Puyallup Heating & Air Conditioning

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This offer by Puyallup Heating to resolve this issue is all I ever asked for in the beginning and is all I am asking for now Please make out a check to my mother [redacted] in the amount of $ ($for invoice dated 8/12/and $for invoice dated 12/17/ Please mail check to- [redacted] [redacted] [redacted] ** [redacted] Once the check is received by my mother and the funds have cleared the bank I will then consider this complaint 100% resolved/settled to my satisfaction Additionally Puyallup heating will be absolved of all liability for any work performed as the furnace has already been repaired by another heating HVAC firm and is operating perfectly just as it did the day it was installed Final outcome of repairs- Failed primary heat exchanger replaced, failed secondary heat exchanger replaced, 100% obstructed condensate drain trap replacedFurnace diagnosed with no further problems.Sincerely, [redacted]

In response to Mr ***, our service ticket from 12/shows the furnace was checked and was operating correctlyAs such, we would not pursue any further disgnosis, as customers typically do not want to spend money additional money when the furnace is operating correctlyOur technician
told me he did not smell any odor at that timeHe did see whater, but with plumbing pipes near by, he suggested that be checked firstMr *** states the diagnosis was wrongDid he hire a different company ? If so, we have never seen their diagnosisAs for the heat exchanger, we would not have checked for that as the furnace was operating properly when we were thereWhen Mr *** requested a second technician, he left out that he wanted it at no chargeThis is why the request was denied MY question here is, if he KNEW what the problem was, why would he want a second disgnosis ?
In a seperate letter written before this complaint, Mr *** stated that when we checked the system on 8/12/15, we listed the furnace as excellent I have attached this ticket and it simply states the furnace operation checked out okayIt shows all electrical readings at acceptable levels & that the burners & filter were cleanNow almost months later, he complains taht we did not check the furnace properlyA lot cannhappen after the furtnace has run for 1/a year.
Mr *** also stated in this letter that he spoke in a resoepectful and professional manner when he came to our officeIn fact he insisted that our book keeper leave the office she shares with Mtr W***Had he planed to be professional, why tell her to leave ? In fact, he was not professional but was very demanding Then when Mr W*** would not give him what he wanted, he refursed any more conversation and asked to speak with meI deffered back to Mr W*** who as a partner, handles all techn ical and service responsibilities Again, I would state that we all have different duties at our company and you have to work witht he person who is respobsible for your issue
Finally, Mr *** listed warranties on the unit which were partially incorrectThe system secondary heat exchanger has a lifetime parts warranty with a labor credit, not high enough to cover the replacementIn short, there is cost to repair the furnaceThis is set by Carrier Corporation in Service Bullitin DSB09-We do not control this
Mr *** does not want to work with us any longer, and we respect that request We will refurnd his mother the costs paid for the prepaid services, but will not refurnd the service ticket as we believe the service technician chedcked the furnace and made a good diagnosis based on the operation of the furnace at that time What happened after that, we cannot control or confirm
If this is acceptable, please have the Revdex.com contact me and we will forward the refurn check to *** ***, theough the Revdex.com as an intermediary

Mr *** has rejected our offer
There are times we can never come to an agreement Mr *** may have time to spend chasing a problem he has hired another contractor to diagnoseHowever we do notThe cost of debating this problem is not worth the time it will takeAccordingly, in a spirit of cooperation, We will refund the service ticket in question as well as the money paid for the service agreement, provided Mr *** absolves us of any liability for work performed When I receive a response through the Revdex.com to this effect, I will have our book keeper issue the check
That being said, I do not know the total extent of the problem with Mr *** furnace I can however say, that given the symptoms he listed in his previous letter, that these were not symptoms of carbon monoxideI am not saying carbon monoxide is or is not present Just that carbon monoxide is colorless and odorless, and these symptoms would not be associated with CO Having said this, given the symptoms he has described, I would strongly urge Mr *** to get his home checked as these would be caused by something else, and if they are as bad as he states, they need to be resolved
I look forward to his response and settlement of this issue
Sincerely,
H*** S***
Puyallup Heating

Complaint: ***I am rejecting this response because:
Mr H*** response to my complaint is not accurate as follows,
-I certainly did not ask your receptionist to leaveMark W*** was standing right there and I asked him if we could speak in private which is professionalAt no time did I ever ask the receptionist or anybody else to do anything or raise my voice during the entire conversation
-To answer your question- If I knew what the problem was why would I want a second diagnosis? My answer is - Only after further discussion with Mark W*** at you facility did we both realize that the furnace had a failed heat exchangerThis was Mark W*** conclusion not mine
-When Mark W*** did not hear my concerns about the furnace I then went to you MrH*** for one reason only- You are the one who sold it to me so you are the one who is ultimately responsible for my issue
-If your technician could not smell any odor upon entering the home then he better get his nose checked because it was toxic to both the nose and throat to anybody that was in the home , not just me
-When the furnace was checked on 8-15-the service ticket states the condition of the equipment as excellent.
-Your technicians original diagnosis of this furnace was completely wrong and I will stand by this
Attached is a service repair ticket from All-Seasons Heating dated 1-28-This furnace has sat in a complete shut down mode from the time your technician diagnosed it to the time All Seasons diagnosed itPlease review the attached and tell me what you thinkIncidentally I did pay another $even thou "the customer typically doesn,t want to spend money when the furnace" is dis-charging carbon monoxide at a rate of ppm.
I appreciate your offer to refund my mother for prepaid services that will not be requiredHowever I still believe I am entitled to a refund of the service ticket dated 12-17-for mis-diagnosis
** ***
I extend this offer to you or Mark W***, I invite either Mark or you to come to my mothers house and take another look at this furnace yourself If you can then honestly stand behind your technicians diagnosis I will pay you for all of your time involved and this issue will be considered resolvedIf you do not agree with your technicians diagnosis then your time will be all on youAdditionally you will refund us for the service ticket dated 12-17-as well
Fair enough?
Also please be assured that either way I will be respectful and courteous during your visitLook forward to hearing from you soon
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This offer by Puyallup Heating to resolve this issue is all I ever asked for in the beginning and is all I am asking for now.
Please make out a check to my mother [redacted] in the amount of $284.65  ($197.10 for invoice 24156 dated 8/12/15 and $87.55 for invoice 24292 dated 12/17/15.
Please mail check to- [redacted]  [redacted]  [redacted]  **  [redacted]
Once the check is received by my mother and the funds have cleared the bank I will then consider this complaint 100% resolved/settled to my satisfaction.
Additionally Puyallup heating will be absolved of all liability for any work performed as the furnace has already been repaired by another heating HVAC firm and is operating perfectly just as it did the day it was installed.
Final outcome of repairs- Failed primary heat exchanger replaced, failed secondary heat exchanger replaced, 100% obstructed condensate drain trap replaced. Furnace diagnosed with no further problems.Sincerely, [redacted]