On 9/26/2017 we issued a credit to the customer's account for the balance due after speaking with the customer. We did mail out an invoice showing a zero balance was due in regards to the work order mentioned in the complaint. Since sending the credited amount we have not sent anything further...
requesting payment or contacted the customer asking for payment. We did call and leave a message for the customer informing him that we did mail out a statement showing that the charge had been removed on 9/26/17 after speaking with him. The customer was contacted informing him of the mailed credit on October 18th after receiving his complaint via Revdex.com. We will happily send out another invoice to show that there is a zero balance due.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this expected resolution is satisfactory (assuming all discussed expectations are met in the near future and the issue itself resolved).
Regards,
[redacted]
This afternoon we reached out to the customer in regards to his complaint and came up with the following resolution:1. A Trane representative is being scheduled to go to the customer's home to look over the system, as well as rep from Schultheis Bros.2. Our rep from Schultheis Bros will examine the...
air flow issue in the kitchen 3. We will send an extension of our (Schultheis Bros.) labor warranty to the customer in the mail within the next week It is our hope that the following steps will help resolve all issues and satisfy the customer. We apologize for any inconvenience we may have caused and look forward to rectifying this situation. Thank you
October 19, 2016 RE: Case ID [redacted] To Whom It May Concern:We spoke with the customer on October 17, 2016 and informed him that the filter door had been ordered and we were waiting for delivery of the item. We contacted the customer that afternoon and arranged to install a new filter door on...
October 19, 2016 around 10am at no cost to the customer.The door was replaced at no charge the morning of October 19, 2016 and there are no further issues pertaining to the filter door. We apologize for the delay in installing the new part, but we do not stock these items and it was a special order. We feel we went above in beyond in replacing the filter door at no cost, even though our technician stated that he did not cause the door to break.Sincerely, Katherine R[redacted]
On 9/26/2017 we issued a credit to the customer's account for the balance due after speaking with the customer. We did mail out an invoice showing a zero balance was due in regards to the work order mentioned in the complaint. Since sending the credited amount we have not sent anything further...
requesting payment or contacted the customer asking for payment. We did call and leave a message for the customer informing him that we did mail out a statement showing that the charge had been removed on 9/26/17 after speaking with him. The customer was contacted informing him of the mailed credit on October 18th after receiving his complaint via Revdex.com. We will happily send out another invoice to show that there is a zero balance due.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this expected resolution is satisfactory (assuming all discussed expectations are met in the near future and the issue itself resolved).
Regards,
[redacted]
This afternoon we reached out to the customer in regards to his complaint and came up with the following resolution:1. A Trane representative is being scheduled to go to the customer's home to look over the system, as well as rep from Schultheis Bros.2. Our rep from Schultheis Bros will examine the...
air flow issue in the kitchen 3. We will send an extension of our (Schultheis Bros.) labor warranty to the customer in the mail within the next week It is our hope that the following steps will help resolve all issues and satisfy the customer. We apologize for any inconvenience we may have caused and look forward to rectifying this situation. Thank you
October 19, 2016 RE: Case ID [redacted] To Whom It May Concern:We spoke with the customer on October 17, 2016 and informed him that the filter door had been ordered and we were waiting for delivery of the item. We contacted the customer that afternoon and arranged to install a new filter door on...
October 19, 2016 around 10am at no cost to the customer.The door was replaced at no charge the morning of October 19, 2016 and there are no further issues pertaining to the filter door. We apologize for the delay in installing the new part, but we do not stock these items and it was a special order. We feel we went above in beyond in replacing the filter door at no cost, even though our technician stated that he did not cause the door to break.Sincerely, Katherine R[redacted]