PWC Hawaii Corporation

From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Friday, November 03, 2:AMSubject: Re: ID [redacted] So this is the respond that you received from the business:"On Sept4th we received the call requesting service to be done, it was a last minute job and customer needed the service to be done right away because they had new tenants moving in Reservationist recommended an on site estimate free of charge and customer refused to have an estimate done He was then told that we can provide service based on man hours at $per man hour with a minimum of $for the first man hoursCustomer insisted that we just book the service because he really needed the home to be cleaned, at this point, reservationist proceeded to take the necessary information, which includes a valid credit card to secure the services The next day, Sept5th customer called the office asking how much his service is going to be, so because the estimate was refused, we had then quoted the customer at this point, after labor(man) hours had already been put into cleaning the home, $plus taxCustomer was then told that if he wanted to cap the service at a certain amount, that he was willing to pay, he should let us know at this very moment, with the understanding that at this point, if the home is not completely done, and he wants to stop at the $plus tax, it would be left as is Customer then stated that he wanted to have the home completely cleaned and asked how much more would it cost to get that done At this point, the customer is on site with the man crew, did a quick walk through and said that it was already half way done, which in turn, he was quoted another $plus tax to finish the other half of the homeAfter being quoted a total of $plus tax, he agreed and gave the verbal authorization to proceed Shortly after getting off of the line with the customer, we immediately called the technicians on site to give them the go ahead to complete the other half of the cleaning.The customer disputed his credit card after services were rendered, our bank statement shows charges were reversed.Should you have any further questions, please contact me."They straight up lied saying that I was given the option to get an estimate done and that I refused! They may have the phone conversations recorded, and I urge that they provide the recording I would never have agreed to have the services done without getting an estimate and know how much it would cost I knew that it would take more then 4-hours to do the job They did mention the hourly rate but I really was not concern with that, I was just going to wait for the person to come and give me a full estimate, and then I was going to decide if I wanted the service or not Why else would I be calling them first thing in the morning asking if the person doing the estimate was coming When I called (I think around am on the 5th) to inquire about the person doing the estimate, they told me that the person should be there by am (on the 5th) I still didn't hear from them so I called them back at 11:am when they told me someone has been at the house since am, the workers went inside without me being present, without an estimate being done, and without my permission That is why I asked them to immediately stop doing what they were doing and I went to the house to see what was happening (I had already moved to my new house and was not at the house that was being cleaned) Their own story does not make sense If what they were saying was true, why would I keep calling them and asking about the person that was going to do the estimate?! I had put aside $to do the service When I spoke to the workers, they said that they were about half way done, and that is what I estimated too when I checked what they had done by that time I did agree for them to finish the job for another $because at this point I was left with no choice They were supposed to work from 12:pm to 2:pm, which would have been two more hours I went back to the house just before pm and the workers were already gone, the job was not even close to being done It seemed as they left shortly after I left at noon as very little had been done since then I called to ask what had happened The person on the phone said that they will check and call me back, I did not get a call back I called again on the next day and they did not answer my call And they did collect the funds! Its a lie that they did not charge my card! I gave them my credit card information to because they said they needed it to initiate the job (get the estimate done) and said no charges will be made until I give my authorization I never authorized any charges to my card and yet they did charge it without my permission I had disputed the charge with my credit card company The credit card company had temporarily stopped the charge, but after PWC send the credit card company this bogus replay, the credit card company authorized the charge They'll argue that I agreed on the $charge plus taxesYes, I agreed for them to finish the job for that price, not for the charge prior to me inspecting the job being done The job was still only half way done, but they charge the full amount I am disputing the full amount because even though they supposedly did half the work, upon inspection being done by the landlord, even the work they did was unacceptable and the landlord wanted everything cleaned again

Date Sent: 2/16/5:37:PMI will accept thE offEr Of reimbursement I wanted to make it clear that PWC was lying about its allegations thoughDate Sent: 2/16/5:10:PMComplaint: [redacted] I am rejecting this response because:He is lyingI was always nice to the cleaners when they showed upThe problem is they never showed upWhen they did they would complain about their co workers and being over workedRon G [redacted] kept ordering the wrong comforterI will accept the offer for the cash reimbursement for my comforterSincerely, [redacted]

We performed cleaning services for this individual ongoing One of our cleaners washed the comforter in error and she totally went ballistic swearing up a storm at her and literally kicking her out of her homeI happen to be on the phone with her and heard the whole ordealI have been nothing but cordial, respectful, and nice to this individualShe continues to belittle us and swear usI have ordered three comforters to replace the one that was damaged and she refuses them even though they're the [redacted] model she tells us to order:*December 26- [redacted] 's first-order - attached*January - [redacted] order*January [redacted] 's second -orderI would be glad to pay the funds for any of the comforters I orderyd.- See attached - $This individual does not treat the hired help correctly and belittles them and treats them like they ar nothing.We are a reputable business serving Hawaii since and employing people full-time [redacted] can not be satisfied

