Thank you for sending the follow up inquiry filed by Ms. Jessica [redacted], which we received on February2, 2016. We understand that Ms. [redacted] continues to disagree with our negligence assessment.We believe our previous response addresses all of the issues Ms. [redacted] raises, and we have no newinformation to add at this time.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this [redacted]er to a close, we would like to know your view on the [redacted]er.]
Regards,
[redacted] This is the Insurance Company? Unreal how they treat their customers. This is fine, my attonery will take over from here. Thanks Revdex.com for trying to keep it simple.
Thank you for sending the complaint filed by Ms. [redacted], which we received on August 27,2015. We understand that she would like a more detailed explanation of why the policy was canceled. Weappreciate the opportunity to address her concerns and believe the following timeline will help...
provideclarification:• On July 10, 2015, we mailed the August 24, 2015, to February 24,2016, renewal offer. Includedin the renewal package was a premium notice in the amount of $1,438.00 with a due date ofAugust 24, 2015 . The premium notice states, "Failure to pay the premium by the due date willresult in the cancellation of your policy."• On August 5, 2015, we mailed a reminder notice in the amount of$I,438.00 with a due date ofAugust 24, 2015. The reminder notice states, "Failure to pay the premium by the due date willresult in the cancellation of your policy."• We did not receive payment by 12:01a.m. on August 24, 2015; therefore, the policy lapsedbecause the renewal premium was not paid on time.• On August 26,2015, Ms. [redacted] called and requested reinstatement of her policy. Wedeclined the request reinstate the policy because there was a lapse in coverage and break in thecontract when the policy cancelled for nonpayment of premium.For your reference, our policy book includes the following language:If tltis policy has been in effect for 60 days or is a continuation or renewal policy, we may cancel only:l. For nonpayment of premium; or2. For suspension or revocation of your driver!s license or that of any other operator who customarilyoperates your insured car. The suspension or revocation must have taken place during the policyperiod or since the last anniversary of the original effective date of the policy ifit was written formore than one year.We recognize and appreciate that Ms. [redacted] had been a long-term client, and we understand this isnot the outcome she would have liked. However, based upon the facts of the situation, we respectfullymaintain our decision not to reinstate the policy.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Thank you for sending the complaint filed by Mr. [redacted]s, which we received on [redacted] 1, 2016. We understand that he would like additional details surrounding a change in premium. We appreciate the opportunity to address his concerns.On March 16, 2016, Mr. [redacted]s requested the addition of [redacted]...
[redacted] and a 1994 Ford Ranger to his policy and also get a quote. We questioned if [redacted] resided in the household? Mr. [redacted]s said, yes. We questioned who the 1994 Ford Ranger was titled to? Mr. [redacted] said to [redacted]’s mother. We questioned what the relationship was between him and [redacted]? He said [redacted] was his step mother’s little brother. We again confirmed that [redacted] resided in the household and Mr. [redacted] stated yes. We questioned if [redacted] had other insurance? Mr. [redacted] said, no.We informed Mr. [redacted] we would not be able to add the vehicle due to the titling of the vehicle, but we would be able to add [redacted] to the policy. Mr. [redacted] said, ok and wanted to know if this would provide [redacted] insurance? We informed him it would but there would be no coverage for the vehicle. He understood.Once we informed Mr. [redacted] of the premium with [redacted] added to the policy he stated he did not want to add [redacted] to the policy if his premium was going to increase. We informed Mr. [redacted] that because [redacted] is a licensed driver in the household without other insurance he would need to be listed as a driver on the policy.If Mr. [redacted] can provide documentation that [redacted] permanently resides at a different residence and/or has other insurance with Bodily Injury limits equal to his, we remain willing to consider removing him from the policy.For reference, our Insured Person guideline includes the following:"We will pay damages for which an insured person is legally liable because of bodily injury or property damage resulting from the ownership, maintenance or use of a car or utility trailer. An insured person means: you or a relative; a person using your insured car. A relative is defined as a person living in your household and related to you by blood, marriage or adoption, including a ward or foster child and who doesn't own a car and whose spouse doesn't own a car."If you have any questions about this information, you may contact me at ###-###-####, Ext. 5239.Sincerely,
Thank you for sending the complaint filed by Ms. [redacted], which we received on June 23,2015. We understand that she would like an explanation of why her policy was not cancelled. Weappreciate the opportunity to address her concerns.We believe the following timeline will provide...
