In 2007 my wife and I received a notice that our mortgage payment was passed due; confirming funds had been moved to pay the loan we called the bank. We fought and fought with people who refused to listen to us, and refused to agree that payment was pulled out of our account to make payment on our loan!! Finally I sent a fax, which had big bold black letters threatening attorney general if an investigation was not opened. Within hours I received a call from the manager admitting that our payment had been pulled from our bank account and applied to another persons mortgage!
In 2007 my wife and I received a notice that our mortgage payment was passed due; confirming funds had been moved to pay the loan we called the bank. We fought and fought with people who refused to listen to us, and refused to agree that payment was pulled out of our account to make payment on our loan!! Finally I sent a fax, which had big bold black letters threatening attorney general if an investigation was not opened. Within hours I received a call from the manager admitting that our payment had been pulled from our bank account and applied to another persons mortgage!