Putney's Custom Automotive Machine

[redacted] stated that one of the injectors we send to him (out of set of 4) was plugged up and not working and another was going to. quote from his email: "They had them hooked up to the launch injector machine and one of them was completely blocked, while the other one was not far behind. Having seen...

this myself, I don't really trust what your rebuilder is going to tell you". I have never seen an injector "launch machine" nor have I seen a machine that would tell you if an injector was going to fail. Regardless of the situation between him and his mechanic, he never gave me an opportunity to send warranty replacements, he just wanted a refund. I agreed to a refund and have refunded his credit card for $180 for the injectors, $100 for the core deposit and $8.00 for his return freight. As our warranty states on both the website and the invoice he received, we do not cover labor under any circumstances as is industry standard.

I am rejecting this response because:After replacing the questionable parts from Putneys with parts from another vendor, it solved the problem. The warranty to not cover labor to replace faulty parts from the vendor in question is a poor business practice and resulted in my loss. I am requesting payment for the labor the remove the faulty parts. It was not faulty labor.

Review: I paid this company to rebuild the engine and carburetor from my 1985 Toyota pickup 22R engine. Once I installed the engine and performed the companys pre-oiling and first run procedures the engine had a coolant leak from the intake manifold flange plate/cold mixture assembly. I contacted the company and provided them with photos of the leak. They sent me one new aftermarket gasket.This is a copy of an e-mail I sent to this company on January 1, 2014.So my saga continues with the services you provided. I replaced the Intake manifold flange plate gasket and the heater assy cold mixture gasket with OEM gaskets. During the re-installation I saw that the cold mixture assy which has 4 bolts had 2 longer bolts and 2 shorter bolts. I determined the 2 longer bolts were the incorrect ones which were tight because they were bottomed out but not tight to the flange. I replaced the 2 longer ones with the correct length bolts. I primed the oil system and started and ran the engine again at 1600 RPM for 20 minutes. Shut down and no leaks were found. I started the engine again to set the Idle, timing and mixture. The engine would not run below 1100 RPM and at that RPM it ran very poor. So bad that I could not set the timing, Idle speed or mixture. I then spent two long days going through all the vacuum lines and testing all vacuum components including the EGR valve system. I found no faulty components, but the engine would not idle and had low vacuum that isolated allot. In a final effort to figure this out I installed a spare carburetor I had from years ago. The engine started up and idled fine so I was able to set the idle speed, timing and mixture. Today I test drove the truck for 6 miles it seem to run fine except the water temperature was a little higher than it has normally ran for the last 30 years. I know the motors new and should run a little warmer until broke in but I bought this truck new in 1985 and all 205,000 miles I put on it. What temperature thermostat did you install? So I paid you $295.00 for the Carburetor that does not work correctly. I spent about $50.00 on the OEM gaskets & hardware. Not to mention the hours of my labor trying to fix the problems which were cause by you. This is all after you spent 17 weeks rebuilding the engine and then sending it to me with the wrong (Not Mine) oil pan and pickup tube. By trade I have been an aircraft mechanic for 36 years, Im glad I do not have to fly this truck as I have no confidence in the engine workmanship.I waited for a response from the company to the above e-mail for 7 days at which point I sent them the following e-mail on January 7, 2014. Since I have received no response from you regarding my below e-mail for 7 days. I wanted to make sure that you are not going to attempt to resolve my warranty issues before I take other actions.As of January 9, 2014 I still had not received any communications from this company and am now submitting this to you the Revdex.com. During this waiting time I further troubleshoot the coolant temperature problem and found the sending unit they replaced is defective the coolant temperature is correct but the indication is incorrect.I did check this company on the Revdex.com web site prior to obtaining their services. They are not listed as a Revdex.com member and had no complaints I could find.Desired Settlement: Refund the cost of the following:Carburetor rebuild $275.00 (Carburetor is defective)Temperature sender $16.50 (sender is defective)Cost of gaskets & freight to repair coolant leaks $33.36 (Leaks were because the wrong length bolts were installed on the intake Flange Plate and cold mixture heater.)