clarification.• On June 18, 2010, we issued Ms. [redacted] a renter's policy and we mailed all of the appropriatepaperwork to her.• With Ms. [redacted]'s authorization, we issued her policy on a credit card full payment plan.• On May 5,2015, we mailed Ms. [redacted] her renewal and payment notice for the June 18, 2015,to June 18, 2016, policy term.• On June 18,2015, we attempted to charge $251.59 to Ms. [redacted]'s American Express cardending in [redacted], and it was returned to us as declined.• On June 19, 2015, we sent notice of pending cancellation informing Ms. [redacted] we would needpayment by July 4, 2015, or the policy would cancel for non-payment of premium.• On June 20, 2015, we placed an automated call to Ms. [redacted] informing her of the paymentreversal.• On June 22, 2015, Ms. [redacted] called to inform us that this policy should have been cancelledback in August of 2013, when she moved in with her sister. We informed Ms. [redacted] her policyautomatically renews unless she requests cancellation of her policy.We informed Ms. [redacted] the policy allows the insured to cancel the policy anytime; however, itstipulates that the cancel date must be later than the date it is requested:You may cancel this policy by returning it to us or by notifying us in writing of the date to cancel, whichmust be later than the date you mail or deliver it to us.When the policy is cancelled appropriately, we provide a pro rata refund to the insured according to thefollowing policy provision:When this policy is cancelled, the premium paid beyond the date of cancellation will be refunded. Therefund premium will be pro rata. This means that we'll keep premium for only those days that you wereprotected.Prior to June 22, 2015, our last conversation with Ms. [redacted] was on August 2, 20 12, when shecalled to update the credit card listed on her policy. If Ms. [redacted] would have had a loss during thistime period, we would have covered it.We cancelled Ms. [redacted] renter's policy effective for June 18,2015, and she asked us to provideher copies of the renewal information we mailed to her for her 20 12, 2013, and 2014 policy terms, alongwith a copy of the policy booklet and her cancellation notice. We mailed the requested copies to her onJune 24, 2015.
I would appreciate a phone call back with an explanation as to why none of my concerns were taken into consideration, why all of my voicemails had been ignored and also an apology for the poor customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I reject this last response from this company. Even as they stayed, like they mentioned that I asked hypothetical questions, I called that day and went through the policy coverages with their representitive. This was the call which I verified coverages like any customer can do to make sure each thing I specifically asked was covered. If I am not correct, I even paid additional for a few addendums which would have covered this specific loss that has been mentioned from the start.Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to sincerely thank Ameriprise for taking the time to look into the matter and responding so promptly.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never informed me about the 42 days's gap from the day one I took the treatment until my doctor submitted the bills to them after their request. Then, they started to change their mind and not to pay the doctor in **ll. I happened to have the arranged oversees trip right after the accident. And I told them clearly that I had left arm and neck pains after the accident, but they are not life threatening. So, I did not see treatments right away. They never said no, but kept on wanting me to update them with my treatments and time off status. If 42 days' gap is a concern to then, they should have let me know back then. My left arm still hurts right now and I am still seeing the doctor. I don't think they will pay the current bills.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am replying to them the claim information they want. Ameriprise Claim# 1983502R609, DOL: 5/14/15
Regards,
[redacted]
Thank you for sending the complaint filed by Mr. [redacted], which we received on August 26, 2016. We understand that he feels there was a delay processing the claim. We appreciate the opportunity to address his concerns.Mr. [redacted] was concerned about the fact that the policy purchased by...
