[redacted] My daughter sent a package to me from [redacted] depot there accepted a PO Box number as an address, I know from personal and corporate experience any courier shipping agent on the ball NEVER accepts a non-physical addressAnyway my daughter corrected this a few days after shipping and was promised next day delivery to my home near [redacted] The package never cameThat night I made a call to Purolator voice mail [redacted] and finally talked to an agent, a very unsatisfactory experience although he too guaranteed next day serviceI told him I would be out of town and asked if the package would be left at the doorHe told me all I needed to do was leave a noteI had asked to speak to a supervisor but was refusedSo I didHad a friend check that next nightno package only a delivery slip.I get a voice mail the next day saying the package would only be held in Winnipeg days (remember I had already explained I would be out of town a week) I called the number on the voice mails and after a half hour of explaining my situation and dissatisfaction, [redacted] thought I had arranged to pick up the package at the Winnipeg depot this coming FridayNOTE that the delivery agent had also put the wrong tracking number on the slip that was left in my door so I had to go back to my daughter's original text to locate the correct numberYesterday I checked my voice mail to get a message from the Winnipeg detail asking for a correct Physical address to arrange delivery (recall the physical address had been corrected a week ago and they actually had it in hand on my porch once)So I call call center [redacted] again, remaining calm but dissatisfied and the woman actually starts interrupting and raising her voice at meShe is the first to explain a note on the door requesting drop off will be rejected if it doesn't have the proper info and signature "Purolator please leave my package" doesn't cut it!!!so now its my fault!! I finally speak to a supervisor who takes a complaint , gives me a record number and tells me someone will call mebut assures me my package will be at the depot when I get to Winnipeg this Fridaytwo weeks lateI have no faith I will ever see this Purolator has lost two other packages for me this past year [redacted]
[redacted]
My daughter sent a package to me from [redacted] depot there accepted a PO Box number as an address, I know from personal and corporate experience any courier shipping agent on the ball NEVER accepts a non-physical address. Anyway my daughter corrected this a few days after shipping and was promised next day delivery to my home near [redacted] The package never came. That night I made a call to Purolator voice mail [redacted] and finally talked to an agent, a very unsatisfactory experience although he too guaranteed next day service. I told him I would be out of town and asked if the package would be left at the door. He told me all I needed to do was leave a note. I had asked to speak to a supervisor but was refused.. So I did. Had a friend check that next night... no package only a delivery slip.I get a voice mail the next day saying the package would only be held in Winnipeg 5 days (remember I had already explained I would be out of town a week) I called the number on the voice mails and after a half hour of explaining my situation and dissatisfaction, [redacted] thought I had arranged to pick up the package at the Winnipeg depot this coming Friday. NOTE that the delivery agent had also put the wrong tracking number on the slip that was left in my door so I had to go back to my daughter's original text to locate the correct number. Yesterday I checked my voice mail to get a message from the Winnipeg detail asking for a correct Physical address to arrange delivery (recall the physical address had been corrected a week ago and they actually had it in hand on my porch once). So I call call center [redacted] again, remaining calm but dissatisfied and the woman actually starts interrupting and raising her voice at me. She is the first to explain a note on the door requesting drop off will be rejected if it doesn't have the proper info and signature "Purolator please leave my package" doesn't cut it!!!... so now its my fault!! I finally speak to a supervisor who takes a complaint , gives me a record number and tells me someone will call me... but assures me my package will be at the depot when I get to Winnipeg this Friday... two weeks late.... I have no faith I will ever see this...
Purolator has lost two other packages for me this past year. [redacted]
[redacted] My daughter sent a package to me from [redacted] depot there accepted a PO Box number as an address, I know from personal and corporate experience any courier shipping agent on the ball NEVER accepts a non-physical addressAnyway my daughter corrected this a few days after shipping and was promised next day delivery to my home near [redacted] The package never cameThat night I made a call to Purolator voice mail [redacted] and finally talked to an agent, a very unsatisfactory experience although he too guaranteed next day serviceI told him I would be out of town and asked if the package would be left at the doorHe told me all I needed to do was leave a noteI had asked to speak to a supervisor but was refusedSo I didHad a friend check that next nightno package only a delivery slip.I get a voice mail the next day saying the package would only be held in Winnipeg days (remember I had already explained I would be out of town a week) I called the number on the voice mails and after a half hour of explaining my situation and dissatisfaction, [redacted] thought I had arranged to pick up the package at the Winnipeg depot this coming FridayNOTE that the delivery agent had also put the wrong tracking number on the slip that was left in my door so I had to go back to my daughter's original text to locate the correct numberYesterday I checked my voice mail to get a message from the Winnipeg detail asking for a correct Physical address to arrange delivery (recall the physical address had been corrected a week ago and they actually had it in hand on my porch once)So I call call center [redacted] again, remaining calm but dissatisfied and the woman actually starts interrupting and raising her voice at meShe is the first to explain a note on the door requesting drop off will be rejected if it doesn't have the proper info and signature "Purolator please leave my package" doesn't cut it!!!so now its my fault!! I finally speak to a supervisor who takes a complaint , gives me a record number and tells me someone will call mebut assures me my package will be at the depot when I get to Winnipeg this Fridaytwo weeks lateI have no faith I will ever see this Purolator has lost two other packages for me this past year [redacted]
[redacted]
My daughter sent a package to me from [redacted] depot there accepted a PO Box number as an address, I know from personal and corporate experience any courier shipping agent on the ball NEVER accepts a non-physical address. Anyway my daughter corrected this a few days after shipping and was promised next day delivery to my home near [redacted] The package never came. That night I made a call to Purolator voice mail [redacted] and finally talked to an agent, a very unsatisfactory experience although he too guaranteed next day service. I told him I would be out of town and asked if the package would be left at the door. He told me all I needed to do was leave a note. I had asked to speak to a supervisor but was refused.. So I did. Had a friend check that next night... no package only a delivery slip.I get a voice mail the next day saying the package would only be held in Winnipeg 5 days (remember I had already explained I would be out of town a week) I called the number on the voice mails and after a half hour of explaining my situation and dissatisfaction, [redacted] thought I had arranged to pick up the package at the Winnipeg depot this coming Friday. NOTE that the delivery agent had also put the wrong tracking number on the slip that was left in my door so I had to go back to my daughter's original text to locate the correct number. Yesterday I checked my voice mail to get a message from the Winnipeg detail asking for a correct Physical address to arrange delivery (recall the physical address had been corrected a week ago and they actually had it in hand on my porch once). So I call call center [redacted] again, remaining calm but dissatisfied and the woman actually starts interrupting and raising her voice at me. She is the first to explain a note on the door requesting drop off will be rejected if it doesn't have the proper info and signature "Purolator please leave my package" doesn't cut it!!!... so now its my fault!! I finally speak to a supervisor who takes a complaint , gives me a record number and tells me someone will call me... but assures me my package will be at the depot when I get to Winnipeg this Friday... two weeks late.... I have no faith I will ever see this...
Purolator has lost two other packages for me this past year. [redacted]