Puzzle Piece, Inc.

Initial Business Response /* (1000, 14, 2016/03/30) */
Looking further into this account, I do see that there was no shipping label sent to this customer by the representative that was taking care of the situationThe initial cost of $has been refunded on 3/29/to the consumer and will
take about 3-business days for them to receive it back into their account
Initial Consumer Rebuttal /* (2000, 16, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/27) */
To whom it may concern,
Puzzle Piece has been in contact with the customer and the issue has been resolved. We are sending out a prepaid return postage for the customer to send back the defective tablet. Once we receive it back in the mail...

from her, we will issue a full refund.
If you need anymore information, please let us know. Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told the postage would be sent in two business days and I still haven't received them. Due to the fact that I haven't received the return postage to return the tablet I have yet to receive a refund.
Final Business Response /* (4000, 19, 2016/03/30) */
We acknowledge that this customer has requested a full refund before shipping back her tablet. We have issued a refund to the credit card information that was on file on 3/28/16. The refund amount of $37.95 will take about 3-5 business days to be reversed back into the bank account. [redacted] does not have to ship back the tablet, she may keep it. If for any reason she does not receive the the refund, we will go into further investigation and issue a check refund if need be.
Final Consumer Response /* (2000, 21, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 17, 2016/03/30) */
In regards to the payment being "overcharged" it explains in our pricing section before checkout that the extra $8 is for the shipping amount that will have to be paid as well. [redacted] would have clearly seen this before entering in her credit...

card information. As for the tablet being used, we NEVER ship out used tablets. Unfortunately, she has clearly stated that she did receive a used tablet which we can only take fault for on behalf of our shipping department. We have refunded the initial charge of $47.90 and the month of May's payment of $29.95 and the $5.00 payment back to the credit card that was on file on 3/29/16.
We do not need the tablet shipped back to us at all. [redacted] is free to do whatever she will like to do with the tablet she received.

Initial Business Response /* (1000, 16, 2016/03/30) */
Customer has been refunded the full amount for a total of $175.75 as of 3/29/2016. Tried to reach out to customer but unable to contact them.

Initial Business Response /* (1000, 16, 2015/10/01) */
Hello there.
Helping Hands business owner has returned a phone call to [redacted] in regards to this. We have left a voicemail and refunded all charges back to her account.
[redacted]
Initial Consumer Rebuttal /* (3000, 18, 2015/10/01)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Never got a call. And was under the impression from them that they were sending my tablet out. As a matter of fact on the emails it clearly stated that you were sending out the tablet that week and I still never got it so that was clearly a lie.
Final Business Response /* (4000, 20, 2015/10/02) */
To whom it may concern,
I do see that [redacted] was never sent out a tablet. She had accidentally ordered the tablet 7 separate times under several different names. We have refunded ALL account charges back to her and have cancelled the subscriptions. The owner of the company did call and leave a voicemail in regards to the last open account refunded and that we will be sending her out a tablet free of charge with a lifetime membership. We never received any correspondence back form [redacted]. At this moment in time, we have also not yet sent out a tablet due to low inventory. We will be shipping out a tablet to her with a free lifetime membership here within the next two weeks. If the customer has anymore questions, they can give us a call or send us an email at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2016/02/03) */
Contact Name and Title: [redacted] Director of Custom
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@getpuzzlepice.com
Spoke with [redacted] and Puzzle Pieces, Inc. refunded all her money and explained that once she sends in her photos or...

statements showing we over drafted her account then we will most certainly take care of them.

Initial Business Response /* (1000, 5, 2015/12/16) */
Contact Name and Title: [redacted], C/S
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@getpuzzlepiece.com
To [redacted],
We would love to refund this for you and help you out. We are NOT a scam and have many different learning centers for children...

with Autism that we help out every day. I apologize that we have failed to get in touch with you and would be more than willing to get this situation settled. Please send us an email to [redacted]@getpuzzlepiece.com so we can further assist you from there. In the subject line, put ATTN: Revdex.com Complaint

Initial Business Response /* (1000, 5, 2016/01/08) */
Contact Name and Title: [redacted], C/S
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@getpuzzlepiece.com
Hello [redacted].
Upon signing up with us, you are agreeing to a two month minimum subscription. The initial cost will be $47.90. This...

price includes the tablet for $9.95, the first month membership for $29.95, and $8 for shipping. The second month you will only be paying the subscription fee of $29.95. After the two months is over, you will be billed on a month to month basis and may cancel at anytime without any cancellation fees. I have refunded the $8 shipping amount as promised to you. I have also refunded the two charges of $5 and $9.95 from October 30th, those were a billing error on our end and we apologize for this mistake. I have also refunded the last two charges of $29.95 for December and November. Your account has been cancelled with us and your billing information has been depleted. You will be receiving a total of $82.85 reversed back into your bank account within 3-5 business days. If you have any further questions, please send us an email to [redacted]@getpuzzlepiece.com.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/08) */
I heard back from Puzzle Pieces, Inc today, 01/08/16, and they have assured me that they have issued credits to my card for the overcharges.

Initial Business Response /* (1000, 8, 2016/02/16) */
Account is canceled and they will no longer receive any charge from us. I called [redacted] and left messages on their voicemail and waiting for them to return our call. Account is CANCELED.

Initial Business Response /* (1000, 5, 2016/06/14) */
Dear Customer:
Thank you for contacting us at Puzzle Piece and taking the time to speak with us on the phone. We apologize for the error made on our part. We have reviewed your account, and have credited back your account from the months of...

August to December of 2015 for a total of five months. In the email we sent you today we have attached the invoices for the credits back to your account. As always, our goal is to make great solutions that are affordable and organized. If you have any questions, please do not hesitate to contact us at XXX-XXX-XXXX.
Sincerely,
The Puzzle Piece Team
Final Business Response /* (4000, 8, 2016/06/15) */
[redacted]Document Attached[redacted]
We did make contact with the customer and this is the outcome:
CASE ID: XXXXXXXX
On June 14, 2016, you provided the following information:
Dear Customer:
Thank you for contacting us at Puzzle Piece and taking the time to speak with us on the phone. We apologize
for the error made on our part. We have reviewed your account, and have credited back your account from
the months of August to December of 2015 for a total of five months. In the email we sent you today we
have attached the invoices for the credits back to your account. As always, our goal is to make great
solutions that are affordable and organized. If you have any questions, please do not hesitate to contact us at
XXX-XXX-XXXX.
Sincerely,
The Puzzle Piece Team
We do believe the past customer is now satisfied.

Initial Business Response /* (1000, 8, 2015/09/04) */
To whom this may concern,
Hello there! Please advice the screenshot attachment in regards to consumer [redacted]. We have resolved this issue with the customer and have refunded all charges that were being filed about. If there is any...

other information that you will need in regards to this complaint, please respond and I will be able to assist you the best I can.
Thank you very much!
[redacted]
[redacted]@getpuzzlepiece.com