Ms. [redacted] on-line through Progressive was underwritten and serviced by IDS Property Casualty Insurance Company. The website contains verbiage that clarifies the insurance is underwritten by us, and explains where we are located. A confirmation of the purchase is provided and it includes the coverages the buyer chose in the transaction. All policy quotes, declaration pages of the policies, new business and renewal business documents and any other written correspondence clearly lists our company information.As of the date of this letter, we paid Mr. [redacted] $97,480 and that amount by coverage under his Homeowner policy is as follows:Coverage A /Dwelling: total paid $47,647.13 (Includes emergency services, Althouse Restore, invoice paid $532.55 on July 1, 2016)Replacement Cost Value: $55,088.56Depreciation: $ 6,973.98Actual Cash Value: $48,114.58Deductible: $ 1,000.00Payment: $47,114.58 Payment issued July 8, 2016It was determined during the site inspection that the structure components/framing members were not physically damaged by fire, rather, the interior materials/finishings needed to be removed and replaced with like kind and quality material/finishings. No visible fire damage was found to the exterior or the roofing system or surface.Coverage C/Contents: total paid $46,238.91NOTE: the full amount of Contents Insurance applicable to the property for which the claim was presented is $68,880.00Cost to Repair or Replace Contents $80,385.09Depreciation Amount $32,944.72Actual Cash Value $47,440.37Covered Loss at Actual Cash Value $47,440.37Settlement Amount $47,440.37Advance Payment of June 24, 2016 $ 5, 000.00Final Payment August 24, 2016 $42,440.37We issued a $5,000.00 initial payment to the customer on June 24th, 2016.We issued two Coverage C payments on August 24, 2016 as follows:Computer $ 1,201.46Personal Property $41,238.91Coverage D/ALE (Additional Living Expense): total paid to date based on receipts received from the insured $2,392.50Hotel receipt: $1667.50 IssuedJuly 21, 2016Additional receipts for ALE: $ 725.00 Issued August 25, 2016The outstanding items that exist on Mr. [redacted]’s claim are:Coverage A- Recoverable depreciation -$ 6,973.98Coverage C- Recoverable depreciation - $21,439.63, up to the $68,800 policy limitALE: additional amounts unknown at this timeMr. [redacted] received a spreadsheet outlining his payments and a letter explaining how to claim his recoverable depreciation by submitting invoices, cancelled checks or other supporting documents.If you have any questions about this information, you may contact me at ###-###-####, Ext. 6698.Sincerely,[redacted] Home Claims Divisional ManagerIDS Property Casualty Insurance Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from Ameriprise still contends that the square footage and number of bathrooms are correct. I live in my house every day and know how many bathrooms I have, they are welcome to come and count them with me. This is insulting.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for sending the complaint filed by Ms.[redacted], which we received on December 10, 2015. We understand that she feels there was a delay processing the claim. We appreciate the opportunity to address her concerns.We understand that the process of resolving the claim surrounding the...
fire at Ms. [redacted]’s home seems to be lengthy. However, our investigation into the loss revealed information that requires additional, extensive research. We have recently conducted examinations under oath of Ms. [redacted] and her brother, Justin [redacted], who is a resident of her home. We are also waiting to receive the reports of the investigations conducted by the local fire marshal and law enforcement agencies.We have kept Ms. [redacted] and/or her attorney regularly apprised of all developments. In the interim, we have paid Ms. [redacted] for damaged personal possessions as well as additional living expenses.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Thank you for sending the complaint filed by Mr. [redacted] which we received on April 11, 2016. We understand that he disagrees with our decision regarding the claim. We appreciate the opportunity to address his concerns.We reviewed Mr. [redacted]’s letter in detail and while he provides extensive...
information, there is no new information for us to consider regarding our claim decision. We are unable to pay his claim under his home policy. If Mr. [redacted] has new, additional information with documented support, we encourage him to share that with us and we will gladly review our claim decision.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted]
Thank you for sending the complaint filed by Mr. Balwant Singh, which we received on June 7, 2016. We understand that he disagrees with our decision regarding the claim. We appreciate the opportunity to address his concerns.We inspected Mr. Singh’s 2008 Honda Accord and determined it is a total loss...
with an actual cash value of $5,538.39 including taxes and appropriate fees. Mr. Singh is of the opinion that his vehicle has a much higher actual cash value but has not supplied any supporting documents for a similar vehicle keeping in mind mileage and condition.We inspected the vehicle and it should be noted that it has a branded or salvage title and has damage from a prior impact that is noticeable from the exterior. When determining the vehicle value, these two components constitute a deduction of approximately $6,000.We maintain our offer to Mr. Singh. Again, if he has documents he would like us to review, we are willing to do so.If you have any questions about this information, you may contact me at 1 (800) 872-5246 Ext. 6557
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for sending the third follow-up complaint filed by Ms. [redacted], which we received onJuly 23, 2015. We understand that she disagrees with our decision regarding the claim. However, webelieve our two previous responses clearly state our position and we have nothing further to add at thistime.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Mark [redacted]
Thank you for sending the follow up inquiry filed by Ms. Jessica [redacted], which we received on February2, 2016. We understand that Ms. [redacted] continues to disagree with our negligence assessment.We believe our previous response addresses all of the issues Ms. [redacted] raises, and we have no newinformation to add at this time.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this [redacted]er to a close, we would like to know your view on the [redacted]er.]
