PVH Corp

RE: Complaint ID#: [redacted] (Mr [redacted] ***) To Whom It May Concern,We contacted Mr [redacted] [redacted] immediately after receiving his complaint to discuss some of the details he provided which we found inaccurate We are not familiar with the vehicle registration guidelines for the State of California, hence the reason we issued a day temporary registration for the vehicle and why we did not process the permanent registration through the dealership When the dealership issues a day temporary registration we are very thorough in explaining that the permanent registration, in the customer's home state, is solely their responsibility.We explained that the temporary registration that we issued was valid for daysIn no way did we specify that he could wait the full days before applying for his permanent registration in California, as we are only familiar with the laws regarding registration in the State of Arizona and nowhere else We regret the fact that Mr [redacted] has incurred fines, however, the dealership does not pretend to know the laws and regulations of any state other than Arizona What could possibly be the benefit of that? We have been members of the Revdex.com for many years and we have always been willing to compensate a customer with a legitimate complaintHowever, in this case, I find that the dealership has made no misrepresentation which could have caused Mr [redacted] to incur fines registering his vehicle

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

As you can see on the attached document the credit inquire request was submitted to the NCC hours after the initial email we received about the complaint and the NCC has the inquiry removed in dayDuring all of our communications with Ms***; she never mentioned the
fact she was not given the watch from the promotion we were having the day she was in the dealership. I will make sure Ms*** does indeed receive a watch as expected! When we run the in store promotions / giveaways it clearly states that the offer is "WHILE SUPPLIES LAST". We are sorry that Ms*** missed out on the opportunity to receive a watch and if we knew this was an outstanding issue we would have made sure she was supplied one weeks ago while we were handling her other concerns. We have apologized to Ms*** many times for the misunderstanding and have worked aggressively to make sure all her concerned was elevated in a timely mannerWe will make sure that she gets that watch ASAP!! sincerely,*** ***

We are sorry that Mr*** feels that the service he received was less than satisfactoryWhen he came in for his first service on June 9, we performed a complimentary tire rotation and fluid check inspectionAt the time of inspection, no damage to any tires was noticeableAnd, even if it
was; the tire replacement and/or repair is not covered under any manufactory warrantyMr*** drove the car around for almost a complete month before he had an issue with said tireThe tire had a nail on the sidewall and could not be safely repairedThe failure of the tire is an act of nature and out of the control or the driver, dealership or manufactureIt is an unfortunate incident of vehicle ownershipMr*** was able to drive away in the vehicle and have the repairs/replacement completed somewhere other than Right Toyota. Although, we greatly appreciate Mr*** business we will not be able to give him a refund for the tire replacement / repair not warrantable or caused by any malice from the dealership or its employees. We do not feel that the Mr*** was mistreated or taken advantage of in any way and hope that the Revdex.com after reviewing the documents enclosed will close the case accordinglySincerely, Right Toyota Jane D*** Att: Service history Ray ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Attention Zach I***:I specifically asked Adam P*** and Ryan Jenner if I had days to register the car in CAThey both knew I was from CA and was driving back right awayI t***d your staff to provide me this info. It was very obvious I was asking them about fees and avoiding any extra paymentsafter all, DMV is mostly about fees and payments. If they weren't sure of California DMV's regulations, they should have not commented on itI was given instructions that I had days to register the carYour company is liable for my lossI have my wife as my witness of Adam's statementsI have emails from Ryan stating of a days temporary registrationI work hard for my money and this is a big loss for me. I'm seeking your kind help in this matter. I will have to seek legal representation if needed

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com *** ** *** *** *** ** ***RE: Complaint ID#: *** *** *** ***To Whom It May Concern,We received the complaint from Mr*** *** and responded to his concerns as promptly as possibleAlthough we had a perfectly plausible explanation for the
issues MrOgden had with the vehicle he purchased from us, we allowed him to r eturn the vehicleThe dealership considers this matter resolved

Although, we stand by our original diagnoses and need for a scheduled break job based on wear and tear we provided the customer an one time goodwill funded Also, note the customer did come in to the dealership in with break issues that were addressed (see attached repair order)The
breaks were definitely at a point that they needed to be serviced and replaced Please feel free to contact me directly at *** if you wish to discuss the issue further. Jane T***

To whom it may concern, I spoke to Mr*** *** today, he is pleased with the outcome of our conversationWe have submitted a request to NCC (National Credit Center) today for them to process the request to remove the credit inquiry from his credit profile. Please
feel free to contact me directly at *** if you wish to discuss this case further. Jane D'***Right Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12145352, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It is my hope that Right Toyota will promptly reinstate the pay off loan amount with *** *** for the ***, send the *** Title/appropriate documentations back to *** ***, and as agreed, release me of all financial obligations for the Highlander with *** ** *** ***. Additionally, my license needs to be re-instated to the ***.
Regards,
*** ***

Revdex.comN12th Street Phoenix, AZ 85014-4845RE: Complaint ID#: *** (Mr& Mrs***)To Whom It May Concern, We have reached a resolution to this matter by converting the ***’s lease to a purchase at terms that are satisfactory to both parties
I offered an apology to Mr& Mrs*** that we were not able to convert their lease to a purchase when they originally requested.Sincerely,*** ***Right Toyota General Manager

