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Pyramid Racing Collectibles

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Pyramid Racing Collectibles Reviews (2)

Pyramid Racing steals your money
Ordered product and paid money to Pyramid Racing. Pyramid Racing did not send product. Pyramid Racing said that the package weight they sent indicated product was shiped. Customer never received product. Pyramid Racing stole customer's money. Pyramid Racing stopped responding to emails. Beware and don't let them steal your money too.

+1

According the Pyramid Racing website, item ships from their warehouse within 2-3 business days.On day 3 item was not shipped and not in stock.Placed the order with Pyramid Racing on 6/24/2014. According to their website, item would ship in 2-3 days and ship[redacted] priority mail. I contacted them on day 3 in the afternoon and they said that the item was not in stock and was not even made yet. They had no plans of contacting me and letting me know of the delay. When I asked about other products, they said were less than enthusiastic to find an alternative. I requested a credit back to my credit card which they agreed to do, but would not send me a confirmation email that this was done. Their response was that it will show up within 24 hours anyway so they do not send emails. When an order is placed an not "in stock", there should be a process where the customer is notified instead of waiting on an item. When completing the purchase, their website specifically states that the item will ship in 2-3 days via[redacted] Priority Mail. The order was for the #19 Fuller Dirt Late Model Die Cast. The method of payment was Visa in the amount of $81.50. Desired SettlementI would like this company to correct their website for "out of stock" items and notify the customer when an item will be delayed or "out of stock" once the order has been placed. Business Response The item was not out of stock. That particluar item is brought in and shipped as needed, normally within 2-3 business days. The manufactuere was slightly behind schedule with production and the shipment was going to be dealyed a couple days. Customer called a few days after placing the order and canceled, said she needed this by the weekend. She could of easily provided a comment when placing her order, so we would have been aware of the urgency of this shipment, Birthday gift, etc.. If she would have done so, we could have easily rushed the manufacturer and had them ship in time, but she did not.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)If the item is "brought in" then the item is not "in stock". If the manufacturer was " slightly behind schedule" and the item was going to be delayed a "couple of days" then the item is not in stock. This is false advertisement. I was told that they did not know when the item would be in because the manufacturer was behind. This is why I cancelled my order. Pyramid Racing Collectibles website does not say that they are a distributor and that products must be shipped to them before they are shipped to the customer. The shipping information on their website says 2-3 days. Not that they will receive the item in 2-3 days and then ship the item. Customers should not have to give a reason for a company to ship an item quicker once they have placed and paid for an order. I requested them to "rush the manufacturer" and they said that it was not up to them. I also requested an alternative product which they had a very limited selection to choose from and was reluctant and negative about doing. This is when I decided to cancel my order. Pyramid Racing Collectibles' response is proof that their website gives false shipping times to the customer.Final Business Response We really appreciate the customers interest in our products. A full refund was issued when the customer chose to cancel her order. Thank you

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Description: Collectibles

Address: 4457 Meadow Cliff Dr, Memphis, Tennessee, United States, 38125-3281

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