Regards,
[redacted] This is the Insurance Company? Unreal how they treat their customers. This is fine, my attonery will take over from here. Thanks Revdex.com for trying to keep it simple.
Thank you for sending the complaint filed by Ms. [redacted], which we received on August 27,2015. We understand that she would like a more detailed explanation of why the policy was canceled. Weappreciate the opportunity to address her concerns and believe the following timeline will help...
provideclarification:• On July 10, 2015, we mailed the August 24, 2015, to February 24,2016, renewal offer. Includedin the renewal package was a premium notice in the amount of $1,438.00 with a due date ofAugust 24, 2015 . The premium notice states, "Failure to pay the premium by the due date willresult in the cancellation of your policy."• On August 5, 2015, we mailed a reminder notice in the amount of$I,438.00 with a due date ofAugust 24, 2015. The reminder notice states, "Failure to pay the premium by the due date willresult in the cancellation of your policy."• We did not receive payment by 12:01a.m. on August 24, 2015; therefore, the policy lapsedbecause the renewal premium was not paid on time.• On August 26,2015, Ms. [redacted] called and requested reinstatement of her policy. Wedeclined the request reinstate the policy because there was a lapse in coverage and break in thecontract when the policy cancelled for nonpayment of premium.For your reference, our policy book includes the following language:If tltis policy has been in effect for 60 days or is a continuation or renewal policy, we may cancel only:l. For nonpayment of premium; or2. For suspension or revocation of your driver!s license or that of any other operator who customarilyoperates your insured car. The suspension or revocation must have taken place during the policyperiod or since the last anniversary of the original effective date of the policy ifit was written formore than one year.We recognize and appreciate that Ms. [redacted] had been a long-term client, and we understand this isnot the outcome she would have liked. However, based upon the facts of the situation, we respectfullymaintain our decision not to reinstate the policy.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Thank you for sending the complaint filed by Mr. [redacted]s, which we received on [redacted] 1, 2016. We understand that he would like additional details surrounding a change in premium. We appreciate the opportunity to address his concerns.On March 16, 2016, Mr. [redacted]s requested the addition of [redacted]...
[redacted] and a 1994 Ford Ranger to his policy and also get a quote. We questioned if [redacted] resided in the household? Mr. [redacted]s said, yes. We questioned who the 1994 Ford Ranger was titled to? Mr. [redacted] said to [redacted]’s mother. We questioned what the relationship was between him and [redacted]? He said [redacted] was his step mother’s little brother. We again confirmed that [redacted] resided in the household and Mr. [redacted] stated yes. We questioned if [redacted] had other insurance? Mr. [redacted] said, no.We informed Mr. [redacted] we would not be able to add the vehicle due to the titling of the vehicle, but we would be able to add [redacted] to the policy. Mr. [redacted] said, ok and wanted to know if this would provide [redacted] insurance? We informed him it would but there would be no coverage for the vehicle. He understood.Once we informed Mr. [redacted] of the premium with [redacted] added to the policy he stated he did not want to add [redacted] to the policy if his premium was going to increase. We informed Mr. [redacted] that because [redacted] is a licensed driver in the household without other insurance he would need to be listed as a driver on the policy.If Mr. [redacted] can provide documentation that [redacted] permanently resides at a different residence and/or has other insurance with Bodily Injury limits equal to his, we remain willing to consider removing him from the policy.For reference, our Insured Person guideline includes the following:"We will pay damages for which an insured person is legally liable because of bodily injury or property damage resulting from the ownership, maintenance or use of a car or utility trailer. An insured person means: you or a relative; a person using your insured car. A relative is defined as a person living in your household and related to you by blood, marriage or adoption, including a ward or foster child and who doesn't own a car and whose spouse doesn't own a car."If you have any questions about this information, you may contact me at ###-###-####, Ext. 5239.Sincerely,
Thank you for sending the complaint filed by Ms. [redacted], which we received on June 23,2015. We understand that she would like an explanation of why her policy was not cancelled. Weappreciate the opportunity to address her concerns.We believe the following timeline will provide...
