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Puzzle Piece

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Puzzle Piece Reviews (8)

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ To whom it may concern, Puzzle Piece has been in contact with the customer and the issue has been resolvedWe are sending out a prepaid return postage for the customer to send back the defective tabletOnce we receive it back in the mail from her, we will issue a full refund If you need anymore information, please let us knowThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told the postage would be sent in two business days and I still haven't received themDue to the fact that I haven't received the return postage to return the tablet I have yet to receive a refund Final Business Response / [redacted] (4000, 19, 2016/03/30) */ We acknowledge that this customer has requested a full refund before shipping back her tabletWe have issued a refund to the credit card information that was on file on 3/28/The refund amount of $will take about 3-business days to be reversed back into the bank account [redacted] does not have to ship back the tablet, she may keep itIf for any reason she does not receive the the refund, we will go into further investigation and issue a check refund if need be Final Consumer Response / [redacted] (2000, 21, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Contact Name and Title: [redacted] , C/S Contact Phone: XXX-XXX-XXXX Contact Email: *** To ***, We would love to refund this for you and help you outWe are NOT a scam and have many different learning centers for children with Autism that we help out every dayI apologize that we have failed to get in touch with you and would be more than willing to get this situation settledPlease send us an email to *** so we can further assist you from thereIn the subject line, put ATTN: Complaint

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Contact Name and Title: [redacted] Director of Custom Contact Phone: XXXXXXXXXX Contact Email: [redacted] Spoke with [redacted] and Puzzle Pieces, Increfunded all her money and explained that once she sends in her photos or statements showing we over drafted her account then we will most certainly take care of them

Initial Business Response / [redacted] (1000, 17, 2016/03/30) */ In regards to the payment being "overcharged" it explains in our pricing section before checkout that the extra $is for the shipping amount that will have to be paid as well [redacted] would have clearly seen this before entering in her credit card informationAs for the tablet being used, we NEVER ship out used tabletsUnfortunately, she has clearly stated that she did receive a used tablet which we can only take fault for on behalf of our shipping departmentWe have refunded the initial charge of $and the month of May's payment of $and the $payment back to the credit card that was on file on 3/29/ We do not need the tablet shipped back to us at all [redacted] is free to do whatever she will like to do with the tablet she received

Initial Business Response / [redacted] (1000, 8, 2015/09/04) */ To whom this may concern, Hello there! Please advice the screenshot attachment in regards to consumer [redacted] We have resolved this issue with the customer and have refunded all charges that were being filed aboutIf there is any other information that you will need in regards to this complaint, please respond and I will be able to assist you the best I can Thank you very much! [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2016/02/16) */ Account is canceled and they will no longer receive any charge from usI called [redacted] and left messages on their voicemail and waiting for them to return our callAccount is CANCELED

Initial Business Response / [redacted] (1000, 16, 2016/03/30) */ Customer has been refunded the full amount for a total of $as of 3/29/Tried to reach out to customer but unable to contact them

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ Contact Name and Title: [redacted] , C/S Contact Phone: XXX-XXX-XXXX Contact Email: *** Hello [redacted] Upon signing up with us, you are agreeing to a two month minimum subscriptionThe initial cost will be $This price includes the tablet for $9.95, the first month membership for $29.95, and $for shippingThe second month you will only be paying the subscription fee of $After the two months is over, you will be billed on a month to month basis and may cancel at anytime without any cancellation feesI have refunded the $shipping amount as promised to youI have also refunded the two charges of $and $from October 30th, those were a billing error on our end and we apologize for this mistakeI have also refunded the last two charges of $for December and NovemberYour account has been cancelled with us and your billing information has been depletedYou will be receiving a total of $reversed back into your bank account within 3-business daysIf you have any further questions, please send us an email to *** Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/08) */ I heard back from Puzzle Pieces, Inc today, 01/08/16, and they have assured me that they have issued credits to my card for the overcharges

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