On 9/22/customer came in to our service department for a complaint that car had a rough idle & lacked power. After inspection and diagnose it was determined that the fuel injectors needed to be replacedSee repair order #*** Dated: 09-22-2016.On 9/30/customer
returned to complain the car still had issuesAfter inspection we noted that there was a loose found circuit at fuel rail for transmission EDUWe repaired issue at no cost to the customerMsWard took a test drive with our service manager after the repair was performed and found the condition of the vehicle to be performing as expected(See repair order # ***).After the customer took the car on a road trip to Flag staff, she returned again on 10/01/to advise that she thought she smelled gasAfter a complete inspection, test drive and second opinion from our service director, we determined there was no issues found, no signs of a gas leak and/or no smells of gas coming from the vehicle. As a courtesy to the customer we made an adjustment to the fresh air door placing it on "Circulate" so to not suck in outside air & exhaust fumes. (See repair order c51856).The vehicle in question is a Toyota Camry it is expected that MsWard MAY experience additional repairs needed to keep a year old car running properlyAs of today, all customer concerns have been addressed and the vehicle is performing as promisedThe parts & labor for the above stated repairs will be covered for months, unlimited miles. Sincerely,Jane D***

We will contact the customer directly to discuss concernsPrivacy laws prevent us from mediating the concerns with the Revdex.com because the complaint was filed from someone other than our the owner / customer on file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I am rejecting Right Toyota's response is that it is just like the original problem - they obviously have difficulty being completely honest.It is true that I did not mention the promotional item they promised when I contacted them regarding the damage they did to my credit. At the time, I was so horrified that I had believed their rep and had to deal with the consequences that I was not even thinking about the watch they were supposed to send me. Besides, when I got there and handed over the flier they sent me that said, "Everyone is a winner," the person who took it, verified my address, and promised to mail the item out said it would be a couple of weeks before I got it. So at the time it was too early to expect to have received it.I would appreciate it if the Revdex.com could leave the file open until I actually receive the item their rep now states will get out to me "asap". I promise to let you know if/when I do. Right Toyota's statement that they mark everything "While Supplies Last" is definitely false; the advertisement we received also did not say, "While Supplies Last" or I probably would have assumed that they would be out by the end of the weekend (which is when I was able to go) and would not have bothered to drive all the way across town to check it out. I did not have any reason to make a copy of the flier but now wish I had so that I could attach it to this complaint. Again, it definitely stated that every person who brought the flier to them would get a prize if they agreed to look at cars and get their vehicle appraised, which is what I did. Frankly, if they had told me, "Sorry - we are all out and you are too late," instead of "Can you confirm this is the right address? We will mail one to you as soon as the new supply comes in.", I would not have even bothered to look at cars and then they would not have damaged my credit. But that was not what happened, so it sounds like the same problem I had with the credit pull they did - what they say is not really true
Regards,
*** ***

Revdex.com N12th Street Phoenix, AZ 85014- RE: Complaint ID#: (Mr*** ***) To Whom It May Concern, The policy concerning out of state vehicle registration at Right Toyota is and always has been, that it is solely the customer's responsibility to register the new vehicle in their home stateThe State of Arizona allows the dealership to issue a day temporary registration as a convenience. However, the time each individual state allows for registration supersedes the Arizona temporary registration expiration date. It is the customer's responsibility to know and abide by the laws and regulations of the state for which they resideRight Toyota does not register vehicles in the State of California, therefore none of our staff would advise Mr*** on how to avoid fees of surcharges there. We are of the opinion that Mr*** is ultimately responsible for any registration fines that he may have incurredHowever, since Right Toyota is committed to customer satisfaction, the dealership will offer to pay for half of Mr***'s registration fine

To whom it may concern, We are sorry that Ms*** is experience mechanical complications with her Toyota Tacoma. Since Right Toyota hasn't been the servicing dealer of this vehicle we would like to make two recommendations to the Revdex.com and the consumer to properly elevate her
concerns for a resolution #The Revdex.com should open the case to the dealers who last serviced her vehicle and didn't correct the issue.#the customer should contact Toyota Motor Sales Directly at *** and request they open a case for possible arbitration for a lemon law buyback Right Toyota has not touched this vehicle since September 30, at what time our inspection of the vehicle resulted in us performing an warranty alignment to correct the pulling to the right issueNo other work was performed because no other defects could be found or duplicated at the timeRight Toyota can't be held accountable for service work performed at other dealership servicing facilitiesWe won't be able to assist the consumer further with elevating her complaint and strongly suggest she contact the manufacture and start the process of arbitration to get the make of the vehicle to take responsibility for a product Ms*** feels was delivered to her defective

Thank you for sharing the information with us about Mr. [redacted] case. As of today Right Toyota and Mr. [redacted] have come to a mutual agreement to elevate all of his concerns. Right Toyota has canceled the lease agreement on the purchase of his new Tacoma and turned it into a cash...

transaction as per his request. Please feel free to contact me directly at [redacted]f you wish to discuss this case further. Sincerely, Jason D[redacted]