clarification.• On June 18, 2010, we issued Ms. [redacted] a renter's policy and we mailed all of the appropriatepaperwork to her.• With Ms. [redacted]'s authorization, we issued her policy on a credit card full payment plan.• On May 5,2015, we mailed Ms. [redacted] her renewal and payment notice for the June 18, 2015,to June 18, 2016, policy term.• On June 18,2015, we attempted to charge $251.59 to Ms. [redacted]'s American Express cardending in [redacted], and it was returned to us as declined.• On June 19, 2015, we sent notice of pending cancellation informing Ms. [redacted] we would needpayment by July 4, 2015, or the policy would cancel for non-payment of premium.• On June 20, 2015, we placed an automated call to Ms. [redacted] informing her of the paymentreversal.• On June 22, 2015, Ms. [redacted] called to inform us that this policy should have been cancelledback in August of 2013, when she moved in with her sister. We informed Ms. [redacted] her policyautomatically renews unless she requests cancellation of her policy.We informed Ms. [redacted] the policy allows the insured to cancel the policy anytime; however, itstipulates that the cancel date must be later than the date it is requested:You may cancel this policy by returning it to us or by notifying us in writing of the date to cancel, whichmust be later than the date you mail or deliver it to us.When the policy is cancelled appropriately, we provide a pro rata refund to the insured according to thefollowing policy provision:When this policy is cancelled, the premium paid beyond the date of cancellation will be refunded. Therefund premium will be pro rata. This means that we'll keep premium for only those days that you wereprotected.Prior to June 22, 2015, our last conversation with Ms. [redacted] was on August 2, 20 12, when shecalled to update the credit card listed on her policy. If Ms. [redacted] would have had a loss during thistime period, we would have covered it.We cancelled Ms. [redacted] renter's policy effective for June 18,2015, and she asked us to provideher copies of the renewal information we mailed to her for her 20 12, 2013, and 2014 policy terms, alongwith a copy of the policy booklet and her cancellation notice. We mailed the requested copies to her onJune 24, 2015.
I would appreciate a phone call back with an explanation as to why none of my concerns were taken into consideration, why all of my voicemails had been ignored and also an apology for the poor customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I reject this last response from this company. Even as they stayed, like they mentioned that I asked hypothetical questions, I called that day and went through the policy coverages with their representitive. This was the call which I verified coverages like any customer can do to make sure each thing I specifically asked was covered. If I am not correct, I even paid additional for a few addendums which would have covered this specific loss that has been mentioned from the start.Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to sincerely thank Ameriprise for taking the time to look into the matter and responding so promptly.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never informed me about the 42 days's gap from the day one I took the treatment until my doctor submitted the bills to them after their request. Then, they started to change their mind and not to pay the doctor in **ll. I happened to have the arranged oversees trip right after the accident. And I told them clearly that I had left arm and neck pains after the accident, but they are not life threatening. So, I did not see treatments right away. They never said no, but kept on wanting me to update them with my treatments and time off status. If 42 days' gap is a concern to then, they should have let me know back then. My left arm still hurts right now and I am still seeing the doctor. I don't think they will pay the current bills.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am replying to them the claim information they want. Ameriprise Claim# 1983502R609, DOL: 5/14/15
Regards,
[redacted]
Thank you for sending the complaint filed by Mr. [redacted], which we received on August 26, 2016. We understand that he feels there was a delay processing the claim. We appreciate the opportunity to address his concerns.Mr. [redacted] was concerned about the fact that the policy purchased by...