Complaint: ***
I am rejecting this response because:
He is lying
I was always nice to the cleaners when they showed up
The problem is they never showed up
When they did they would complain about their co workers and being over worked
Ron G*** kept ordering the wrong comforter
I will accept the offer for the cash reimbursement for my comforter
Sincerely,
*** ***

I will accept thE offEr Of reimbursement I wanted to make it clear that PWC was lying about its allegations though

I will accept thE offEr Of reimbursement
I wanted to make it clear that PWC was lying about its allegations though

*** ***
*** *** *** ***
*** *** *** *** *** *** **
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*** *** ***Just got check in mail nowThanks Matter resolved Sent from my ***

We performed cleaning services for this individual ongoing One of our cleaners washed the comforter in error and she totally went ballistic swearing up a storm at her and literally kicking her out of her homeI happen to be on the phone with her and heard the whole ordealI have
been nothing but cordial, respectful, and nice to this individualShe continues to belittle us and swear usI have ordered three comforters to replace the one that was damaged and she refuses them even though they're the *** model she tells us to order:*December 26-***'s first-order - attached*January - *** order*January ***'s second -orderI would be glad to pay the funds for any of the comforters I orderyd.- See attached - $This individual does not treat the hired help correctly and belittles them and treats them like they ar nothing.We are a reputable business serving Hawaii since and employing people full-time** *** can not be satisfied

Aloha [redacted],In response to ID of [redacted]On Sept. 4th  we received the call requesting service to be done, it was a last minute job and customer needed the service to be done right away because they had new tenants moving in.  Reservationist recommended an on site estimate free of charge and...

customer refused to have an estimate done.  He was then told that we can provide service based on man hours at $37.50 per man hour with a minimum of $90.00 for the first 2 man hours. Customer insisted that we just book the service because he really needed the home to be cleaned, at this point, reservationist proceeded to take the necessary information, which includes a valid credit card to secure the services.  The next day, Sept. 5th  customer called the office asking how much his service is going to be, so because the estimate was refused, we had then quoted the customer at this point, after 4 labor(man) hours had already been put into cleaning the home, $150.00 plus tax. Customer was then told that if he wanted to cap the service at a certain amount, that he was willing to pay, he should let us know at this very moment, with the understanding that at this point, if the home is not completely done, and he wants to stop at the $150.00 plus tax, it would be left as is.  Customer then stated that he wanted to have the home completely cleaned and asked how much more would it cost to get that done.  At this point, the customer is on site with the 2 man crew, did a quick walk through and said that it was already half way done, which in turn, he was quoted another $150.00 plus tax to finish the other half of the home. After being quoted a total of $300.00 plus tax, he agreed and gave the verbal authorization to proceed.  Shortly after getting off of the line with the customer, we immediately called the technicians on site to give them the go ahead to complete the other half of the cleaning.The customer disputed his credit card after services were rendered,  our bank statement shows charges were reversed.Should you have any further questions, please contact me.Thank you , have a great day!Rose F[redacted]Office Manager[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
He is lyingI was always nice to the cleaners when they showed upThe problem is they never showed upWhen they did they would complain about their co workers and being over workedRon G[redacted] kept ordering the wrong comforterI will accept the offer for the cash reimbursement for my comforter
Sincerely,
[redacted]

[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]Just got check in mail nowThanks Matter resolved Sent from my [redacted]

Lorie,
Please close this complaint. [redacted], PWC bookkeeper has sent payment to [redacted]. [redacted] will send you proof of ASAP. 
Mahalo - Ron

