her restaurant. [redacted] told me on the phone that evening that “the township is paying for it”. In all the years I’ve been in this business I’ve learned to trust but verify. I listened to her statement about the township’s willingness to pay and immediately decided that I would conduct my own discovery as soon as possible. I placed a call to the Township Supervisor who referred me to their insurance agent. That agent put me in touch with the assigned field adjuster and I called to find out specifics about coverage. The adjuster told me that in all likelihood, the Township’s insurance carrier would not accept any liability for the loss considering there was no evidence suggesting they did or neglected to do something to cause the back up. As such, I reached out to [redacted]’s agent to learn about possible coverage under her policy. Her agent would not give me any sensitive information but was able to confirm a claim was filed and there did appear to be coverage but it included a very specific limit. My years of experience suggests that policy limits for losses like these are typically in the $5,000.00 range. Although, nobody was able to confirm, that was the assumption I used going forward. Nonetheless, our company is a 24/7 disaster response company and I agreed to dispatch a crew to [redacted]’s location first thing the next morning (Saturday April 11th). I told [redacted] that we would require a deposit of $1,500.00 to begin the project. She agreed. We built a crew of 4 to conduct the initial response and on Saturday morning at 9am three technicians and one Project Manager from our company arrived and began the work. I personally visited the job site that day to check on progress and was pleased with what I saw. Our industry operates on a very specific standard set by the IICRC ([redacted]). That organization publishes a manual called the S500. That manual is essentially the expected standard for all cleaning and restoration professionals. The IICRC classifies water losses according to origin and volume water. Sewer line backups are considered Category 3 losses and are to be handled very specifically. IICRC definition: “Category 3. This is the worst classification and is grossly unsanitary. It could cause severe illness or death if ingested. It used to be called black water, and sources include sewer backup, flooding from rivers or streams, toilet overflow with feces, and stagnant liquid that has begun to support bacterial growth.” The standards recommends that proper protective equipment be employed and that any porous or semi-porous material that was in contact with the sewage laden water be removed and disposed of. This recommendation is due to the possibility of the water to carry disease, etc. With that said, our goals were built around this standard and that’s exactly how we performed, as always. We removed carpeting and pad, we open walls but only as much as was affected, we clean & disinfect and then we dry. All of this is the usual and expected procedure expected from professionals in our field. [redacted] As always, our goal is to get as much demolition, in not all completed on the first day of the project because structural drying is what takes the longest and it’s imperative to begin that process ASAP to avoid further damage to the property. By the end of that day, our crews had ample drying equipment placed. In total, there were 14 pieces of equipment placed. I have attached our drying logs to validate the amount of equipment placed and time spent drying in addition to the drying progress along the way. It was about this time that I explained to [redacted] that we needed to know who would be responsible for the final bill. So, I asked her to contact her insurance carrier on Monday morning and find out what her policy limit was. My rationally was quite simple, I did not want my company or my customer to end up in a situation where we generated a bill for services that far exceeded the policy limit. Ultimately, it’s never a pleasant experience and history tells me that it’s a bad business decision to invest heavily in projects where uncertainty surrounding final payment exists. [redacted] agreed that she would make the call but when we spoke that Monday, I found out that she still was unaware of her limit. You must know that my reluctance was also motivated by reports from folks in the community who claimed to have knowledge of [redacted]’s resistance to pay her debts. I was always fully willing to do anything for the customer but I also needed to know that we wouldn’t get stuck with the bill. So, I asked her again to try to get the information and she agreed. Later that day, I spoke with her husband, [redacted] was a kind fellow and we had a quite pleasant discussion. Basically, [redacted] wanted an estimate for the work to be done. I explained to [redacted] that the nature of the loss was sever and carried several variable that made estimating the job very challenging. Those variable included but were not limited to drying time, re-construction, content manipulation (billed in labor hours) and the effects of the Health Inspectors requirements on our process. As such, I resisted the development of a very specific estimate but did tell [redacted] very definitively that he and his wife should plane on $5,000.00 – $7,000.00 with a 20% margin of error. I also asked him to determine what the policy limit was. I said to [redacted] very specifically that I did not expect to be told the policy limit but rather, knowing his limit would enable him and his wife to make an informed decision as to how we proceeded. You see, as I explained it, if there limit was $5,000.00 and our verbally estimate of cost was upwards of $7,000.00 that would mean that [redacted] and his wife would have to decide if they were willing and/or able to spend the additional money out of pocket. [redacted] agreed to speak to his wife and get back to me. However, we never did get that far. Unfortunately, the following day, [redacted] dismissed us from her project when I suggested that we would properly monitor drying progress at her property rather than blindly retrieve it as she requested. I have attached a very detailed line item summary of our charges (many of which are “after-hours”) and other supporting documentation that suggests [redacted]’s insurance company is fully accepting of our effort and resulting bill for services. I hope this satisfies your concerns. Please feel free to contact me with any questions @ ###-###-####. Respectfully, PJ