Ms. [redacted] on-line through Progressive was underwritten and serviced by IDS Property Casualty Insurance Company. The website contains verbiage that clarifies the insurance is underwritten by us, and explains where we are located. A confirmation of the purchase is provided and it includes the coverages the buyer chose in the transaction. All policy quotes, declaration pages of the policies, new business and renewal business documents and any other written correspondence clearly lists our company information.As of the date of this letter, we paid Mr. [redacted] $97,480 and that amount by coverage under his Homeowner policy is as follows:Coverage A /Dwelling: total paid $47,647.13 (Includes emergency services, Althouse Restore, invoice paid $532.55 on July 1, 2016)Replacement Cost Value: $55,088.56Depreciation: $ 6,973.98Actual Cash Value: $48,114.58Deductible: $ 1,000.00Payment: $47,114.58 Payment issued July 8, 2016It was determined during the site inspection that the structure components/framing members were not physically damaged by fire, rather, the interior materials/finishings needed to be removed and replaced with like kind and quality material/finishings. No visible fire damage was found to the exterior or the roofing system or surface.Coverage C/Contents: total paid $46,238.91NOTE: the full amount of Contents Insurance applicable to the property for which the claim was presented is $68,880.00Cost to Repair or Replace Contents $80,385.09Depreciation Amount $32,944.72Actual Cash Value $47,440.37Covered Loss at Actual Cash Value $47,440.37Settlement Amount $47,440.37Advance Payment of June 24, 2016 $ 5, 000.00Final Payment August 24, 2016 $42,440.37We issued a $5,000.00 initial payment to the customer on June 24th, 2016.We issued two Coverage C payments on August 24, 2016 as follows:Computer $ 1,201.46Personal Property $41,238.91Coverage D/ALE (Additional Living Expense): total paid to date based on receipts received from the insured $2,392.50Hotel receipt: $1667.50 IssuedJuly 21, 2016Additional receipts for ALE: $ 725.00 Issued August 25, 2016The outstanding items that exist on Mr. [redacted]’s claim are:Coverage A- Recoverable depreciation -$ 6,973.98Coverage C- Recoverable depreciation - $21,439.63, up to the $68,800 policy limitALE: additional amounts unknown at this timeMr. [redacted] received a spreadsheet outlining his payments and a letter explaining how to claim his recoverable depreciation by submitting invoices, cancelled checks or other supporting documents.If you have any questions about this information, you may contact me at ###-###-####, Ext. 6698.Sincerely,[redacted] Home Claims Divisional ManagerIDS Property Casualty Insurance Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from Ameriprise still contends that the square footage and number of bathrooms are correct. I live in my house every day and know how many bathrooms I have, they are welcome to come and count them with me. This is insulting.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for sending the complaint filed by Ms.[redacted], which we received on December 10, 2015. We understand that she feels there was a delay processing the claim. We appreciate the opportunity to address her concerns.We understand that the process of resolving the claim surrounding the...
fire at Ms. [redacted]’s home seems to be lengthy. However, our investigation into the loss revealed information that requires additional, extensive research. We have recently conducted examinations under oath of Ms. [redacted] and her brother, Justin [redacted], who is a resident of her home. We are also waiting to receive the reports of the investigations conducted by the local fire marshal and law enforcement agencies.We have kept Ms. [redacted] and/or her attorney regularly apprised of all developments. In the interim, we have paid Ms. [redacted] for damaged personal possessions as well as additional living expenses.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Thank you for sending the complaint filed by Mr. [redacted] which we received on April 11, 2016. We understand that he disagrees with our decision regarding the claim. We appreciate the opportunity to address his concerns.We reviewed Mr. [redacted]’s letter in detail and while he provides extensive...
information, there is no new information for us to consider regarding our claim decision. We are unable to pay his claim under his home policy. If Mr. [redacted] has new, additional information with documented support, we encourage him to share that with us and we will gladly review our claim decision.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted]
Thank you. The website will not complete my entry, but I accept the response.I appreciate your help![redacted]
Attached response.
Thank you for sending the complaint filed by Mr. Balwant Singh, which we received on June 7, 2016. We understand that he disagrees with our decision regarding the claim. We appreciate the opportunity to address his concerns.We inspected Mr. Singh’s 2008 Honda Accord and determined it is a total loss...
with an actual cash value of $5,538.39 including taxes and appropriate fees. Mr. Singh is of the opinion that his vehicle has a much higher actual cash value but has not supplied any supporting documents for a similar vehicle keeping in mind mileage and condition.We inspected the vehicle and it should be noted that it has a branded or salvage title and has damage from a prior impact that is noticeable from the exterior. When determining the vehicle value, these two components constitute a deduction of approximately $6,000.We maintain our offer to Mr. Singh. Again, if he has documents he would like us to review, we are willing to do so.If you have any questions about this information, you may contact me at 1 (800) 872-5246 Ext. 6557
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for sending the third follow-up complaint filed by Ms. [redacted], which we received onJuly 23, 2015. We understand that she disagrees with our decision regarding the claim. However, webelieve our two previous responses clearly state our position and we have nothing further to add at thistime.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Mark [redacted]