From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, November 03, 2017 2:18 AMSubject: Re: ID [redacted]So this is the respond that you received from the business:"On Sept. 4th  we received the call requesting service to be done, it was a last minute job and customer needed the service to be done right away because they had new tenants moving in.  Reservationist recommended an on site estimate free of charge and customer refused to have an estimate done.  He was then told that we can provide service based on man hours at $37.50 per man hour with a minimum of $90.00 for the first 2 man hours. Customer insisted that we just book the service because he really needed the home to be cleaned, at this point, reservationist proceeded to take the necessary information, which includes a valid credit card to secure the services.  The next day, Sept. 5th  customer called the office asking how much his service is going to be, so because the estimate was refused, we had then quoted the customer at this point, after 4 labor(man) hours had already been put into cleaning the home, $150.00 plus tax. Customer was then told that if he wanted to cap the service at a certain amount, that he was willing to pay, he should let us know at this very moment, with the understanding that at this point, if the home is not completely done, and he wants to stop at the $150.00 plus tax, it would be left as is.  Customer then stated that he wanted to have the home completely cleaned and asked how much more would it cost to get that done.  At this point, the customer is on site with the 2 man crew, did a quick walk through and said that it was already half way done, which in turn, he was quoted another $150.00 plus tax to finish the other half of the home. After being quoted a total of $300.00 plus tax, he agreed and gave the verbal authorization to proceed.  Shortly after getting off of the line with the customer, we immediately called the technicians on site to give them the go ahead to complete the other half of the cleaning.The customer disputed his credit card after services were rendered,  our bank statement shows charges were reversed.Should you have any further questions, please contact me."They straight up lied saying that I was given the option to get an estimate done and that I refused! They may have the phone conversations recorded, and I urge that they provide the recording.  I would never have agreed to have the services done without getting an estimate and know how much it would cost.  I knew that it would take more then 4-5 hours to do the job.  They did mention the hourly rate but I really was not concern with that, I was just going to wait for the person to come and give me a full estimate, and then I was going to decide if I wanted the service or not.  Why else would I be calling them first thing in the morning asking if the person doing the estimate was coming.  When I called (I think around 9 am on the 5th) to inquire about the person doing the estimate, they told me that the person should be there by 11 am (on the 5th).  I still didn't hear from them so I called them back at 11:30 am when they told me someone has been at the house since 9 am, the workers went inside without me being present, without an estimate being done, and without my permission.  That is why I asked them to immediately stop doing what they were doing and I went to  the house to see what was happening (I had already moved to my new house and was not at the house that was being cleaned).  Their own story does not make sense.  If what they were saying was true, why would I keep calling them and asking about the person that was going to do the estimate?! I had put aside $150 to do the service.  When I spoke to the workers, they said that they were about half way done, and that is what I estimated too when I checked what they had done by that time.  I did agree for them to finish the job for another $150 because at this point I was left with no choice.  They were supposed to work from 12:20 pm to 2:20 pm, which would have been two more hours.  I went back to the house just before 2 pm and the workers were already gone, the job was not even close to being done.  It seemed as they left shortly after I left at noon as very little had been done since then.  I called to ask what had happened.  The person on the phone said that they will check and call me back, I did not get a call back.  I called again on the next day and they did not answer my call.  And they did collect the funds! Its a lie that they did not charge my card! I gave them my credit card information to because they said they needed it to initiate the job (get the estimate done) and said no charges will be made until I give my authorization.  I never authorized any charges to my card and yet they did charge it without my permission.  I had disputed the charge with my credit card company.  The credit card company had temporarily stopped the charge, but after PWC send the credit card company this bogus replay, the credit card company authorized the charge.  They'll argue that I agreed on the $300 charge plus taxes... Yes, I agreed for them to finish the job for that price, not for the charge prior to me inspecting the job being done.  The job was still only half way done, but they charge the full amount.  I am disputing the full amount because even though they supposedly did half the work, upon inspection being done by the landlord, even the work they did was unacceptable and the landlord wanted everything cleaned again.

Date Sent: 2/16/2016 5:37:00 PMI will accept thE offEr Of reimbursement I wanted to make it clear that PWC was lying about its allegations thoughDate Sent: 2/16/2016 5:10:25 PMComplaint: [redacted]I am rejecting this response because:He is lyingI was always nice to the cleaners when they showed upThe problem is they never showed upWhen they did they would complain about their co workers and being over workedRon G[redacted] kept ordering the wrong comforterI will accept the offer for the cash reimbursement for my comforterSincerely,[redacted]

Lorie,Please close this complaint. [redacted], PWC bookkeeper has sent payment to [redacted]. [redacted] will send you proof of ASAP. Mahalo - Ron

We performed  cleaning services for this individual  ongoing.  One of our cleaners washed the comforter in error and she totally went ballistic swearing up a storm at her and literally kicking her out of her home. I happen to be on the phone with her and heard the whole ordeal. I have...

been nothing but cordial, respectful, and nice to this individual. She continues to belittle us and swear us. I have ordered three comforters to replace the one that was damaged and she refuses them even though they're the [redacted]   model she tells us to order:*December 26-[redacted]'s first-order - attached*January 5 - [redacted] order*January 7 [redacted]'s second -orderI would be glad to pay the funds for any of the comforters I orderyd.- See attached - $225.00. This individual does not treat the hired help correctly and belittles them and treats them like they ar nothing.We are a reputable business serving Hawaii since 1973 and employing 350 people full-time. [redacted] can not be satisfied.

Date Sent: 2/16/2016 5:37:00 PMI will accept thE offEr Of reimbursement I wanted to make it clear that PWC was lying about its allegations thoughDate Sent: 2/16/2016 5:10:25 PMComplaint: [redacted]I am rejecting this response because:He is lyingI was always nice to the cleaners when they showed upThe problem is they never showed upWhen they did they would complain about their co workers and being over workedRon G[redacted] kept ordering the wrong comforterI will accept the offer for the cash reimbursement for my comforterSincerely,[redacted]